FieldbitHelp Lightning
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Related Products
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About
Fieldbit provides industrial asset manufacturers and asset owners with an enterprise-grade, multi-source field service knowledge software platform that uses augmented reality to meet the challenges facing field service technicians as they service expensive, complex equipment in hostile environments where any amount of downtime is hugely expensive. Real-time visual collaboration lets your support engineer guide end users through problem resolution without expensive field visits, enhancing customer satisfaction and reducing service costs. Highly accurate remote diagnostics and precise visual instructions from experts to field technicians increase FTF rates and minimize costly downtime. All actions and information exchanged in a repair session are recorded and documented, preserving practical knowledge often only known by your veteran employees.
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About
Help me Fix is a comprehensive repair diagnostic and triage solution that uses advanced AI and video technology. Designed to improve service quality, reduce costs and enhance maintenance management, it’s ideal for a range of industries looking to optimise repair workflows and improve operational efficiency. Help me Fix is comprised of Aidenn, an AI repairs assistant, Help me Fix Resident, Help me Fix Engineer and our Nationwide Network of semi-retired tradespeople. Help me Fix enables residents to self-fix simple repairs using AI diagnostics, computer vision, helpful videos, video triage escalation and job reporting, and empowers contact centre operatives and internal and field technicians to help residents over video by resolving issues remotely and increasing first time fix rates.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Not Supported
Android
Supported
Chromebook
Not Supported
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Audience
Augmented reality multi-source knowledge platform for enterprise field service
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Audience
Social Housing Providers, Contractors, Letting Agents, Call Centres, Manuacturers, Surveyors
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
£100 per month
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationHelp Lightning
Founded: 2013
Israel
helplightning.com/solutions/fieldbit-share-know-how-instantly/
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Company InformationHelp me Fix
Founded: 2019
helpmefix.io
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Categories |
Categories |
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Integrations
No info available.
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Integrations
No info available.
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