Related Products
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About
Product teams at growing SaaS companies hear from customers in many places: support chats, sales calls, Slack threads, email and in-app comments. Feedback1 brings those requests into one inbox and uses AI to cluster related problems, showing how many customers raised each one and which accounts are behind it. Planned work can be pushed to Jira, Azure DevOps or YouTrack and shown on a public roadmap. When it ships, Feedback1 publishes a changelog entry and notifies the customers who asked. It also offers a customer portal, REST API, webhooks, an MCP server for AI assistants, and notifications to Slack, Google Chat and Telegram.
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About
Manage customer support and communication directly from Slack. Collaborate effectively on shared emails like support@your.domain without sharing passwords among team members. SharedInbox connects to any email you currently use. You can also get an @in.sharedinbox.co email you can setup forwarding to. Just hit the command SharedInbox /compose and send emails to anyone. On any email thread, Just hit Reply Mail. Each incoming or outgoing email creates a new Slack Message Thread, easily tag teammates and discuss. Every account comes with a support site your users can send and manage their support requests from. No new installation or application required. Use a tool your team is already familiar with Slack. Know when your email is delivered and when it is opened. See files and pictures attached to your emails directly in Slack. Create a custom signature to attach to your emails. Set a custom message that is automatically sent once you get an email.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
B2B SaaS product managers and customer success teams
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Audience
Companies requiring a solution to manage customer support and communication directly from Slack
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
$99/month
Free trial available; paid plans from $99/month.
Free Version
Not Supported
Free Trial
Supported
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Pricing
$5 per month
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationFeedback1
Founded: 2025
Limassol, Cyprus
feedback1.ai
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Company InformationSharedInbox
Founded: 2018
India
sharedinbox.co
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Alternatives |
Alternatives |
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Categories |
Categories |
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Integrations
Slack
Supported
Azure DevOps
Supported
Gmail
Not Supported
Google Cloud Platform
Not Supported
Intercom
Supported
Jira
Supported
Microsoft Outlook
Not Supported
Model Context Protocol (MCP)
Supported
Yahoo! Mail
Not Supported
YouTrack
Supported
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Integrations
Slack
Supported
Azure DevOps
Not Supported
Gmail
Supported
Google Cloud Platform
Supported
Intercom
Not Supported
Jira
Not Supported
Microsoft Outlook
Supported
Model Context Protocol (MCP)
Not Supported
Yahoo! Mail
Supported
YouTrack
Not Supported
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