KnowledgeBase

KnowledgeBase

LiveChat Software
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About

Overcome the information chaos of your company. Know what your company knows. Integrate your data sources to create a central point for knowledge and help your team and customers find faster what they are looking for. Boost your company’ productivity by reducing up to 50% the time your employees waste on finding the information they need. Speed up your development and research process by using NLP. Start re-useing your knowledge and let your team stop doing the same job again and again. Your team keeps re-doing and re-writing reports and tasks. Doing the same job again and again without recycling the job previously done. You have analyzed and tested tones of solutions for a better knowledge sharing and management but none of them have really worked. On average, knowledge employees spend 24% of their working time, looking for information. Most of the time they don’t find what they are looking for.

About

Smart Knowledge Base to support your customers and agents. Help your LiveChat agents and website visitors at the same time. The Internal Widget makes it easy to access your team’s know-how right in the LiveChat app. The public Help Center provides round-the-clock self-service for your customers on the website. Scale your support with a customized, mobile friendly Help Center where customers can find answers on their own. Our AI will help answer your customers’ questions by suggesting relevant articles to insert into the chat. Click and done. Build a public Help Center in minutes and let customers find answers to common questions, on any device. Connect with LiveChat to provide agents with help resources when they are chatting with customers. Let us suggest you relevant articles based on the customer’s question for faster communication. Fulfill gaps in your content and Improve articles using customer feedback. Google Analytics included.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

For companies searching for an AI knowledge integration and insight engine platform to boost productivity

Audience

Companies of all sizes

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$39 per month
Unlimited users
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Flaps
Founded: 2019
Spain
getflaps.com

Company Information

LiveChat Software
Founded: 2002
United States
knowledgebase.ai

Alternatives

Alternatives

AnswerWise

AnswerWise

Oxynus Technologies
LiveChat

LiveChat

LiveChat Software
iEngage.ai

iEngage.ai

Aikon Labs

Categories

Categories

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Not Supported
Discussion Boards Not Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Integrations

Egnyte Supported
Gmail Supported
Google Drive Supported
LiveChat Not Supported
Zoho CRM Supported

Integrations

Egnyte Not Supported
Gmail Not Supported
Google Drive Not Supported
LiveChat Supported
Zoho CRM Not Supported
Claim Flaps and update features and information
Claim Flaps and update features and information
Claim KnowledgeBase and update features and information
Claim KnowledgeBase and update features and information