Related Products
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About
Favro transforms any organization into an Agile business by empowering all kinds of teams to work autonomously, while also helping leaders aligning all work towards company key objectives.
With Favro teams in marketing, product development, operations, and their leaders and executive management, get a single place for planning, documentation, and collaboration.
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About
OneDesk combines Helpdesk & Project Management into one software application. No need to purchase, integrate and switch between other multiple applications. Your team can support your customers and work on their projects in one place. Aimed at SMBs as well as departments within large enterprises, OneDesk is frequently used by project managers, customer service agents, IT technicians, professional services and much more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows customizable to meet your organization's needs.
The interface is clean and structural. Navigation consists of selecting an application, project level and view layout. Breadcrumbs will indicate where you are in OneDesk. Tickets and tasks are 'Items' while organization, portfolio, project and sub-folders are 'Containers'. OneDesk is easy to use and quick to set up. The learning curve depends on the complexity of the workflows you create.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Not Supported
Android
Supported
Chromebook
Not Supported
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Audience
Supports creative agencies, game developers, startups, large companies, and professional business services.
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Audience
IT companies, IT department, Engineering, Financial, Nonprofit, Creative & Design Services, Public Relations Agencies, Marketing, VARS & Systems Integrators,Software, Consulting, Product Design & Manufacturing, Managed Service Providers,
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$6/month/user
14 days free trial!
Billed annually - Save 15% *2 users Lite Plan - $10.2 / month Standard Plan - $13.6 / month Enterprise plan - $25.5 / month *5 users Lite Plan - $25.5 / month Standard Plan - $34 / month Enterprise Plan - $63.75 / month *10 users Lite Plan - $51 / month Standard Plan - $68 / month Enterprise Plan - $127.5 / month Billed Monthly *2 users Lite Plan - $12 / month Standard Plan - $16 / month Enterprise Plan - $30 / month *5 users Lite Plan - $30 / month Standard Plan - $40 / month Enterprise Plan - $75 / month *10 users Lite Plan - $60 / month Standard Plan - $80 / month Enterprise Plan - $150 / month
Free Version
Not Supported
Free Trial
Supported
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Pricing
$9/user/month
$9/user/month (if billed yearly)
$11/user/month (if billed monthly)
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationFavro
Founded: 2002
Sweden
www.favro.com
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Company InformationOneDesk
Founded: 2008
Canada
www.onedesk.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Product Management Features
Collaboration
Supported
Feedback Collection
Supported
Idea Management
Supported
Milestone Tracking
Supported
Prioritization
Supported
Product Roadmapping
Supported
Release Management
Supported
Requirements Management
Supported
Resource Management
Supported
Workflow Management
Supported
Product Roadmap Features
Collaboration
Supported
Content Import / Export
Supported
Diagramming
Not Supported
Drag & Drop
Supported
Feature Management
Supported
Milestone Tracking
Supported
Prioritization
Supported
Requirements Management
Supported
Workflow Management
Supported
Project Management Features
Agile Methodologies
Supported
Budget Management
Not Supported
Client Portal
Supported
Collaboration Tools
Supported
Cost-to-Completion Tracking
Supported
Customizable Templates
Supported
Gantt Charts
Supported
Idea Management
Supported
Kanban Board
Supported
Milestone Tracking
Supported
Portfolio Management
Supported
Resource Management
Supported
Time & Expense Tracking
Supported
Traditional Methodologies
Supported
Project Portfolio Management Features
Budget Management
Supported
Collaboration
Supported
Dashboard
Supported
Issue Management
Supported
Milestone Tracking
Supported
Portfolio Management
Supported
Project Planning
Supported
Requirements Management
Supported
Resource Management
Supported
Status Tracking
Supported
Task Management
Supported
Time & Expense Tracking
Supported
Agile Project Management Tools Features
Backlog Management
Supported
Feedback Management
Supported
Gantt/Timeline View
Supported
Kanban Board
Supported
Prioritization
Supported
Request Management
Supported
Resource Management
Supported
Retrospectives Management
Supported
Status Tracking
Supported
Supports Scrum
Supported
Team Management
Supported
Template Management
Supported
Workflow Management
Supported
Collaboration Features
Brainstorming
Not Supported
Calendar Management
Not Supported
Chat / Messaging
Supported
Contact Management
Not Supported
Content Management
Supported
Document Management
Not Supported
Project Management
Supported
Real Time Editing
Supported
Task Management
Supported
Version Control
Supported
Video Conferencing
Not Supported
IT Project Management Features
Bug Tracking
Supported
Issue Management
Supported
Milestone Tracking
Supported
Percent-Complete Tracking
Not Supported
Portfolio Management
Supported
Prioritization
Supported
Product Roadmapping
Supported
Requirements Management
Supported
Resource Management
Supported
Status Tracking
Supported
Supports Agile
Supported
Supports Scrum
Supported
Task Management
Supported
Testing / QA Management
Supported
Time & Expense Tracking
Supported
Productivity Features
Collaboration
Supported
Database Creation
Supported
Document Creation
Supported
File Sharing
Supported
Notes Management
Supported
Office Suite
Not Supported
Presentation Tools
Not Supported
Project Management
Supported
Task Management
Supported
Team Chat
Supported
Task Management Features
Collaboration
Supported
Create Subtasks
Supported
Gamification
Not Supported
Gantt Charts
Supported
Mobile Access
Supported
Percent-Complete Tracking
Not Supported
Progress Tracking
Not Supported
Recurring Tasks
Not Supported
Reporting/Analytics
Supported
Spreadsheet View
Supported
Task Board View
Supported
Task Planning
Supported
Task Scheduling
Supported
Task Tracking
Supported
Time Tracking
Supported
To-Do List View
Supported
Time Tracking Features
Automatic Time Capture
Not Supported
Billable & Non-Billable Hours
Not Supported
Billing & Invoicing
Not Supported
Employee Database
Not Supported
Expense Tracking
Not Supported
Mobile Time Tracking
Supported
Multiple Billing Rates
Not Supported
Offline Time Tracking
Not Supported
Online Time Tracking
Not Supported
Overtime Calculation
Not Supported
Time per Project Reporting
Not Supported
Timesheet Management
Supported
Vacation / Leave Tracking
Supported
Workflow Management Features
Access Controls/Permissions
Supported
Approval Process Control
Supported
Business Process Automation
Supported
Calendar Management
Supported
Compliance Tracking
Not Supported
Configurable Workflow
Supported
Customizable Dashboard
Supported
Document Management
Supported
Forms Management
Not Supported
Graphical Workflow Editor
Supported
Mobile Access
Supported
No-Code
Not Supported
Task Management
Supported
Third Party Integrations
Supported
Workflow Configuration
Supported
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Product Management Features
Collaboration
Supported
Feedback Collection
Supported
Idea Management
Supported
Milestone Tracking
Supported
Prioritization
Supported
Product Roadmapping
Supported
Release Management
Supported
Requirements Management
Supported
Resource Management
Supported
Workflow Management
Supported
Product Roadmap Features
Collaboration
Supported
Content Import / Export
Supported
Diagramming
Not Supported
Drag & Drop
Supported
Feature Management
Supported
Milestone Tracking
Supported
Prioritization
Supported
Requirements Management
Supported
Workflow Management
Supported
Project Management Features
Agile Methodologies
Supported
Budget Management
Supported
Client Portal
Supported
Collaboration Tools
Supported
Cost-to-Completion Tracking
Supported
Customizable Templates
Supported
Gantt Charts
Supported
Idea Management
Supported
Kanban Board
Supported
Milestone Tracking
Supported
Portfolio Management
Supported
Resource Management
Supported
Time & Expense Tracking
Supported
Traditional Methodologies
Supported
Project Portfolio Management Features
Budget Management
Supported
Collaboration
Supported
Dashboard
Supported
Issue Management
Supported
Milestone Tracking
Supported
Portfolio Management
Supported
Project Planning
Supported
Requirements Management
Supported
Resource Management
Supported
Status Tracking
Supported
Task Management
Supported
Time & Expense Tracking
Supported
Help Desk Features
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
Incident Management
Not Supported
Interaction Tracking
Supported
IT Asset Management
Supported
Knowledge Base
Supported
Known Issue Management
Not Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Product Lifecycle Management Features
Change Management
Not Supported
Compliance Management
Not Supported
Cost Tracking
Supported
Design Management
Supported
Document Management
Not Supported
Product Data Management
Supported
Project Management
Supported
Requirements Management
Supported
Supplier Management
Not Supported
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Integrations
Dropbox
Supported
Jira
Supported
Jira Work Management
Supported
Slack
Supported
Stackreaction
Supported
Zapier
Supported
Box
Not Supported
GitHub
Supported
Google Calendar
Supported
Microsoft OneDrive
Supported
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Integrations
Dropbox
Supported
Jira
Supported
Jira Work Management
Supported
Slack
Supported
Stackreaction
Supported
Zapier
Supported
Box
Supported
GitHub
Not Supported
Google Calendar
Not Supported
Microsoft OneDrive
Not Supported
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