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About

Fixably is a web-based repair management solution that helps streamline the service workflow to save time and cost with every repair. The average repair shop technician spends far too much time on administrative tasks, time that can be used to do more repairs and improve your customer's service experience. We know this because we are service professionals and we built Fixably to automate all non-repair tasks. What does this mean for you? - Technician time is used efficiently on actual repair work. - Reduced manual work that results in fewer errors in repair management. - Repair shop owners have greater control over the workflow, the business, and cash flow. - Faster invoicing, to ensure you get paid on time by both customers and OEMs. - Easier data management for business decisions. - Most important, great customer service sets you apart from the competition. Our updated Apple GSX API integration makes it the best platform for Apple Authorized Service Providers.

About

Kickserv is a top-rated field service management software built with service businesses in mind. For as low as $19 per month, service-based businesses can take advantage of a plethora of tools for managing leads, estimates, team schedules, jobs, invoices, and payments. Users can also automate emails to all of their leads, send promo campaigns to customers, integrate to leading accounting platforms, and so much more. Local service businesses are in high demand and customers may make service requests at any time of the day or night. Do not let those requests go unnoticed or cause scheduling conflicts. Kickserv’s field service management software can help you keep all of your jobs in order so that you can assist every client in need while also streamlining operations. We will help you boost productivity and maximize every growth opportunity without sacrificing the quality of your work or customer service.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

Repair businesses looking for a SaaS software tool to make repair management far more efficient and easy.

Audience

Local service businesses

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$60 per month
$60 - 5 users plus integrations
$119 - 10 users
$199 - 20 users
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.7 / 5
support 4.7 / 5

Reviews/Ratings

Overall 5.0 / 5

Pros & Cons from Real Users

Pros

  • The feature list is deep and well thought out. The Fixably team know their market and have developed a product that resolves 99% of the aches and pains of working in this sector. Our technicians are happy, the workflows are easy and efficient. Admin and Paperwork time is a quarter or less of what it used to be with other solutions. Repair tracking and insights are the best out of any solution we've tried. Performance and Stability has been impressive and incredibly reliable. The support team have been quick, responsive and more than happy to spend the time with their customer to find a resolution to any issues that pop up.
  • Great functionality and progressive software, gets frequent updates and can be customised for your needs. Very reliable.
  • For high volume service locations, efficiently servicing customers is critically important. With direct integration with GSX, Fixably makes appointment queues, customer information and device details available at our fingertips. Our technicians are able to efficiently processes repairs without having to waste time transferring information between systems. Further automation since launch has further enhanced an already great system. The platform is incredibly stable with very limited disruptions. When technical issues do arise, support is quick and efficient.

Cons

  • There is limited documentation, which can lead to contacting support team for some simpler questions that could be avoided. The workflow does differ slightly to how most OCE/APAC AASP's run, however a couple moments getting familiar with the changes and it's not an issue.
  • Some custom features / requests take too long to develop.
  • When we had our initial demos of Fixably, we may have misinterpreted that there may have been more flexibility in workflow. During our onboarding, it became apparent that there was less flexibility than anticipated in the standard installation. This hasn’t been an issue for us as Fixably is generally receptive to feature requests and the customer support is very good.

Pros & Cons from Real Users

Pros

  • Kickserv is very easy to use. It is great for those in the field service industry. I utilized it for an HVAC company. The best thing about it is the ability to run just about any customized report you want. You can see the schedule and make changes quickly and easily. The developers also will listen and discuss anything needed to improve the software.

Cons

  • There aren't many cons with this application. I would say that the time difference between us on the east coast and them on the west coast, made getting support difficult at times when we needed them before 10am eastern time.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Fixably
Founded: 2015
Finland
fixably.com

Company Information

Kickserv
Founded: 2006
United States
www.kickserv.com

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Categories

Appliance Repair Supported
Order Management Supported
Point of Sale Supported
Repair Shop Supported
Work Order Supported

Categories

Appliance Repair Supported
Cleaning Services Supported
Garage Door Supported
Home Services Supported
HVAC Supported
Lawn Care Supported
Pest Control Supported
Plumbing Supported
Repair Shop Supported
Scheduling Supported
Service Dispatch Supported
Work Order Supported

Repair Shop Features

Barcode Support Supported
Billing & Invoicing Supported
CRM Supported
Intake Forms Supported
Inventory Management Supported
Parts Inventory Management Supported
Point of Sale (POS) Supported
Repair Tracking Supported
Work Order Management Supported

Work Order Features

Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Preventive Maintenance Supported
Quotes / Estimates Supported
Recurring Appointments Not Supported
Routing Supported
Scheduling Supported
Task Management Supported

Order Management Features

Back Order Management Supported
Catalog Management Supported
Inventory Management Supported
Order Entry Supported
Order Fulfillment Supported
Order Tracking Supported
Recurring Orders Supported
Returns Management Not Supported
Shipping Management Supported
Special Order Management Supported

Point of Sale Features

Barcode Scanning Supported
Commission Management Not Supported
Cryptocurrency Support Not Supported
Customer Account Profiles Not Supported
Discount Management Not Supported
eCommerce Integration Not Supported
Electronic Signature Supported
Gift Card Management Not Supported
Loyalty Program Not Supported
Multi-Location Supported
Restaurant POS Not Supported
Retail POS Supported
Returns Management Supported

Repair Shop Features

Barcode Support Not Supported
Billing & Invoicing Supported
CRM Supported
Intake Forms Supported
Inventory Management Supported
Parts Inventory Management Not Supported
Point of Sale (POS) Not Supported
Repair Tracking Supported
Work Order Management Supported

Work Order Features

Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Not Supported
Job Management Supported
Preventive Maintenance Supported
Quotes / Estimates Supported
Recurring Appointments Supported
Routing Supported
Scheduling Supported
Task Management Supported

Cleaning Services Features

Billing & Invoicing Supported
Client Management Supported
Dispatch Management Supported
Inventory Control Not Supported
Job Management Supported
Mobile Access Supported
Payroll Management Not Supported
Quotes / Estimates Supported
Recurring Appointments Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Work Order Management Supported

Electrical Contractor Features

Billing & Invoicing Supported
Commercial / Industrial Supported
Contract Management Supported
Customer Database Supported
Electronic Signature Supported
Mobile Access Supported
Quotes / Estimates Supported
Scheduling Supported
Time Tracking Supported
Work Order Management Supported

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Not Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

Garage Door Features

Billing & Invoicing Supported
Contract Management Supported
Customer Management Supported
Dispatch Management Supported
Equipment Tracking Not Supported
Inventory Management Not Supported
Job Costing Supported
Scheduling Supported
Warranty Tracking Supported

HVAC Features

Billing & Invoicing Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Not Supported
Job Management Supported
Maintenance Scheduling Supported
Mobile Access Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Landscape Management Features

Billing & Invoicing Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Groundskeeping Not Supported
Inventory Control Not Supported
Irrigation Tracking Not Supported
Job Management Supported
Landscape Design Not Supported
Mobile Access Supported
Payroll Management Not Supported
Plant Database Not Supported
Quotes / Estimates Supported
Routing Supported
Scheduling & Appointments Supported
Work Order Management Supported

Lawn Care Features

Billing & Invoicing Supported
Contract Management Supported
Customer Management Supported
Employee Management Supported
Equipment Management Supported
Mobile Access Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service Dispatch Supported

Pest Control Features

Billing & Invoicing Supported
Customer Service History Supported
Dispatch Management Supported
Fleet Management Not Supported
Inventory Control Not Supported
Mobile Access Supported
Pest Activity Tracking Not Supported
Pesticide Usage Tracking Not Supported
Property Layouts Not Supported
Quotes / Estimates Supported
Scheduling Supported

Plumbing Features

Billing & Invoicing Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Not Supported
Job Management Supported
Mobile Access Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Scheduling Features

Alerts/Notifications Supported
Appointment Scheduling Supported
Automated Scheduling Not Supported
Calendar Management Supported
Class Scheduling Not Supported
Employee Scheduling Supported
Facility Scheduling Not Supported
Group Scheduling Not Supported
Interview Scheduling Supported
Meeting Room Booking Not Supported
Multi-Location Not Supported
Online Scheduling Supported
Payment Processing Supported
Real-time Scheduling Supported
Reservations Not Supported
Resource Scheduling Not Supported
Room Booking Management Not Supported

Service Dispatch Features

Billing & Invoicing Supported
Call Center Management Supported
Contract Management Supported
Customer Database Supported
Inventory Control Not Supported
Job Management Supported
Job Tracking Supported
Mobile Access Supported
Routing Supported
Scheduling Supported
Self Service Portal Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Tradesman Job Management Features

Contract Management Supported
Customer Database Supported
Dispatch Management Supported
For Builders Supported
For Electricians Supported
For Field Service Businesses Supported
For HVAC Supported
For Plumbers Supported
For Roofers Supported
Invoicing Supported
Job Tracking Supported
Payments Supported
Quoting Supported
Reporting Supported
Scheduling Supported
Time Tracking Supported

Integrations

QuickBooks Online Supported
Stripe Supported
Edge Not Supported
Google Calendar Not Supported
Google Contacts Not Supported
Google Maps Supported
Mailchimp Not Supported
Moneris Supported
Podium Not Supported
QuickBooks Desktop Premier Not Supported
QuickBooks Desktop Pro Not Supported
QuickBooks Online Advanced Not Supported
Slack Supported
SmartCallz Not Supported
Tyro EFTPOS Supported

Integrations

QuickBooks Online Supported
Stripe Supported
Edge Supported
Google Calendar Supported
Google Contacts Supported
Google Maps Not Supported
Mailchimp Supported
Moneris Not Supported
Podium Supported
QuickBooks Desktop Premier Supported
QuickBooks Desktop Pro Supported
QuickBooks Online Advanced Supported
Slack Not Supported
SmartCallz Supported
Tyro EFTPOS Not Supported
Claim Fixably and update features and information
Claim Fixably and update features and information
Claim Kickserv and update features and information
Claim Kickserv and update features and information