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About

Formgong gives a small business three tools in one account: customer reviews, an AI help chat and contact forms. They work on any website, including Shopify, WooCommerce, Wix and WordPress. Reviews: ask every buyer for a review with emails sent in your store's name, show reviews with a widget, carousel, badge and stars in product lists, and send them to Google through a Merchant Center feed. Text, photo, video and voice reviews, import from Judge.me, Yotpo, Loox, Shopify Product Reviews, WooCommerce, Etsy or CSV, moderation and public replies. AI help chat: a chat button that answers visitors only from your own pages, files and facts, links to those pages, and says it does not know instead of guessing. Forms: point any HTML, React or AI-built form at one URL and get submissions in a web inbox, on Telegram and by email, with spam filtering without a captcha, file uploads, Google Sheets, Notion and webhooks. All three are on the free plan, and data is stored

About

Take Control of Your Inbox. Overwhelmed by customer emails? Centralize your inbox and improve response rates across eBay, Amazon, Shopify and more. Grow Your eCommerce Business with Lightning Fast Replies. The magic formula for increased sales? Happy buyers + 5-star feedback = Improved marketplace relationships. Organize. Everything you need to centralize and organize customer emails across marketplaces and stores. Automate. Reduce workload with automated organization, auto-responders, auto-assign & SLA priority settings. Chat Communicate. Respond to messages quickly and efficiently with email templates and access to order information. Reporting. Monitor performance to fine tune your customer support strategy for stores and teams. Returns / Refunds. Process Returns and Refunds for your eBay stores directly from Replyco. Support Multi-Channel Support Integrates directly with eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail and more.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Developers, freelancers, agencies and small businesses with a website form

Audience

eCommerce traders looking for a helpdesk software to manage and centralize inbox messages across marketplaces

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$15/month
Free plan: 1,000 submissions a month. Pro: $15 a month or $144 a year for 25,000 submissions a month.
Free Version Supported
Free Trial Not Supported

Pricing

$33 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Formgong
Founded: 2026
formgong.com

Company Information

Replyco
Founded: 2019
United Kingdom
replyco.com

Alternatives

Alternatives

PayTraQer

PayTraQer

SaasAnt Inc

Categories

Categories

Customer Service Supported
Email Management Supported
Help Desk Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Supported
Knowledge Base Not Supported
Live Chat Not Supported
Performance Metrics Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Supported
Surveys & Feedback Not Supported
Virtual Assistant Supported
Workflow Management Supported

Email Management Features

Data Recovery Not Supported
Email Archiving Supported
Email Deletion Not Supported
Email Discovery Not Supported
Email Monitoring Not Supported
Email Recall Not Supported
Queue Manager Supported
Response Management Supported
Routing Supported
Shared Inboxes Supported
Signature Management Supported
Spam Blocker Not Supported
Whitelisting / Blacklisting Not Supported

Help Desk Features

Alerts / Escalation Not Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Not Supported
Document Storage Not Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Not Supported
IT Asset Management Not Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Not Supported
Real-time Chat Not Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Integrations

Amazon Not Supported
BigCommerce Not Supported
Cdiscount Not Supported
Discord Supported
Gmail Not Supported
Google Sheets Supported
Linnworks Not Supported
Shopify Not Supported
Slack Supported
Telegram Supported
WooCommerce Not Supported
eBay Not Supported

Integrations

Amazon Supported
BigCommerce Supported
Cdiscount Supported
Discord Not Supported
Gmail Supported
Google Sheets Not Supported
Linnworks Supported
Shopify Supported
Slack Not Supported
Telegram Not Supported
WooCommerce Supported
eBay Supported
Claim Formgong and update features and information
Claim Formgong and update features and information
Claim Replyco and update features and information
Claim Replyco and update features and information