ScritchOkapi Works
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Related Products
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About
Evalgent is an AI voice agent testing and evaluation platform. AI voice agents fail in production not because the technology is weak, but because demos use clean audio and cooperative users — real users don't. Evalgent catches failures before they reach production, cuts iteration cycles, and gets voice agents to revenue faster.
HOW IT WORKS
1. Define: lock real scenarios and success criteria.
2. Run: run them under realistic human behavior.
3. Measure: see what works, what fails, and where limits lie.
3. Act: get clear, actionable insights on what to fix, tune, or deploy.
FEATURES
1. Scenarios: define and generate test cases from agent instructions
2. Caller Profiles: simulate real users across accents, speech pace, and interruption patterns
3. Metrics: custom LLM-based and telemetry scoring across every conversation
4. Evaluations: structured campaigns with pass/fail verdicts and improvement recommendations
5. Reviews: human-in-the-loop correction with full audit trail
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About
Scritch is an AI recovery agent for support and product teams at B2B software companies. Its SDK connects a failed action in an app to a recovery flow that examines the server response and relevant read-only evidence, explains the problem in plain language, and asks the user for information only they can provide. When a change is needed, Scritch requests approval and checks in code that the fix worked before telling the user they can continue. Teams can define the tools and repair steps available to the agent. For failures it cannot resolve, Scritch prepares an explanation and case trail for the support team and can hand the case to supported ticketing and messaging products. Common use cases include rejected invoices, failed imports or uploads, expired sessions, and account-access problems. The product is designed for technical blocks in B2B applications, not consumer social-media ban appeals or content moderation.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Voice agent builders
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Audience
Trust & safety, support, and product/ops teams at B2B SaaS and marketplace companies
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Not Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$0.25/recovery
The first 25 recoveries are free with no card required. After adding a card, recoveries remain free for 14 days; afterward, successful recoveries cost $0.25 each. No per-seat charge or monthly minimum; a monthly spend cap is set by the customer ($50 default). Enterprise plans are priced by recovery volume and can run on the customer's servers.
Free Version
Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationEvalgent
Founded: 2025
India
www.evalgent.com
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Company InformationOkapi Works
Belgium
scritch.xyz/
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Alternatives |
AlternativesNo Alternatives
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Categories |
Categories |
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Integrations
Discord
Not Supported
Intercom
Not Supported
Jira
Not Supported
Linear
Not Supported
Slack
Not Supported
Zendesk
Not Supported
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Integrations
Discord
Supported
Intercom
Supported
Jira
Supported
Linear
Supported
Slack
Supported
Zendesk
Supported
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