mHelpDesk

mHelpDesk

2.0 out of 5 stars
FieldGroove mHelpDesk

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FieldGroove:

About

Field Service Software Built by Contractors for Contractors. FieldGroove is field service software that enables contractors to build estimates, schedule jobs, track assets, and invoice customers, from any device at any time. We realized that other field service management solutions were antiquated and difficult to use, so we built a cloud platform that just works. Serving some of the largest contractors in the US, FieldGroove lets you create and manage leads, estimates, jobs, and invoices all in one application. FieldGroove breeds a collaborative and productive workforce and allows you to easily monitor your daily pipeline, backlog, and employee performance. Sign up now to maximize your contracting business's efficiency. FieldGroove operates on tablets as well as computers, so your staff can create estimates directly in the field or on the job site. Providing a potential customer with a quote on the spot will increase lead conversions and improve your bottom line.
mHelpDesk:

About

Built for service professionals, by service professionals, mHelpDesk helps modern service pros grow their business. A top-rated field service software, mHelpDesk offers a comprehensive set of automation tools that allows businesses to manage their field technicians more efficiently, book jobs, manage work orders, invoice clients, manage billing, and get paid faster.
FieldGroove:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
mHelpDesk:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
FieldGroove:

Audience

Contractors and field service firms
mHelpDesk:

Audience

Small and medium-sized service businesses
FieldGroove:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
mHelpDesk:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
FieldGroove:

API

Offers API Not Supported
mHelpDesk:

API

Offers API Not Supported
FieldGroove:

Screenshots and Videos

mHelpDesk:

Screenshots and Videos

FieldGroove:

Pricing

$495 per month
Free Version Not Supported
Free Trial Supported
mHelpDesk:

Pricing

$99.00/month
Free Version Supported
Free Trial Supported
FieldGroove:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
mHelpDesk:

Reviews/Ratings

Overall 2.0 / 5
ease 3.0 / 5
features 2.0 / 5
design 2.0 / 5
support 1.0 / 5
mHelpDesk:

Pros & Cons from Real Users

Pros

  • The price is good. Also, it's nice to have a software that can do scheduling and invoicing, as well as send estimates.

Cons

  • The company claims it is very customizable, but we did not find the customizable features very helpful. Its customizable, but only in their contained boundaries, and it wasn't what we were needing. We've had consistent issues with our sales tax rates syncing with QB, and it has caused a lot of problems and wasted time. It's also not very user friendly, and the customer service isn't great.
FieldGroove:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
mHelpDesk:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
FieldGroove:

Company Information

FieldGroove
Founded: 2018
United States
www.fieldgroove.com
mHelpDesk:

Company Information

mHelpDesk
Founded: 2009
United States
www.mhelpdesk.com
FieldGroove:

Alternatives

mHelpDesk:

Alternatives

Jobber

Jobber

Jobber Software
4.9 out of 5 stars
FieldGroove:
mHelpDesk:
FieldGroove:
Plexxis Software

Plexxis Software

5.0 out of 5 stars
mHelpDesk:
FieldGroove:
Jonas Enterprise

Jonas Enterprise

Jonas Construction Software
5.0 out of 5 stars
mHelpDesk:
FieldGroove:
WERX

WERX

Werx App Construction Software
4.7 out of 5 stars
mHelpDesk:
Housecall Pro

Housecall Pro

4.9 out of 5 stars
FieldGroove:

Categories

mHelpDesk:

Categories

Appliance Repair Supported
Cleaning Services Supported
HVAC Supported
IT Service Supported
Oil and Gas Supported
Plumbing Supported
Scheduling Supported
Service Dispatch Supported
Work Order Supported
FieldGroove:

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Supported
Routing Not Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Not Supported
Work Order Management Supported

Construction Management Features

Accounting Integration Supported
Budget Tracking/Job Costing Supported
Change Orders Supported
Commercial Not Supported
Contract Management Supported
Contractors Supported
CRM Supported
Equipment Tracking Supported
Estimating Supported
Incident Reporting Not Supported
Mobile Access Supported
Offline Access Not Supported
Residential Supported
RFI & Submittals Not Supported
Subcontractor Management Supported
Timesheets Supported
mHelpDesk:

Contractor Management Features

Contractor Database Not Supported
Insurance Tracking Not Supported
License Tracking Not Supported
Permit Tracking Not Supported
Skills & Competencies Not Supported
Task Management Supported
Work Hour Tracking Supported

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Not Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

Business Management Features

Billing & Invoicing Supported
CRM Not Supported
Employee Management Supported
Financial Management Supported
Inventory Management Supported
Marketing Management Not Supported
Order Management Not Supported
Point of Sale (POS) Not Supported
Project Management Not Supported
Purchasing Not Supported
Scheduling Not Supported
Time & Expense Tracking Supported
Training Management Not Supported
Vendor Management Not Supported

Cleaning Services Features

Billing & Invoicing Supported
Client Management Supported
Dispatch Management Supported
Inventory Control Not Supported
Job Management Supported
Mobile Access Supported
Payroll Management Not Supported
Quotes / Estimates Supported
Recurring Appointments Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Work Order Management Supported

Equipment Maintenance Features

Customer Database Supported
Dispatch Management Supported
Equipment Tracking Supported
Inventory Control Supported
Job Management Supported
Maintenance Scheduling Supported
Warranty Tracking Supported
Work Order Management Supported

HVAC Features

Billing & Invoicing Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Maintenance Scheduling Supported
Mobile Access Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

IT Service Features

Contract Management Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Management Not Supported
Release Management Supported
Self Service Portal Supported
Service Catalog Supported
Service Reporting Supported
Ticket Management Supported

Landscape Management Features

Billing & Invoicing Supported
Contract Management Not Supported
Customer Database Supported
Dispatch Management Supported
Groundskeeping Supported
Inventory Control Supported
Irrigation Tracking Supported
Job Management Supported
Landscape Design Supported
Mobile Access Supported
Payroll Management Not Supported
Plant Database Not Supported
Quotes / Estimates Supported
Routing Supported
Scheduling & Appointments Supported
Work Order Management Supported

Maintenance Management Features

Asset Tracking Supported
Billing & Invoicing Supported
Calibration Management Supported
Dispatch Management Supported
Inventory Control Supported
Inventory Management Supported
Key & Lock Management Supported
Mobile Access Supported
Planning Calendar Supported
Predictive Maintenance Supported
Preventive Maintenance Supported
Purchasing Not Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Oil and Gas Features

Compliance Management Not Supported
Equipment Management Supported
Inventory Management Supported
Job Costing Not Supported
Logistics Management Not Supported
Maintenance Management Not Supported
Material Management Not Supported
Project Management Not Supported
Resource Management Not Supported
Scheduling Supported
Work Order Management Supported

Plumbing Features

Billing & Invoicing Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Mobile Access Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Scheduling Features

Alerts/Notifications Supported
Appointment Scheduling Supported
Automated Scheduling Supported
Calendar Management Supported
Class Scheduling Not Supported
Employee Scheduling Supported
Facility Scheduling Supported
Group Scheduling Supported
Interview Scheduling Not Supported
Meeting Room Booking Not Supported
Multi-Location Supported
Online Scheduling Supported
Payment Processing Supported
Real-time Scheduling Supported
Reservations Supported
Resource Scheduling Not Supported
Room Booking Management Supported

Security System Installer Features

Billing & Invoicing Supported
Customer Management Supported
Document Imaging Not Supported
Inventory Management Supported
Job Costing Supported
Lead Management Supported
Quotes / Estimates Supported
Scheduling Supported
Work Order Management Supported

Service Dispatch Features

Billing & Invoicing Supported
Call Center Management Supported
Contract Management Supported
Customer Database Supported
Inventory Control Supported
Job Management Supported
Job Tracking Supported
Mobile Access Supported
Routing Supported
Scheduling Supported
Self Service Portal Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Work Order Features

Contract Management Not Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Preventive Maintenance Supported
Quotes / Estimates Supported
Recurring Appointments Supported
Routing Supported
Scheduling Supported
Task Management Supported
FieldGroove:

Integrations

PayPal Supported
QuickBooks Online Supported
Twilio Supported
Braintree Supported
Google Analytics Not Supported
Google Calendar Not Supported
Google Workspace Not Supported
Mailchimp Not Supported
Mailchimp Transactional Email (Mandrill) Supported
QuickBooks Online Advanced Not Supported
Sage 100 Supported
Sage 300 Construction and Real Estate (CRE) Supported
Sage Intacct Supported
Square Appointments Not Supported
Square POS Not Supported
Square Payments Not Supported
Square Payroll Not Supported
Stripe Not Supported
WordPress Not Supported
mHelpDesk:

Integrations

PayPal Supported
QuickBooks Online Supported
Twilio Supported
Braintree Not Supported
Google Analytics Supported
Google Calendar Supported
Google Workspace Supported
Mailchimp Supported
Mailchimp Transactional Email (Mandrill) Not Supported
QuickBooks Online Advanced Supported
Sage 100 Not Supported
Sage 300 Construction and Real Estate (CRE) Not Supported
Sage Intacct Not Supported
Square Appointments Supported
Square POS Supported
Square Payments Supported
Square Payroll Supported
Stripe Supported
WordPress Supported
FieldGroove:
Claim FieldGroove and update features and information
Claim FieldGroove and update features and information
mHelpDesk:
Claim mHelpDesk and update features and information
Claim mHelpDesk and update features and information