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About

Manage and collaborate on business processes from inception to resolution on a secure and scalable web platform. Document and fill in the necessary information to keep track of essential details you and your team might need. Pass the case to an area, team, or user to receive additional information or grant ownership of the case to the pertaining area. View every interaction that has taken place such as comments, attachments, and case history that has led up to its resolution. No need to jump from one program or window to another. Save time by finding everything inside the case. Every industry is different and so are their processes. With Followit you will be able to customize to your business needs as much as you want, even if your processes are unstructured. How do you know if your employees or your processes are being efficient? How can you discover bottlenecks? More than 12 case report options, filters, and employee KPI’s that go from macro to micro.

About

Increase self-service rates for customers and employees—and boost agent productivity with contextual knowledge, driven by machine learning. Integration with Service Portal. Expose available knowledge through the Service Portal and allow customers and employees to search, browse, and view articles from their desktop or mobile device. Knowledge demand insights. Improve self‑service and case resolution by automatically identifying and visualizing knowledge gaps using machine learning and assigning gaps to authors for resolution. In-context knowledge creation. Increase knowledge relevancy by empowering agents and employees to capture knowledge articles in context during work processes, such as case or incident management. Use machine learning to automatically identify and visualize knowledge gaps for assignment.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Enterprises searching for a software solution to track their work processes, optimize collaboration, and improve efficiency

Audience

Teams looking to increase self-service rates for customers and employees

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Followit
Founded: 2015
www.followit.com

Company Information

ServiceNow
Founded: 2004
United States
www.servicenow.com/products/knowledge-management.html

Alternatives

Living Systems Process Suite

Living Systems Process Suite

Whitestein Technologies

Alternatives

EV Self Help

EV Self Help

EasyVista
Enghouse eKMS

Enghouse eKMS

Enghouse Interactive
FloSuite

FloSuite

Infographics UK
Case Jacket

Case Jacket

Jacket Software

Categories

Categories

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Integrations

Aisera
Google Chrome
Microsoft Azure
Slack

Integrations

Aisera
Google Chrome
Microsoft Azure
Slack
Claim Followit and update features and information
Claim Followit and update features and information
Claim ServiceNow Knowledge Management and update features and information
Claim ServiceNow Knowledge Management and update features and information