+
+

Related Products

  • ThinkAutomation
    15 Ratings
    Visit Website
  • Altium Develop
    1,347 Ratings
    Visit Website
  • Sogolytics
    866 Ratings
    Visit Website
  • SurveySparrow
    3,022 Ratings
    Visit Website
  • CallHub
    426 Ratings
    Visit Website
  • Canditech
    109 Ratings
    Visit Website
  • MobiPDF (formerly PDF Extra)
    6,998 Ratings
    Visit Website
  • Act!
    40 Ratings
    Visit Website
  • Guardz
    118 Ratings
    Visit Website
  • Screencapt
    131 Ratings
    Visit Website

About

Etuma text analysis service turns all your open-ended customer feedback into consistent and actionable information. You receive high volumes of open-text feedback comments from multiple channels, and you struggle with systematically turning them into actionable insight in a timely manner. Manually reading and categorizing all comments is slow, expensive, and inconsistent. You’ve tried keyword analysis, but it doesn’t provide statistically meaningful or actionable information. Feedback results from different processes and channels are not aggregated, so a lot of valuable information gets lost in organizational silos where it can only be utilized by those who have access to it. Etuma has existing connectors to dozens of survey, customer experience management, and contact center platforms. You can also connect any spontaneous feedback channel like email or webforms.

About

Our AI-powered natural language processing technology can capture, analyze, and visualize insights from every channel of customer communication. Call transcriptions, chats, emails, support tickets, return claims, social media, and surveys. All in 47 languages! With Explorer, anyone can analyze open ended text responses in minutes. Explorer has an API that allows you to integrate your unstructured text data into your business intelligence ecosystem. Employee experience is the field of analyzing and determining factors that make employees happy and motivated. Our products help companies process, analyze and understand large amounts of unstructured natural language data in a short amount of time. An intuitive platform to build your custom bots fully suited to your business needs, with no coding needed. Minutes to start for immediate efficiency gains. The Gavagai API is a collection of semantic analysis tools supporting 47 languages. Access our easy to use endpoints immediately.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies searching for a solution to manage their customer feedback

Audience

Companies searching for a text analytics solution to detect insights from every customer interaction

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Etuma
Founded: 2011
Finland
www.etuma.com

Company Information

Gavagai
Founded: 2009
Sweden
www.gavagai.io

Alternatives

Alternatives

WordStat

WordStat

Provalis Research
DiscoverText

DiscoverText

Texifter
Semantria

Semantria

Lexalytics

Categories

Categories

Text Mining Features

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Integrations

SurveyMonkey Enterprise

Integrations

SurveyMonkey Enterprise
Claim Etuma and update features and information
Claim Etuma and update features and information
Claim Gavagai and update features and information
Claim Gavagai and update features and information