Related Products
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About
Formgong gives a small business three tools in one account: customer reviews, an AI help chat and contact forms. They work on any website, including Shopify, WooCommerce, Wix and WordPress. Reviews: ask every buyer for a review with emails sent in your store's name, show reviews with a widget, carousel, badge and stars in product lists, and send them to Google through a Merchant Center feed. Text, photo, video and voice reviews, import from Judge.me, Yotpo, Loox, Shopify Product Reviews, WooCommerce, Etsy or CSV, moderation and public replies. AI help chat: a chat button that answers visitors only from your own pages, files and facts, links to those pages, and says it does not know instead of guessing. Forms: point any HTML, React or AI-built form at one URL and get submissions in a web inbox, on Telegram and by email, with spam filtering without a captcha, file uploads, Google Sheets, Notion and webhooks. All three are on the free plan, and data is stored
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About
Take Control of Your Inbox. Overwhelmed by customer emails? Centralize your inbox and improve response rates across eBay, Amazon, Shopify and more. Grow Your eCommerce Business with Lightning Fast Replies. The magic formula for increased sales? Happy buyers + 5-star feedback = Improved marketplace relationships. Organize. Everything you need to centralize and organize customer emails across marketplaces and stores. Automate. Reduce workload with automated organization, auto-responders, auto-assign & SLA priority settings. Chat Communicate. Respond to messages quickly and efficiently with email templates and access to order information. Reporting. Monitor performance to fine tune your customer support strategy for stores and teams. Returns / Refunds. Process Returns and Refunds for your eBay stores directly from Replyco. Support Multi-Channel Support Integrates directly with eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail and more.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Developers, freelancers, agencies and small businesses with a website form
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Audience
eCommerce traders looking for a helpdesk software to manage and centralize inbox messages across marketplaces
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Supported
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
$15/month
Free plan: 1,000 submissions a month. Pro: $15 a month or $144 a year for 25,000 submissions a month.
Free Version
Supported
Free Trial
Not Supported
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Pricing
$33 per month
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationFormgong
Founded: 2026
formgong.com
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Company InformationReplyco
Founded: 2019
United Kingdom
replyco.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Customer Service Features
Alerts / Escalation
Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Supported
Knowledge Base
Not Supported
Live Chat
Not Supported
Performance Metrics
Supported
Queue Management
Not Supported
Self Service Portal
Supported
Social Media Integration
Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Supported
Workflow Management
Supported
Email Management Features
Data Recovery
Not Supported
Email Archiving
Supported
Email Deletion
Not Supported
Email Discovery
Not Supported
Email Monitoring
Not Supported
Email Recall
Not Supported
Queue Manager
Supported
Response Management
Supported
Routing
Supported
Shared Inboxes
Supported
Signature Management
Supported
Spam Blocker
Not Supported
Whitelisting / Blacklisting
Not Supported
Help Desk Features
Alerts / Escalation
Not Supported
Automated Routing
Not Supported
Community Forums
Not Supported
Customizable Branding
Not Supported
Document Storage
Not Supported
Email Integration
Supported
Incident Management
Not Supported
Interaction Tracking
Not Supported
IT Asset Management
Not Supported
Knowledge Base
Not Supported
Known Issue Management
Not Supported
Live Chat
Not Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Not Supported
Real-time Chat
Not Supported
Self Service Portal
Not Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
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Integrations
Amazon
Not Supported
BigCommerce
Not Supported
Cdiscount
Not Supported
Discord
Supported
Gmail
Not Supported
Google Sheets
Supported
Linnworks
Not Supported
Shopify
Not Supported
Slack
Supported
Telegram
Supported
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Integrations
Amazon
Supported
BigCommerce
Supported
Cdiscount
Supported
Discord
Not Supported
Gmail
Supported
Google Sheets
Not Supported
Linnworks
Supported
Shopify
Supported
Slack
Not Supported
Telegram
Not Supported
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