Reputation.com

Reputation.com

4.0 out of 5 stars
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About

FieldBrain is a web-based marketing and lead-response platform for contractors and home-service businesses. Its tools combine local search and map-rank monitoring with content creation, social publishing, Google Business Profile updates, review workflows, and lead follow-up. Contractors can use job photos to create localized project content, track visibility across service territories, respond to web, SMS, and email leads, and route inbound calls through an AI voice concierge that can qualify callers and book appointments. The platform groups these functions into six coordinated capabilities: Scout, Ghostwriter, Lead Concierge, Social Director, Field Marshal, and Voice Concierge. Its workflow is designed for trade businesses seeking to manage local visibility, customer inquiries, and marketing activity from one system.

About

Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Premium trade contractors and home service businesses: HVAC, plumbing, roofing, electrical, remodeling, painting, landscaping, pest control, and cleaning services.

Audience

For multi-location brands that need stronger visibility, better customer experience, and clearer action across every location in the era of AI discovery turning reputation into revenue.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$999/month
The $999/month subscription includes 3,000 AI actions, 7,500 local SEO grid credits, 500 voice minutes, 2,000 SMS segments, and 30 video credits per month. Additional usage packages are available; top-up packages do not expire.
Free Version Not Supported
Free Trial Not Supported

Pricing

Contact Us
Contact us for more details.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 4.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • It has an easy to use dashboard that displays all the relevant metrics and information for my online reputation. I can see my Reputation Score, which is a comprehensive measure of how my brand is perceived online, based on factors like review volume, ratings, sentiment, and visibility. I can also see how I stack up against my competitors and industry benchmarks, and get actionable recommendations to improve my score. It allows me to easily manage and respond to reviews from various sources, including Google, Facebook, Yelp, and industry-specific sites. I can use templates or customize my responses and track the status and impact of each response. I can also solicit feedback from my customers via email or text surveys, and use the results to improve my customer experience and loyalty. It has a social posting suite that allows me to create and schedule social media posts across multiple platforms including Facebook, Twitter, Instagram, and LinkedIn. I can also monitor and interact with comments and mentions, and use the social listening feature to discover relevant conversations and trends. Reputation provides analytics and reports that help me measure the performance and reach of my social media campaigns. The local SEO feature helps me optimize my business listings on Google My Business and other directories. I am able to update my information, photos and offers at all my locations in one place and ensure accuracy and consistency. Reputation also helps me rank higher in local search results by generating more reviews, improving my ratings, and increasing my visibility.

Cons

  • It is a bit expensive compared to other online reputation management software. Pricing depends on how many locations, features, and integrations I need, but can range from $99 to $499 per month per location. There is no free trial or free plan available, but there is a demo option that shows how the software works. Sometimes it has glitches and bugs that affect its functionality. For example, sometimes reviews don't load correctly, or notifications are delayed. Sometimes social media posts don't get published or the analytics are inaccurate. These issues are usually resolved quickly by the support team, but they can be frustrating and inconvenient. It doesn't have a mobile app that you can use on the go. There is a mobile-optimized website that I can access from my phone or tablet, but it doesn't have all the features and capabilities of the desktop version. A mobile app would be more convenient and efficient to manage my online reputation anytime anywhere.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

FieldBrain
fieldbrain.app

Company Information

Reputation.com
Founded: 2006
United States
reputation.com

Alternatives

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Categories

Local SEO Supported

Categories

Local Marketing Features

Advertising Management Not Supported
CRM Not Supported
Email Marketing Not Supported
Feedback Management Supported
Live Chat Supported
NAP Management (Name/Address/Phone) Supported
Online Listings Management Supported
PR Management Not Supported
Reporting / Analytics Supported
Review Management Supported
SEO Management Supported
Social Media Management Supported
Store Locator Supported
Website Management Supported

Reputation Management Features

Campaign Management Supported
Gamification Not Supported
Response Management Supported
Review Generation Supported
Review Monitoring Supported
Sentiment Analysis Supported
Social Media Metrics Supported
Social Media Monitoring Supported
White Label Not Supported

Review Management Features

Campaign Management Supported
Dashboard Supported
Negative Feedback Management Supported
Response Management Supported
Review Monitoring Supported
Review Notification Supported
Review Request Supported
Sentiment Analysis Supported
Social Sharing Supported
White Label Not Supported

Social Media Monitoring Features

Audience Segmentation Supported
Competitive Analysis Supported
Configurable Alerts Not Supported
Customer Engagement Supported
Dashboard Supported
Impact Scoring Supported
Influencer Tracking Not Supported
Reputation Management Supported
Sentiment Analysis Supported
Trend Tracking Supported

Integrations

Facebook Supported
Google Business Profile Supported
Apple Maps Not Supported
Bing Places Not Supported
CDK Global Not Supported
DealerVault Not Supported
DrChrono Not Supported
Entrata Not Supported
Glassdoor Not Supported
HubSpot CRM Not Supported
Instagram Supported
LinkedIn Supported
Microsoft 365 Not Supported
Mosaic by MethodWorx Not Supported
Salesforce Not Supported
TikTok Supported
Yardi Investment Suite Not Supported
YouTube Supported
athenaCommunicator Not Supported

Integrations

Facebook Supported
Google Business Profile Supported
Apple Maps Supported
Bing Places Supported
CDK Global Supported
DealerVault Supported
DrChrono Supported
Entrata Supported
Glassdoor Supported
HubSpot CRM Supported
Instagram Not Supported
LinkedIn Not Supported
Microsoft 365 Supported
Mosaic by MethodWorx Supported
Salesforce Supported
TikTok Not Supported
Yardi Investment Suite Supported
YouTube Not Supported
athenaCommunicator Supported
Claim FieldBrain and update features and information
Claim FieldBrain and update features and information
Claim Reputation.com and update features and information
Claim Reputation.com and update features and information