Intermedia UniteIntermedia
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About
Realize the full potential of your workforce with best-of-breed collaboration solutions from Microsoft and Cisco that are integrated directly with Evolve IP’s analyst-acclaimed enterprise voice and communications services. We’ll deploy a Purpose-Built® solution, tailored just for your business, that will dramatically increase employee productivity and drive organizational efficiency. Evolve IP Desktop Services, (DaaS, RMM, ITaaS and more) enable employees to work from anywhere while enabling IT departments to easily manage, protect and update all of your associates’ devices and applications. Provide a ‘WOW!’ customer experience with Evolve IP’s analyst-acclaimed omnichannel contact center solution. Named to Gartner’s CCaaS Magic Quadrant three years running, with the highest client recommendation rating of all selected providers, our integrated communications and contact center platform will be Purpose-Built® for your business.
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About
Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere.
It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps.
Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences.
With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity.
AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently.
Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Audience
Businesses who want a cloud phone system
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Audience
Companies of all sizes searching for a complete Business VoIP solution
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Not Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$22.99/user
Contact us today to get a custom quote for your business.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Pros from Real UsersPros
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationEvolve IP
Founded: 2011
United States
www.evolveip.net
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Company InformationIntermedia
Founded: 1993
United States
www.intermedia.com
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Alternatives |
Alternatives |
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Categories |
CategoriesIntermedia® Contact Center helps businesses deliver fast, personalized customer experiences across every channel. It unifies voice, chat, SMS, and email into one platform, enabling teams to engage customers seamlessly without switching tools. Intelligent routing and self-service connect customers to the right resource quickly, while automating routine inquiries to reduce wait times. Agents have access to customer context, interaction history, and collaboration tools in one place to resolve issues faster. AI-powered features like real-time assistance, summaries, and insights support agents and help supervisors improve performance and service quality. Built-in dashboards, reporting, and secure recording provide visibility and support compliance. Backed by 99.999% uptime and J.D. Power-certified support, it delivers reliable performance—resulting in better service, more productive teams, and simpler customer communications. Intermedia® Contact Center helps businesses deliver fast, personalized customer experiences across every channel. It unifies voice, chat, SMS, and email into one platform, enabling teams to engage customers seamlessly without switching tools. Intelligent routing and self-service connect customers to the right resource quickly, while automating routine inquiries to reduce wait times. Agents have access to customer context, interaction history, and collaboration tools in one place to resolve issues faster. AI-powered features like real-time assistance, summaries, and insights support agents and help supervisors improve performance and service quality. Built-in dashboards, reporting, and secure recording provide visibility and support compliance. Backed by 99.999% uptime and J.D. Power-certified support, it delivers reliable performance—resulting in better service, more productive teams, and simpler customer communications. |
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Call Center Features
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Supported
Database
Not Supported
Escalation Management
Supported
Inbound Call Center
Supported
IVR / Voice Recognition
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Supported
Progressive Dialer
Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
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Business Phone Systems Features
Call Logging
Supported
Call Monitoring
Supported
Call Recording
Supported
Call Routing
Supported
Employee Directory
Supported
IVR / Voice Recognition
Supported
Mobile Access
Supported
Virtual Call Center
Supported
Web Conferencing
Supported
Business VoIP Features
Call Parking
Supported
Call Recording
Supported
Contact Management
Supported
Encryption
Supported
IVR / Voice Recognition
Supported
Ring Groups
Supported
SIP Trunking
Supported
Unified Communications
Supported
Voice Quality Enhancement
Supported
Unified Communications Features
Audio / Video Conferencing
Supported
Calendar Management
Supported
Call Recording
Supported
Call Routing
Supported
Chat / Messaging
Supported
Fax Management
Not Supported
File Sharing
Supported
Mobile Access
Supported
Multi-User Collaboration
Supported
Voice Mail
Supported
SIP Trunk Features
Automatic Fail-over Routing
Not Supported
Call Data Records
Not Supported
Caller ID
Supported
Disaster Recovery
Not Supported
e911
Supported
International Numbers
Supported
Multiple DID Options
Supported
PSTN Forwarding
Supported
Toll-Free Numbers
Supported
Team Communication Features
Activity / News Feed
Supported
Audio Calls
Supported
Calendar Management
Supported
Chat / Messaging
Supported
Discussion Threads
Supported
File Sharing
Supported
Mobile Access
Supported
Push Notifications
Supported
Search
Supported
Surveys & Feedback
Supported
Task Management
Supported
Video Conferencing
Supported
Telephony Features
Auto-Dialer
Supported
Call Center Management
Supported
Call Monitoring
Supported
Contact Management
Supported
Inbound Reporting
Not Supported
IVR / Voice Recognition
Not Supported
Outbound Reporting
Not Supported
Predictive Dialer
Not Supported
Telemarketing Management
Not Supported
Voice & Data Integration
Not Supported
VoIP
Supported
Video Conferencing Features
Electronic Hand Raising
Supported
Mobile Access
Supported
On-Demand Webcasting
Supported
Presentation Streaming
Supported
Presentation Tools
Supported
Private Chat
Supported
Real-Time Chat
Supported
Record & Playback Ability
Supported
Screen Sharing
Supported
Two-Way Audio & Video
Supported
Video Conferencing
Supported
Whiteboard
Not Supported
Workforce Optimization (WFO) Features
eLearning
Not Supported
Interaction Analytics
Supported
Liability Recording
Not Supported
Performance Management
Not Supported
Quality Management
Not Supported
Real-time Guidance
Not Supported
Reporting
Supported
Speech Analytics
Not Supported
Surveying
Not Supported
Workforce Management
Not Supported
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Integrations
Google Contacts
Supported
Microsoft 365
Supported
Microsoft Teams
Supported
Salesforce
Supported
Zendesk
Supported
ALGO
Not Supported
Act!
Supported
CDK Global
Not Supported
ERA-IGNITE
Not Supported
GoldMine CRM
Supported
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Integrations
Google Contacts
Supported
Microsoft 365
Supported
Microsoft Teams
Supported
Salesforce
Supported
Zendesk
Supported
ALGO
Supported
Act!
Not Supported
CDK Global
Supported
ERA-IGNITE
Supported
GoldMine CRM
Not Supported
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