FixVault

FixVault

E.repare
Fixably

Fixably

5.0 out of 5 stars
FixVault Fixably

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FixVault:

About

FixVault is cloud-based management software for electronics repair shops. Repair tickets record IMEI or serial numbers, unlock codes, device condition and photos, with multiple devices per ticket. Staff manage estimates, customer e-signatures, invoices and credit notes, repair-status updates, warranty records, after-sales service and online customer tracking. A point of sale includes a French fiscal journal, closings and Z reports. Parts inventory supports variants, barcodes and IMEI tracking, supplier records and purchase orders. The system supports device buybacks and police-register records, SMS, email, WhatsApp and Messenger, and AI estimate and diagnostic assistance. Shops can connect supported payment terminals and online payment services. Designed for independent repair shops and small chains serving phones, tablets, computers, consoles and e-scooters, FixVault runs in a web browser, hosts data in France and uses nightly encrypted backups.
Fixably:

About

Fixably is a web-based repair management solution that helps streamline the service workflow to save time and cost with every repair. The average repair shop technician spends far too much time on administrative tasks, time that can be used to do more repairs and improve your customer's service experience. We know this because we are service professionals and we built Fixably to automate all non-repair tasks. What does this mean for you? - Technician time is used efficiently on actual repair work. - Reduced manual work that results in fewer errors in repair management. - Repair shop owners have greater control over the workflow, the business, and cash flow. - Faster invoicing, to ensure you get paid on time by both customers and OEMs. - Easier data management for business decisions. - Most important, great customer service sets you apart from the competition. Our updated Apple GSX API integration makes it the best platform for Apple Authorized Service Providers.
FixVault:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Fixably:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
FixVault:

Audience

Independent repair shops and small repair chains (phones, tablets, computers, consoles, e-scooters), mainly in France.
Fixably:

Audience

Repair businesses looking for a SaaS software tool to make repair management far more efficient and easy.
FixVault:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
Fixably:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
FixVault:

API

Offers API Supported
Fixably:

API

Offers API Supported
FixVault:

Screenshots and Videos

Fixably:

Screenshots and Videos

FixVault:

Pricing

€49/month
The Essential plan is €49/month, including VAT. A 14-day full-access trial requires a payment card; no charge is made during the trial, and the subscription begins afterward unless canceled. The subscription has no commitment and can be canceled at any time.
Free Version Not Supported
Free Trial Supported
Fixably:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
FixVault:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Fixably:

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.7 / 5
support 4.7 / 5
Fixably:

Pros & Cons from Real Users

Pros

  • The feature list is deep and well thought out. The Fixably team know their market and have developed a product that resolves 99% of the aches and pains of working in this sector. Our technicians are happy, the workflows are easy and efficient. Admin and Paperwork time is a quarter or less of what it used to be with other solutions. Repair tracking and insights are the best out of any solution we've tried. Performance and Stability has been impressive and incredibly reliable. The support team have been quick, responsive and more than happy to spend the time with their customer to find a resolution to any issues that pop up.
  • Great functionality and progressive software, gets frequent updates and can be customised for your needs. Very reliable.
  • For high volume service locations, efficiently servicing customers is critically important. With direct integration with GSX, Fixably makes appointment queues, customer information and device details available at our fingertips. Our technicians are able to efficiently processes repairs without having to waste time transferring information between systems. Further automation since launch has further enhanced an already great system. The platform is incredibly stable with very limited disruptions. When technical issues do arise, support is quick and efficient.

Cons

  • There is limited documentation, which can lead to contacting support team for some simpler questions that could be avoided. The workflow does differ slightly to how most OCE/APAC AASP's run, however a couple moments getting familiar with the changes and it's not an issue.
  • Some custom features / requests take too long to develop.
  • When we had our initial demos of Fixably, we may have misinterpreted that there may have been more flexibility in workflow. During our onboarding, it became apparent that there was less flexibility than anticipated in the standard installation. This hasn’t been an issue for us as Fixably is generally receptive to feature requests and the customer support is very good.
FixVault:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
Fixably:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
FixVault:

Company Information

E.repare
Founded: 2016
France
fixvault.fr
Fixably:

Company Information

Fixably
Founded: 2015
Finland
fixably.com
FixVault:

Alternatives

No Alternatives
Fixably:

Alternatives

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FixVault:

Categories

Repair Shop Supported
Fixably:

Categories

Appliance Repair Supported
Order Management Supported
Point of Sale Supported
Repair Shop Supported
Work Order Supported
Fixably:

Repair Shop Features

Barcode Support Supported
Billing & Invoicing Supported
CRM Supported
Intake Forms Supported
Inventory Management Supported
Parts Inventory Management Supported
Point of Sale (POS) Supported
Repair Tracking Supported
Work Order Management Supported

Order Management Features

Back Order Management Supported
Catalog Management Supported
Inventory Management Supported
Order Entry Supported
Order Fulfillment Supported
Order Tracking Supported
Recurring Orders Supported
Returns Management Not Supported
Shipping Management Supported
Special Order Management Supported

Point of Sale Features

Barcode Scanning Supported
Commission Management Not Supported
Cryptocurrency Support Not Supported
Customer Account Profiles Not Supported
Discount Management Not Supported
eCommerce Integration Not Supported
Electronic Signature Supported
Gift Card Management Not Supported
Loyalty Program Not Supported
Multi-Location Supported
Restaurant POS Not Supported
Retail POS Supported
Returns Management Supported

Work Order Features

Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Preventive Maintenance Supported
Quotes / Estimates Supported
Recurring Appointments Not Supported
Routing Supported
Scheduling Supported
Task Management Supported
FixVault:

Integrations

Facebook Messenger Supported
Google Maps Not Supported
Moneris Not Supported
PayPal Point of Sale Supported
QuickBooks Online Not Supported
Revolut Supported
Slack Not Supported
Stripe Not Supported
SumUp Supported
Tyro EFTPOS Not Supported
WhatsApp Supported
Fixably:

Integrations

Facebook Messenger Not Supported
Google Maps Supported
Moneris Supported
PayPal Point of Sale Not Supported
QuickBooks Online Supported
Revolut Not Supported
Slack Supported
Stripe Supported
SumUp Not Supported
Tyro EFTPOS Supported
WhatsApp Not Supported
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