Feedback1 vs. YouTrack Comparison


Feedback1	YouTrack JetBrains	+	+
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About Product teams at growing SaaS companies hear from customers in many places: support chats, sales calls, Slack threads, email and in-app comments. Feedback1 brings those requests into one inbox and uses AI to cluster related problems, showing how many customers raised each one and which accounts are behind it. Planned work can be pushed to Jira, Azure DevOps or YouTrack and shown on a public roadmap. When it ships, Feedback1 publishes a changelog entry and notifies the customers who asked. It also offers a customer portal, REST API, webhooks, an MCP server for AI assistants, and notifications to Slack, Google Chat and Telegram.	About YouTrack is a project management tool by JetBrains. It is designed to adapt to your business processes and serve as a universal platform for managing projects, tracking daily tasks, maintaining a knowledge base, and working with reports and dashboards. An all-in-one project management tool. Project management and task tracking. Built-in internal or public Knowledge Base. Real-time Agile Boards. Multiple reports and shareable Dashboards. Interactive Gantt charts for managing the entire project timeline. Task management for all your teams. Interface options. YouTrack Lite is optimized for non-technical projects, with a streamlined, customizable interface for working with tasks. YouTrack Classic provides extensive keyboard support, making it easy to create, edit, and navigate between issues. Intuitive, query-based smart search with autocomplete. Commands to quickly execute batch operations. Autosaving issue drafts. Editor with annotations for attached image.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience B2B SaaS product managers and customer success teams	Audience Developer teams, Marketing, QA and Support, Product management, Designers, Operations and Legal teams
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos No images available	Screenshots and Videos View more images or videos
Pricing $99/month Free trial available; paid plans from $99/month. Free Version Not Supported Free Trial Supported	Pricing $3.67 or less per user/month Free plan for up to 10 users is available for YouTrack Cloud and Server. Unlimited functionality. Cloud comes with 30 GB of storage. Full technical support. Trial Cloud: free 14-day trial for up to 200 users. Server: free 60-day trial for 10,000 users. Paid plans Cloud: For 11+ users. From $4.40 or less per user/month with monthly subscription. From $3.67 or less per user/month with annual subscription. Unlimited functionality. 3 GB storage per user. Server: Minimum price is $600 for 15 users. The price for 500 users is $12,000. All licenses are perpetual and include 1 year of upgrade subscription and support. Upgrade and support subscription renewal in subsequent years is 50% of the new license price. Free Version Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 4.0 / 5 design 4.0 / 5 support 4.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros This TT System is very easy to use across multiple departments. I like the automatic email feature for updating the status. Saves a lot of time and energy not having to double my notes on tickets. Cons Nothing really stands out as a con for me as far as using this. If I had to list one I would prefer a locally installed application to a web based system.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Feedback1 Founded: 2025 Limassol, Cyprus feedback1.ai	Company Information JetBrains Founded: 2000 Czech Republic www.jetbrains.com/youtrack/
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ProdCamp	JetBrains Hub JetBrains
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Categories Customer Feedback Supported	Categories Bug Tracking Supported Project Management Supported
	Show More Features Bug Tracking Features Backlog Management Supported Filtering Supported Issue Tracking Supported Release Management Not Supported Task Management Supported Ticket Management Supported Workflow Management Supported Project Management Features Agile Methodologies Supported Budget Management Not Supported Client Portal Supported Collaboration Tools Supported Cost-to-Completion Tracking Supported Customizable Templates Supported Gantt Charts Supported Idea Management Supported Kanban Board Supported Milestone Tracking Supported Portfolio Management Not Supported Resource Management Not Supported Time & Expense Tracking Supported Traditional Methodologies Supported
Integrations Jira Supported Slack Supported Akitra Andromeda Not Supported Allure TestOps Not Supported Ayven Not Supported Crowdin Not Supported JetBrains Hub Not Supported Jira Work Management Not Supported Maverix Not Supported Meliora Testlab Not Supported Memtime Not Supported Model Context Protocol (MCP) Supported Slapdash Not Supported TeamCity Not Supported TestCaseLab Not Supported Testsigma Not Supported Traqq Not Supported Ubertesters Not Supported Ybug Not Supported Zendesk Not Supported Show More Integrations View All 6 Integrations	Integrations Jira Supported Slack Supported Akitra Andromeda Supported Allure TestOps Supported Ayven Supported Crowdin Supported JetBrains Hub Supported Jira Work Management Supported Maverix Supported Meliora Testlab Supported Memtime Supported Model Context Protocol (MCP) Not Supported Slapdash Supported TeamCity Supported TestCaseLab Supported Testsigma Supported Traqq Supported Ubertesters Supported Ybug Supported Zendesk Supported Show More Integrations View All 51 Integrations
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