Evia WMS

Evia WMS

Evia Information Systems
Tech-Support Pro

Tech-Support Pro

KeplaCloud
+
+

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About

For a mobile dealer or a CSR, managing the warranty and RMA record for a huge number of mobile phones on a daily basis is itself a tedious job. Every day, hundreds of mobiles are received either for replacement, refund or repair, and keeping a track of each of them can be really difficult. Moreover you have to ensure that timely action is taken on every handset received from the customer. This is where a Warranty Management System comes handy. Evia's Warranty Management System offers end-to-end solutions to its clients. Our comprehensive application helps customers increase their productivity. What's more, collectively, Evia's warranty management software called as 'WMS', helps increase overall product quality by tracking typical claims and in turn, their operational costs. This further increases customer satisfaction. Here is a detailed picture of how Evia's Warranty Management System for mobile suppliers helps increase dealers' productivity and business.

About

Tech-Support Pro is support case and service-history software for OEM equipment manufacturers. Support teams can search equipment records by serial number, review specifications and warranty dates, and see prior calls. Staff can record each support interaction with notes, status, warranty information and reason, while maintaining a separate technical service log for physical work such as repairs, parts replacements and firmware updates. A knowledge base links reported problems and resolution steps to applicable machine models. The product also supports escalation tracking with due dates, follow-up lists and warranty-cost analysis by model. Its Android app includes live phone-camera sharing for remote assistance, and single sign-on is supported. Plans are billed monthly according to the number of support agents, with Enterprise plans available for larger teams.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Warranty Management system for organizations

Audience

OEM equipment manufacturers and their technical support teams

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$99/month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Evia Information Systems
India
www.eviaglobal.com

Company Information

KeplaCloud
Founded: 2026
United States
keplacloud.com/tech-support-pro

Alternatives

Alternatives

Kepla-FSM

Kepla-FSM

KeplaCloud
Zeus

Zeus

Obor Digital
Intelli Warranty

Intelli Warranty

Intellinet Systems
Spine Assets

Spine Assets

Spine Technologies

Categories

Categories

Help Desk Supported

Warranty Management Features

Contract Management Not Supported
Eligibility Verification Not Supported
For Field Service Not Supported
For General Contractors Not Supported
For Manufacturers Not Supported
Parts Management Not Supported
Policy Management Not Supported
Product Registration Supported
Repair Management Not Supported
Returns Management Not Supported
Service Management Not Supported
Warranty Tracking Not Supported

Integrations

No info available.

Integrations

No info available.
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