Related Products
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About
Feedbackview is an AI-native feedback management platform that helps product teams collect, manage, and act on customer feedback through an embeddable widget that captures bugs, feature requests, and questions.
As products grow more complex, understanding user needs becomes critical. Traditional feedback tools lack context and make it hard for small teams to handle feedback effectively. We believe collecting and managing feedback should be AI first, simple, contextual, and collaborative.
Feedbackview offers a powerful AI-native feedback management solution that lets you punch above your weight in terms of customer feedback, without the complexity or cost of enterprise tools. Starting 49/month, it's made for small to medium teams.
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About
Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses capture, analyze, and act on feedback across every customer touchpoint. From digital journeys and product experiences to support and frontline interactions, it brings together data from multiple channels and sources into a single platform—so teams can make smarter, faster decisions that improve customer experience and drive growth.
With powerful surveys for NPS, CSAT, CES, and more, Zonka Feedback enables organizations to collect customer insights via Email, SMS, WhatsApp, Web, In-App, Kiosks, and offline modes. It integrates seamlessly with 50+ platforms including Salesforce, HubSpot, Intercom, and Zendesk to automate feedback workflows and build a 360° customer view.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Organizations and companies
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Audience
Any service-based industry
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
Free
Freemium
Free Version
Free Trial
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Pricing
$199.00/month
Feedback Management
Starting from $199/month Zonka Feedback’s Feedback Management Platform enables businesses to capture and act on feedback across every channel, measure CX metrics, and close the loop with automation and collaboration. • Multi-channel surveys (email, SMS, WhatsApp, kiosks, web, in-app, offline) • NPS, CSAT & CES measurement • Online reputation management • Advanced targeting & user segmentation • Customizable & multilingual surveys • Real-time dashboards, alerts & digests • Case management & closed-loop workflows • CX automation & workflows • Location & Agent-based CX management • Contact & user journey tracking • 20+ premium integrations AI Feedback Intelligence Starting from $999/month Zonka Feedback’s AI Feedback Intelligence Platform transforms high-volume unstructured feedback into actionable insights with GenAI-powered analysis, trends, and real-time role-based dashboards. • Unify feedback from surveys, reviews, tickets, chats & calls • AI-powered themes, entities & sentiment analysis • NPS, CES, CSAT Impact analysis • “Ask AI” Insights Assistant • Key Driver identification • Location, agent & entity insights • Case management & CX automation • Real-time alerts & digest emails • Customizable AI (add/edit themes, business entities) • Granular frontline & location-level intelligence
Free Version
Free Trial
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationFeedbackview
Founded: 2025
United Kingdom
feedbackview.io
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Company InformationZonka Feedback
Founded: 2014
India
www.zonkafeedback.com
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Categories |
Categories |
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Customer Feedback Features
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Customer Satisfaction Features
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
SMS Survey Features
Alerts / Notifications
Analytics / Reporting
Audience Targeting
Campaign Management
Contact Management
Customizable Templates
Keyword Tracking
Mass Texting
Message Personalization
MMS
Scheduled Messaging
Survey Builder
Template Management
Survey Features
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
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Integrations
Easyflow
Facebook
Quickwork
Salesforce
SentiSum
Stackreaction
VenueSumo
WiserNotify
Workers by Delos
X (Twitter)
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Integrations
Easyflow
Facebook
Quickwork
Salesforce
SentiSum
Stackreaction
VenueSumo
WiserNotify
Workers by Delos
X (Twitter)
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