IQService

IQService

Quest Analytics
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About

Finastra is a global fintech and software provider delivering mission-critical solutions for financial institutions across lending, payments, and banking operations. The platform is designed to help banks, lenders, and financial organizations modernize their infrastructure while maintaining high levels of security and reliability. It offers a comprehensive suite of products, including loan servicing, financial messaging, and core banking systems. Finastra’s solutions are built with open APIs, enabling institutions to quickly adapt to changing market demands and integrate new technologies. The company supports over 7,000 financial institutions worldwide, including many of the world’s top banks. Its tools streamline processes such as loan documentation, payment processing, and customer data management. Finastra emphasizes innovation through digital transformation, helping organizations improve efficiency and customer experience.

About

When customers and members need real help, they call to talk to a live person. IQService is the solution community banks and credit unions use to automate, track, and document customer interactions from the contact center and the branch. IQService is a memory resident toolbar that provides access to each feature within one or two mouse clicks. Our customers tell us this software is super easy to use. While non-intrusive to the calling process, it helps contact center and branch associates quickly get answers to complex customer questions. Want to see a consolidated view of customer balances, services and the overall relationship, NO Clicks. It is right on the toolbar. IQService raises the bar by providing core banking system integration. Maybe you are using Fiserv, Jack Henry, FIS, Finastra, or other core banking systems. IQService integrates with the core banking application and automates the call research process while at the same time documenting every inbound call.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Banks, lenders, and financial institutions seeking scalable, secure, and modern software solutions to streamline operations and accelerate digital transformation

Audience

Call center solution for companies

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Finastra
Founded: 2017
United Kingdom
finastra.com

Company Information

Quest Analytics
Founded: 2001
United States
www.quest-analytics.com/iqservice-bank-crm-contact-center

Alternatives

Alternatives

TASKE Contact

TASKE Contact

TASKE Technology
Call Center Designer

Call Center Designer

Portage Communications

Categories

Categories

Integrations

FIS Telephone Banking
Finastra Bacsactive-IP
Finastra Essence
Finastra Financial Messaging
Finastra Global PAYplus
Finastra KTP
Finastra Loan IQ
Finastra Originate Mortgagebot
Finastra Payments To Go
Finastra Trade Innovation
Fusion Phoenix
Microsoft Outlook

Integrations

FIS Telephone Banking
Finastra Bacsactive-IP
Finastra Essence
Finastra Financial Messaging
Finastra Global PAYplus
Finastra KTP
Finastra Loan IQ
Finastra Originate Mortgagebot
Finastra Payments To Go
Finastra Trade Innovation
Fusion Phoenix
Microsoft Outlook
Claim Finastra and update features and information
Claim Finastra and update features and information
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