Zoomin

Zoomin

Zoomin Software
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About

Fluid Topics is a dedicated Product Knowledge Platform that consolidates and unifies scattered content into a single, authoritative source. From there, it delivers consistent, reliable product knowledge to any channel—documentation portals, in-product help, support tools, or AI applications. Fluid Topics includes an MCP server, enabling LLMs and AI agents to access and interact with this knowledge in a controlled, standardized, and dependable way. It also supports AI-native applications such as RAG-based chatbots and Generative AI copilots. The platform is designed to manage: - Large volumes of content - Multiple product versions and variants - Diverse audiences and usage contexts - Regulatory, compliance, and security requirements

About

Deliver effortless self-service with personalized content at key points in the customer journey. Transform the technical content you already own into a great self-service experience. Deliver personalized, relevant and easy-to-find answers that customers need in your documentation portal, community, support site, and in your product. Enable your remote workforce by delivering real-time guidance that analyzes each support case and recommends contextually relevant technical content. Strengthen your product value and improve the customer experience by understanding areas of friction and how customers are engaging with your content. Zoomin integrates seamlessly with dozens of leading tools and platforms, providing a scalable solution that provides the product answers your customers need, effortlessly without your existing workflow.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

For companies looking to redefine the way people search, read, and interact with product documentation

Audience

Companies that want to offer product answers and a documentation portal to customers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$1000
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Fluid Topics
Founded: 1999
France
www.fluidtopics.com

Company Information

Zoomin Software
Founded: 2015
United States
www.zoominsoftware.com

Alternatives

Alternatives

Enghouse eKMS

Enghouse eKMS

Enghouse Interactive
Spott

Spott

Spott, a Publitas company

Categories

Categories

Content Marketing Features

Audience Targeting
Brand Management
Campaign Management
Categorization / Grouping
Conversion Tracking
Distribution Management
Editorial Calendar
Multi-Channel Publishing
Publish Scheduling
SEO Management
Social Media Management
Video Management

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Software Documentation Features

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
reStructured Text Support
Version Control
Webhooks
WYSIWIG Editor

Integrations

GitHub
Jira
MadCap IXIA CCMS
Paligo
XDocs DITA CCMS
Adobe Analytics
Author-it
Confluence
DITAToo
GitLab
Google Analytics
Heretto
Oracle Cloud CX
SCHEMA ST4
Salesforce
Salesforce Agentforce Service
Salesforce Experience Cloud
ServiceNow
YouTube
Zendesk

Integrations

GitHub
Jira
MadCap IXIA CCMS
Paligo
XDocs DITA CCMS
Adobe Analytics
Author-it
Confluence
DITAToo
GitLab
Google Analytics
Heretto
Oracle Cloud CX
SCHEMA ST4
Salesforce
Salesforce Agentforce Service
Salesforce Experience Cloud
ServiceNow
YouTube
Zendesk
Claim Fluid Topics and update features and information
Claim Fluid Topics and update features and information
Claim Zoomin and update features and information
Claim Zoomin and update features and information