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About

Real people. Real reviews. Real insight. Take the guesswork out of growing your business and building the best customer experience. Feefo gives you the tools and insight to build relationships, improve your brand reputation and make informed decisions for the future. We give you access to technology and support that allows you to connect directly with your customers; generate great results and get a clear and accurate view of your business. Feefo is powered by a dedicated team of specialists; inventors, smart creatives and business experts that believe we’re part of something pretty special. We value our integrity, so there’s no hard sell or ulterior motive. We simply want to use our expertise to help businesses of all sizes to build trusted relationships with their customers, provide better experiences and achieve success. There are real people behind the technology, and we’re with you every step of the way.

About

Generate, monitor, respond to and analyze reviews from dozens of channels in a single place. Respond to customers on any platform from a single workspace, with responses posted in near real-time. Create custom alerts that allow agents to get notified as soon as a new review is posted that meets filter criteria. Customize your workspace to view aggregated reviews and Q&A in a way that supports your workflow. Create categories of keywords and tags to trigger urgency around top-of-mind issues and prioritize responses. Make responding faster and more consistent by starting with templates and customizing them to each unique review or question. Ensure responses are on-brand and accurate by setting up an approval process for managers. Assign roles and grant user permissions such as turning off the ability for editing or not allowing users to work on the same data set.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies that want a powerful review management solution

Audience

Companies in need of an all-in-one review management platform

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Feefo
Founded: 2010
United Kingdom
www.feefo.com

Company Information

1440
Founded: 2009
United States
www.1440.io/reputation-studio/

Alternatives

Alternatives

LocalReviews

LocalReviews

OneLocal
EmbedReviews

EmbedReviews

EmbedSocial

Categories

Categories

Reputation Management Features

Campaign Management Supported
Gamification Supported
Response Management Supported
Review Generation Supported
Review Monitoring Supported
Sentiment Analysis Supported
Social Media Metrics Supported
Social Media Monitoring Supported
White Label Not Supported

Review Management Features

Campaign Management Supported
Dashboard Supported
Negative Feedback Management Supported
Response Management Supported
Review Monitoring Supported
Review Notification Not Supported
Review Request Not Supported
Sentiment Analysis Supported
Social Sharing Supported
White Label Not Supported

Customer Engagement Features

Analytics Not Supported
Churn Management Not Supported
Communication Management Supported
Community Management Not Supported
Content Syndication Supported
Feedback Collection Supported
Gamification Not Supported
Live Chat Not Supported
Video Content Supported

Customer Experience Features

Action Management Not Supported
Analytics Not Supported
Customer Segmentation Not Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Supported
Survey Management Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Reputation Management Features

Campaign Management Not Supported
Gamification Not Supported
Response Management Not Supported
Review Generation Not Supported
Review Monitoring Supported
Sentiment Analysis Not Supported
Social Media Metrics Not Supported
Social Media Monitoring Supported
White Label Not Supported

Review Management Features

Campaign Management Not Supported
Dashboard Supported
Negative Feedback Management Supported
Response Management Supported
Review Monitoring Supported
Review Notification Supported
Review Request Not Supported
Sentiment Analysis Supported
Social Sharing Not Supported
White Label Not Supported

Integrations

Aurora Commerce Supported
BetterCommerce Supported
BigCommerce Supported
Bookster Supported
Chattermill Supported
Dovetail Supported
Epos Now Supported
Kleene Supported
Magento Supported
OpenCart Supported
Pure360 Supported
Salesforce Not Supported
Shapo Supported
Shopify Supported
TRIBUS Supported
Upzelo Supported
WooCommerce Supported
Workbooks Web Insights Supported
Wufoo Supported
Yieldify Supported

Integrations

Aurora Commerce Not Supported
BetterCommerce Not Supported
BigCommerce Not Supported
Bookster Not Supported
Chattermill Not Supported
Dovetail Not Supported
Epos Now Not Supported
Kleene Not Supported
Magento Not Supported
OpenCart Not Supported
Pure360 Not Supported
Salesforce Supported
Shapo Not Supported
Shopify Not Supported
TRIBUS Not Supported
Upzelo Not Supported
WooCommerce Not Supported
Workbooks Web Insights Not Supported
Wufoo Not Supported
Yieldify Not Supported
Claim Feefo and update features and information
Claim Feefo and update features and information
Claim Reputation Studio by 1440 and update features and information
Claim Reputation Studio by 1440 and update features and information