Etiya Order ManagementEtiya
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Related Products
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About
Increasing customer expectations bring reduced customer tolerance to poor quality service and delays in delivery. While customers want to track end-to-end order status on their preferred channels, there is a tendency to cancel or make last-minute changes to orders in the absence of this. The quality of service risk level is further elevated for complex, multi-vendor-created packages due to uncoordinated order processes. Etiya Order Management provides flexible, catalog-driven order capture, decomposition, validation, negotiation, orchestration, and execution with jeopardy, exception, and fall-out management. It flexibly configures and customizes all customer interaction flows between a company and its customers. It captures orders from all sales portals and validates orders to maintain business integrity. It can handle millions of orders per day. Catalog-driven order fulfillment enables operators to speed new offers to market and make fulfillment process changes with ease.
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About
OrderLogix automates daily processing tasks, enables first contact resolution for customer service inquiries, and provides consistent reporting across all order channels. By streamlining and automating routine processes and minimizing paperwork, your entire work force can focus on customer satisfaction and growth. You get the ability to monitor, manage and quickly adjust all of the key aspects of your multi-channel sales process—scripts, offers, continuity, discounts, up-sells, cross-sells, and other elements of customer satisfaction—in real time to achieve the best results. The platform can be easily integrated with every order channel. This includes tracking and managing order data but also the ability to process those orders using one or more fulfillment companies or call centers of your choice based on how you operate.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies searching for a real-time catalog order management solution
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Audience
Companies searching for an Order Management solution
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$249 per month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationEtiya
Founded: 2004
Holland
www.etiya.com/en/products/order-management
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Company InformationOrderLogix
Founded: 2003
orderlogix.com
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Alternatives |
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Categories |
Categories |
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Order Management Features
Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management
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Integrations
Revaly
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