Freshsuccess

Freshsuccess

Freshworks
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+

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About

Set your KPI and Forwrd will create a predictive scoring model based on factors strongly linked to your KPI. Identify and prioritize leads faster and more accurately with predictive scoring. Rank accounts and their underlying leads methodically with account scoring. Prevent customer churn by identifying & understanding churn drivers. Detect product-qualified leads to improve lead prioritization and sales efficiency. Build a self-learning scoring model that automatically identifies new conversion-impacting factors in your data and updates itself automatically. Identify churn signals with ease, discover opportunities to delight your best customers, and enable your frontline team to retain more customers. No code means you can build AI scoring models and deploy them without data teams.

About

Proactive customer success software. Freshsuccess helps software and subscription companies prevent churn, increase expansion, and strengthen customer relationships. Gain more visibility into your customers. Quickly see account health, support tickets, billing history, communications, and user engagement. Identify risks and opportunities. Proactively address customer churn, and identify new advocates or expansion opportunities. Standardize workflows, automate tasks, and establish best-practices for your Customer Success team. See key metrics like churn, expansion, product adoption, and customer health. Leading B2B software and subscription companies trust Freshsuccess. A customer health score captures the attributes and behaviors of successful customers. Instead of relying on intuition, Customer Success professionals use health scores to spot customer risks and opportunities proactively.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies searching for a platform to identify sales-ready prospects

Audience

Customer success teams

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$79 per user per month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Forwrd
Founded: 2021
Israel
www.forwrd.ai/

Company Information

Freshworks
Founded: 2010
United States
www.freshworks.com/customer-success-software/

Alternatives

Corefactors AI CRM

Corefactors AI CRM

Corefactors

Alternatives

FROGED

FROGED

FROGED Technologies
Infer

Infer

IgniteTech

Categories

Lead Scoring Supported
Revenue Operations Supported

Categories

Churn Prevention Supported
Customer Success Supported

Customer Success Features

Account Alerts Supported
Account Management Supported
Communication Management Supported
Customer Engagement Supported
Customer Lifecycle Management Supported
Health Score Supported
Onboarding Supported
Revenue Management Supported
Usage Tracking / Analytics Supported
Win / Loss Analysis Not Supported

Integrations

HubSpot CRM Supported
HubSpot Customer Platform Supported
Intercom Supported
Mixpanel Supported
Salesforce Supported
Segment Supported
5X Not Supported
Adobe Marketo Engage Supported
AskNicely Not Supported
Copper Not Supported
Eloqua Supported
Google Cloud Identity Not Supported
Help Scout Not Supported
Microsoft Entra ID Not Supported
Okta Not Supported
Outreach Supported
Recurly Not Supported
Sage Intacct Not Supported
Salesforce Marketing Cloud Account Engagement Supported
Snowflake Supported

Integrations

HubSpot CRM Supported
HubSpot Customer Platform Supported
Intercom Supported
Mixpanel Supported
Salesforce Supported
Segment Supported
5X Supported
Adobe Marketo Engage Not Supported
AskNicely Supported
Copper Supported
Eloqua Not Supported
Google Cloud Identity Supported
Help Scout Supported
Microsoft Entra ID Supported
Okta Supported
Outreach Not Supported
Recurly Supported
Sage Intacct Supported
Salesforce Marketing Cloud Account Engagement Not Supported
Snowflake Not Supported
Claim Forwrd and update features and information
Claim Forwrd and update features and information
Claim Freshsuccess and update features and information
Claim Freshsuccess and update features and information