Evia WMSEvia Information Systems
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Tech-Support ProKeplaCloud
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Related Products
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About
For a mobile dealer or a CSR, managing the warranty and RMA record for a huge number of mobile phones on a daily basis is itself a tedious job. Every day, hundreds of mobiles are received either for replacement, refund or repair, and keeping a track of each of them can be really difficult. Moreover you have to ensure that timely action is taken on every handset received from the customer. This is where a Warranty Management System comes handy. Evia's Warranty Management System offers end-to-end solutions to its clients. Our comprehensive application helps customers increase their productivity. What's more, collectively, Evia's warranty management software called as 'WMS', helps increase overall product quality by tracking typical claims and in turn, their operational costs. This further increases customer satisfaction. Here is a detailed picture of how Evia's Warranty Management System for mobile suppliers helps increase dealers' productivity and business.
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About
Tech-Support Pro is support case and service-history software for OEM equipment manufacturers. Support teams can search equipment records by serial number, review specifications and warranty dates, and see prior calls. Staff can record each support interaction with notes, status, warranty information and reason, while maintaining a separate technical service log for physical work such as repairs, parts replacements and firmware updates. A knowledge base links reported problems and resolution steps to applicable machine models. The product also supports escalation tracking with due dates, follow-up lists and warranty-cost analysis by model. Its Android app includes live phone-camera sharing for remote assistance, and single sign-on is supported. Plans are billed monthly according to the number of support agents, with Enterprise plans available for larger teams.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Supported
Chromebook
Not Supported
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Audience
Warranty Management system for organizations
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Audience
OEM equipment manufacturers and their technical support teams
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$99/month
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationEvia Information Systems
India
www.eviaglobal.com
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Company InformationKeplaCloud
Founded: 2026
United States
keplacloud.com/tech-support-pro
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Categories |
Categories |
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Warranty Management Features
Contract Management
Not Supported
Eligibility Verification
Not Supported
For Field Service
Not Supported
For General Contractors
Not Supported
For Manufacturers
Not Supported
Parts Management
Not Supported
Policy Management
Not Supported
Product Registration
Supported
Repair Management
Not Supported
Returns Management
Not Supported
Service Management
Not Supported
Warranty Tracking
Not Supported
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Integrations
No info available.
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Integrations
No info available.
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