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About

Favro transforms any organization into an Agile business by empowering all kinds of teams to work autonomously, while also helping leaders aligning all work towards company key objectives. With Favro teams in marketing, product development, operations, and their leaders and executive management, get a single place for planning, documentation, and collaboration.

About

OneDesk combines Helpdesk & Project Management into one software application. No need to purchase, integrate and switch between other multiple applications. Your team can support your customers and work on their projects in one place. Aimed at SMBs as well as departments within large enterprises, OneDesk is frequently used by project managers, customer service agents, IT technicians, professional services and much more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows customizable to meet your organization's needs. The interface is clean and structural. Navigation consists of selecting an application, project level and view layout. Breadcrumbs will indicate where you are in OneDesk. Tickets and tasks are 'Items' while organization, portfolio, project and sub-folders are 'Containers'. OneDesk is easy to use and quick to set up. The learning curve depends on the complexity of the workflows you create.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Supports creative agencies, game developers, startups, large companies, and professional business services.

Audience

IT companies, IT department, Engineering, Financial, Nonprofit, Creative & Design Services, Public Relations Agencies, Marketing, VARS & Systems Integrators,Software, Consulting, Product Design & Manufacturing, Managed Service Providers,

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$6/month/user
14 days free trial!

Billed annually - Save 15%
*2 users
Lite Plan - $10.2 / month
Standard Plan - $13.6 / month
Enterprise plan - $25.5 / month
*5 users
Lite Plan - $25.5 / month
Standard Plan - $34 / month
Enterprise Plan - $63.75 / month
*10 users
Lite Plan - $51 / month
Standard Plan - $68 / month
Enterprise Plan - $127.5 / month

Billed Monthly
*2 users
Lite Plan - $12 / month
Standard Plan - $16 / month
Enterprise Plan - $30 / month
*5 users
Lite Plan - $30 / month
Standard Plan - $40 / month
Enterprise Plan - $75 / month
*10 users
Lite Plan - $60 / month
Standard Plan - $80 / month
Enterprise Plan - $150 / month
Free Version Not Supported
Free Trial Supported

Pricing

$9/user/month
$9/user/month (if billed yearly)
$11/user/month (if billed monthly)
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.9 / 5
design 4.7 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • Favro gives all in one solution for the project, IT and task management. Powerful status and workload tracking. It's project planning helps to set budget, expenses and resources with ease.

Cons

  • I never encountered any problem with this platform.

Pros & Cons from Real Users

Pros

  • The user interface is appealing and incredibly easy to use. Its support ticketing works flawlessly, and also auto-captures support ID from replied emails. Knowledge-based self-service feature. Easy to migrate from another helpdesk platform. It has a separate tab for closed, ongoing and open projects.
  • From customer support solution to project management, everything works seamlessly on the OneDesk platform. The project tracking works very well also we can interact with clients at the same time. It saves time and effort of installation.
  • OneDesk is a great tool for projects and customer helpdesk solution. It's easy to use, provides great visualization on tickets and project status, automation in support, and self knowledge base section. We are very happy with this solution.
  • OneDesk with many abilities. It's an extraordinary business tool that provides multiple services. On the positive side, it provides one software to manage help desk and projects. Bringing OneDesk into the organization wasn't difficult.
  • My favorite thing about OneDesk is, it eliminates the separate different business tools to manage projects and helpdesk into one desk to manage multiple business services. It increases transparency in business and customer management. Everyone in my team loved this tool.

Cons

  • There are not many things for project management. Project progress tracking is not reliable.
  • Customizations are not that easy on this platform.
  • Live chat freezes a few times. Otherwise it's a good tool.
  • There isn't anything that we didn't liked about this.
  • Hardly ever found any difficulty on this platform.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Favro
Founded: 2002
Sweden
www.favro.com

Company Information

OneDesk
Founded: 2008
Canada
www.onedesk.com

Alternatives

Alternatives

VisionFlow

VisionFlow

Visionera
Jira

Jira

Atlassian
Aha!

Aha!

Aha! Labs

Categories

Categories

Product Management Features

Collaboration Supported
Feedback Collection Supported
Idea Management Supported
Milestone Tracking Supported
Prioritization Supported
Product Roadmapping Supported
Release Management Supported
Requirements Management Supported
Resource Management Supported
Workflow Management Supported

Product Roadmap Features

Collaboration Supported
Content Import / Export Supported
Diagramming Not Supported
Drag & Drop Supported
Feature Management Supported
Milestone Tracking Supported
Prioritization Supported
Requirements Management Supported
Workflow Management Supported

Project Management Features

Agile Methodologies Supported
Budget Management Not Supported
Client Portal Supported
Collaboration Tools Supported
Cost-to-Completion Tracking Supported
Customizable Templates Supported
Gantt Charts Supported
Idea Management Supported
Kanban Board Supported
Milestone Tracking Supported
Portfolio Management Supported
Resource Management Supported
Time & Expense Tracking Supported
Traditional Methodologies Supported

Project Portfolio Management Features

Budget Management Supported
Collaboration Supported
Dashboard Supported
Issue Management Supported
Milestone Tracking Supported
Portfolio Management Supported
Project Planning Supported
Requirements Management Supported
Resource Management Supported
Status Tracking Supported
Task Management Supported
Time & Expense Tracking Supported

Agile Project Management Tools Features

Backlog Management Supported
Feedback Management Supported
Gantt/Timeline View Supported
Kanban Board Supported
Prioritization Supported
Request Management Supported
Resource Management Supported
Retrospectives Management Supported
Status Tracking Supported
Supports Scrum Supported
Team Management Supported
Template Management Supported
Workflow Management Supported

Collaboration Features

Brainstorming Not Supported
Calendar Management Not Supported
Chat / Messaging Supported
Contact Management Not Supported
Content Management Supported
Document Management Not Supported
Project Management Supported
Real Time Editing Supported
Task Management Supported
Version Control Supported
Video Conferencing Not Supported

IT Project Management Features

Bug Tracking Supported
Issue Management Supported
Milestone Tracking Supported
Percent-Complete Tracking Not Supported
Portfolio Management Supported
Prioritization Supported
Product Roadmapping Supported
Requirements Management Supported
Resource Management Supported
Status Tracking Supported
Supports Agile Supported
Supports Scrum Supported
Task Management Supported
Testing / QA Management Supported
Time & Expense Tracking Supported

Productivity Features

Collaboration Supported
Database Creation Supported
Document Creation Supported
File Sharing Supported
Notes Management Supported
Office Suite Not Supported
Presentation Tools Not Supported
Project Management Supported
Task Management Supported
Team Chat Supported

Task Management Features

Collaboration Supported
Create Subtasks Supported
Gamification Not Supported
Gantt Charts Supported
Mobile Access Supported
Percent-Complete Tracking Not Supported
Progress Tracking Not Supported
Recurring Tasks Not Supported
Reporting/Analytics Supported
Spreadsheet View Supported
Task Board View Supported
Task Planning Supported
Task Scheduling Supported
Task Tracking Supported
Time Tracking Supported
To-Do List View Supported

Time Tracking Features

Automatic Time Capture Not Supported
Billable & Non-Billable Hours Not Supported
Billing & Invoicing Not Supported
Employee Database Not Supported
Expense Tracking Not Supported
Mobile Time Tracking Supported
Multiple Billing Rates Not Supported
Offline Time Tracking Not Supported
Online Time Tracking Not Supported
Overtime Calculation Not Supported
Time per Project Reporting Not Supported
Timesheet Management Supported
Vacation / Leave Tracking Supported

Workflow Management Features

Access Controls/Permissions Supported
Approval Process Control Supported
Business Process Automation Supported
Calendar Management Supported
Compliance Tracking Not Supported
Configurable Workflow Supported
Customizable Dashboard Supported
Document Management Supported
Forms Management Not Supported
Graphical Workflow Editor Supported
Mobile Access Supported
No-Code Not Supported
Task Management Supported
Third Party Integrations Supported
Workflow Configuration Supported

Product Management Features

Collaboration Supported
Feedback Collection Supported
Idea Management Supported
Milestone Tracking Supported
Prioritization Supported
Product Roadmapping Supported
Release Management Supported
Requirements Management Supported
Resource Management Supported
Workflow Management Supported

Product Roadmap Features

Collaboration Supported
Content Import / Export Supported
Diagramming Not Supported
Drag & Drop Supported
Feature Management Supported
Milestone Tracking Supported
Prioritization Supported
Requirements Management Supported
Workflow Management Supported

Project Management Features

Agile Methodologies Supported
Budget Management Supported
Client Portal Supported
Collaboration Tools Supported
Cost-to-Completion Tracking Supported
Customizable Templates Supported
Gantt Charts Supported
Idea Management Supported
Kanban Board Supported
Milestone Tracking Supported
Portfolio Management Supported
Resource Management Supported
Time & Expense Tracking Supported
Traditional Methodologies Supported

Project Portfolio Management Features

Budget Management Supported
Collaboration Supported
Dashboard Supported
Issue Management Supported
Milestone Tracking Supported
Portfolio Management Supported
Project Planning Supported
Requirements Management Supported
Resource Management Supported
Status Tracking Supported
Task Management Supported
Time & Expense Tracking Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Not Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Product Lifecycle Management Features

Change Management Not Supported
Compliance Management Not Supported
Cost Tracking Supported
Design Management Supported
Document Management Not Supported
Product Data Management Supported
Project Management Supported
Requirements Management Supported
Supplier Management Not Supported

Integrations

Dropbox Supported
Jira Supported
Jira Work Management Supported
Slack Supported
Stackreaction Supported
Zapier Supported
Box Not Supported
GitHub Supported
Google Calendar Supported
Microsoft OneDrive Supported
Microsoft Outlook Supported
Microsoft Project Not Supported
Okta Not Supported
Quickwork Supported
Rambox Supported
Shift Supported
TestMu AI Supported
Unito Supported
WordPress Not Supported
Wufoo Supported

Integrations

Dropbox Supported
Jira Supported
Jira Work Management Supported
Slack Supported
Stackreaction Supported
Zapier Supported
Box Supported
GitHub Not Supported
Google Calendar Not Supported
Microsoft OneDrive Not Supported
Microsoft Outlook Not Supported
Microsoft Project Supported
Okta Supported
Quickwork Not Supported
Rambox Not Supported
Shift Not Supported
TestMu AI Not Supported
Unito Not Supported
WordPress Supported
Wufoo Not Supported
Claim Favro and update features and information
Claim Favro and update features and information
Claim OneDesk and update features and information
Claim OneDesk and update features and information