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About

Everyone knows a hacky onboarding and no self-serve help can make users drop off your product immediately. You can’t afford to do that anymore, not in this economy or otherwise. Faqprime is an AI-powered knowledge management platform designed to enhance customer support and user engagement. It offers features such as personalized user onboarding tours, in-app contextual help, pop-ups for feature adoption, in-app surveys and NPS, a product education academy, and a section for product updates. Faqprime also provides a customizable, SEO-ready knowledge base with free SSL and custom domain support. The platform integrates seamlessly with existing systems, supports multimedia content, and offers advanced search functionality. Faqprime's analytics deliver real-time insights into user interactions, enabling businesses to improve their support content and overall user experience.

About

Userlane is a no-code Digital Adoption Platform that is designed to maximize software adoption by allowing anyone to master any software instantly. This is made possible with our step-by-step interactive guidance technology and on-demand Virtual Assistant that offers contextual and tailored support to software users whenever they need it. Our solution can be used for both employee onboarding and training (enterprise digital adoption) as well as customer onboarding and self-service (for software vendors). Our step-by-step, on-screen interactive guides lead users through digital processes in any browser-based software in real-time, helping them achieve their goals quickly and effortlessly. Userlane onboards employees and customers faster, reduces support tickets and costs (by up to 75%) and increases user satisfaction and productivity. Our DAP is the ideal solution for enterprises with a global, distributed workforce wanting to automate and scale their software training and support.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses requiring an AI-driven solution to improve their customer support operations to enhance user engagement

Audience

While we focus on the enterprise market, our solution is still available to SMBs. Large organizations work with us to maximize digital adoption for both internal- and external-facing applications.

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Free Version Supported
Free Trial Not Supported

Pricing

We offer customized modular plans based on users, solutions, deployment, and features. Every plan includes a dedicated customer success manager and solution architect, custom SLA, in-product or phone/email support, implementation plan + strategy consulting.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 4.7 / 5
features 4.3 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Userlane helps to train your users directly in the software. Instead of having "training documents" the assistant highlights exactly what you're currently training. And even better: it can prevent mistakes as the parts which are not important cant be clicked and are greyed out. In addition you have the possibility to fix mistakes of your tours online and roll them out to your users immediately. Further more you are getting a great support which is giving individual and precise advices to get Userlane to a more and more successful level.
  • The Userlane team was amazing during onboarding, they helped us through every tour, gave great advice and made sure everything was working as it should be. Particular shout out to Hannah who was so helpful
  • - Ease of use of the editor - Multi-lingual capability and scalability - Customisation - Amazingly responsive, friendly, committed team - Help at hand whenever any technical implementation challenges - Great reporting

Cons

  • A bit pricey for smaller softwares. The price curve is steep and is getting flatter the more user you are focussing. Especially in the beginning this can be hard to swallow. The editor and all the functions/tricks/knowledge you need to get the most out of Userlane is a lot to learn. Don't expect it to be easy to get good tours. But this only applies to the "set up" and building the tours. The maintenance is easy and not a lot of work.
  • Their new dashboards update is disappointing, and in general the analytics could go a bit deeper and link together better.
  • There hasn't been anything that we haven't liked. There was a feature not included in the product (user-level reporting), but on discussion with their team, we know now that it's on the roadmap and due to be delivered in the coming months. Even better, their UX team got hold of me to listen to what we wanted and help their solution!

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

FAQPRIME
www.faqprime.com

Company Information

Userlane
Founded: 2015
Germany
www.userlane.com

Alternatives

StepsKit

StepsKit

Crown Road Software

Alternatives

Command AI

Command AI

Amplitude

Categories

Categories

Customer Success Supported
Onboarding Supported
Training Supported

Digital Adoption Platforms Features

Audience Segmentation Supported
Content Creation Supported
Contextual Guidance Supported
Data Validation Supported
In-App Training Supported
Launch Management Supported
Multi-Language Supported
Self Service Tools Supported
Surveys & Feedback Not Supported
User Onboarding Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Not Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Not Supported
Survey Management Not Supported
Text Analysis Not Supported
Trend Analysis Supported

Customer Success Features

Account Alerts Not Supported
Account Management Supported
Communication Management Supported
Customer Engagement Supported
Customer Lifecycle Management Supported
Health Score Not Supported
Onboarding Supported
Revenue Management Not Supported
Usage Tracking / Analytics Supported
Win / Loss Analysis Not Supported

Onboarding Features

Course Management Supported
Document Management Supported
E-Verify / I-9 Forms Not Supported
Electronic Forms Not Supported
Electronic Signature Not Supported
Employee Handbook Supported
Employee Portal Not Supported
File Management Not Supported
Job Description Management Not Supported
Orientation Management Not Supported
Self Service Portal Supported
Task Management Supported
Tax Forms Not Supported
Training Management Supported

Training Features

Academic / Education Supported
Asynchronous Learning Not Supported
Blended Learning Not Supported
Built-In Course Authoring Supported
Built-in LMS Not Supported
Certification Management Not Supported
Corporate / Business Supported
eCommerce Not Supported
Learner Portal Supported
Mobile Learning Not Supported
Simulation Not Supported
Synchronous Learning Supported
Training Companies Supported

Integrations

Freshdesk Supported
Zendesk Supported
Amazon S3 Supported
CSS Supported
Confluence Not Supported
Dailymotion Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Intercom Supported
Jira Service Management Not Supported
Loom Supported
Mixpanel Supported
Salesforce Not Supported
Segment Supported
Slack Supported
Vidyard Supported
Vimeo Supported
Workday HCM Not Supported
YouTube Supported
Zapier Supported

Integrations

Freshdesk Supported
Zendesk Supported
Amazon S3 Not Supported
CSS Not Supported
Confluence Supported
Dailymotion Not Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Intercom Not Supported
Jira Service Management Supported
Loom Not Supported
Mixpanel Not Supported
Salesforce Supported
Segment Not Supported
Slack Not Supported
Vidyard Not Supported
Vimeo Not Supported
Workday HCM Supported
YouTube Not Supported
Zapier Not Supported
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Claim FAQPRIME and update features and information
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