Audience
Order Management solution for organizations wanting to manage orders across all their sales channels
About Conga Order Management
Once your customers order, you can help keep them happy with quick, accurate delivery of products and services. Conga Order Management orchestrates the entire order process, from the initial task coordination to provisioning and fulfillment. Your customers get the products and services they want, when they want them. Conga Order Management increases customer satisfaction, with capabilities to manage changes in-flight, better order accuracy, and on-time fulfillment. Capture every order and fulfillment status across all channels in a centralized repository. Get 360 degree visibility into your customers’ entire order history, including expected delivery dates, shipment costs, and taxes.
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Increasing customer expectations bring reduced customer tolerance to poor quality service and delays in delivery. While customers want to track end-to-end order status on their preferred channels, there is a tendency to cancel or make last-minute changes to orders in the absence of this. The quality of service risk level is further elevated for complex, multi-vendor-created packages due to uncoordinated order processes. Etiya Order Management provides flexible, catalog-driven order capture, decomposition, validation, negotiation, orchestration, and execution with jeopardy, exception, and fall-out management. It flexibly configures and customizes all customer interaction flows between a company and its customers. It captures orders from all sales portals and validates orders to maintain business integrity. It can handle millions of orders per day. Catalog-driven order fulfillment enables operators to speed new offers to market and make fulfillment process changes with ease.
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Company Information
Conga
Founded: 2006
United States
conga.com/products/conga-order-management
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Cloud
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