Jamf Pro

Jamf Pro

Jamf
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About

Esper powers exceptional Android and iOS device experiences by revolutionizing the way companies manage their device fleets. Through advanced capabilities, such as remote control & debugging, Pipelines for software deployment, Esper device SDK and APIs, Blueprints for dynamic configuration, and no-touch Seamless Provisioning, Esper provides a solution beyond standard MDM, into the modern era of DevOps for devices and beyond. Recognized as one of Deloitte’s Fast500 in 2023, Esper supports some of the world’s most innovative brands in retail, hospitality, logistics, healthcare, education, and more. Traditional mobile device management and mobility solutions (like MDMs, MAMs, EMMs, and UEMs) weren’t built for today’s growing, modern hardware fleets. That’s why Esper goes beyond device management with intelligent tooling and infrastructure for company-owned and managed devices, providing a single pane of glass for both Android and iOS devices.

About

Formerly known as Casper Suite, Jamf Pro is an enterprise mobility management (EMM) tool for Apple macOS and iOS devices. Jamf Pro includes a host of features that helps to simplify device deployment, analyze inventory data, and respond to security threats easily: - Choose a zero-touch, hands-free experience or go hands-on through imaging. Either way, enroll devices and deploy them with ease. - Go beyond configuration profiles and use policies and scripts to customize devices for the optimal user experience. - Purchase apps in bulk and make them available automatically or through a Self Service catalog. - Manage device settings and configurations, restrict malicious software, and patch all of your Apple devices without user interaction. Jamf Pro works seamlessly with your existing IT services and technologies, including: Apple Business Manager, Active Directory, SSO/SAML, SCCM, APIs, Cisco ISE, Security Connector and Fast Lane, Conditional Access for Mac.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Not Supported
Chromebook Not Supported

Audience

Company-owned and managed Android and iOS devices including tablets, kiosks, smart phones, IoT edge devices, and more.

Audience

IT professionals looking to automate Apple device management and ensure easy Apple implementation for end users in companies, educational institutions, and government organizations

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Free Trial
Pricing starts from $2 per device per month. Contact us to get custom quotes.
Free Version Not Supported
Free Trial Supported

Pricing

Annual billing:
$ 3 .33 per/ month per iOS or tvOS device
$ 6 .67 per/ month per Mac
(Education and volume discounts available)
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 4.5 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Great and prompt technical support! When I have an issue or question, I can always get an answer within the day.
  • Integration was much easier than we expected and it will facilitate a large scale roll-out of our platform. I am very impressed.
  • The ability to provision and enroll devices with Esper is seamless and fast with QR and/or Zero Touch Provisioning. Their plethora of features help us achieve all tasks easily through their intuitive and simple user interface, especially their Remote Diagnostics feature, which helps control and debug all our devices without having to physically be present. Esper also secures all our devices in the field.
  • Easy to use and amazing functionality, access any device from anywhere and look at live screen, update any app at any time, perform reboots and control individual device setting remotely, best you can find.

Cons

  • Nothing at this moment, extremely happy with the service and product.
  • I had no issues with the product nor the support. No negatives to speak of.
  • The solution is limited to Android. My only reason for giving four stars: new features are just around the corner. The company is growing and adding features I need with every release.
  • Some minor map location and devices going offline glitch which can be fixed.

Pros & Cons from Real Users

Pros

  • When I was working at one of the national energy laboratories, we used Jamf to help keep all the Mac OS devices' software and operating systems up to date. We didn't like to automatically update to the latest OSes because sometimes the new releases aren't that stable and certain scientific equipment only worked with older versions, but with Jamf that was not an issue.
  • JAMF had tons of tools to properly secure devices on our network and also make it easier for users when deploying new devices.

Cons

  • For whatever reason I still needed to code up a custom AppleScript to handle some software customizations that Jamf couldn't, or to get all the serial numbers of certain devices on a specific software version. I assume this was because Jamf couldn't do that easily, but maybe it could and my boss just didn't know better?
  • Expensive is really the only downside but our customer had the money so it was a moot point.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Company Information

Esper
Founded: 2018
United States
esper.io

Company Information

Jamf
Founded: 2002
United States
www.jamf.com/products/jamf-pro/

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Categories

Categories

Mobile Device Management (MDM) Features

Automatic Device Recognition Supported
Data Management Supported
Deployment Management Supported
Inventory Management Not Supported
Maintenance Utilities Supported
Procurement Management Not Supported
Remote Update / Installation Supported
Software Management Supported
Synchronization Management Supported
Wireless Network Support Supported

DevOps Features

Approval Workflow Supported
Dashboard Supported
KPIs Supported
Policy Management Supported
Portfolio Management Supported
Prioritization Supported
Release Management Supported
Timeline Management Supported
Troubleshooting Reports Supported

Kiosk Features

Activity Reservations Not Supported
Digital Signature Supported
License Management Supported
Onsite Printing Not Supported
Remote Access Supported
Secure Browsing Supported
Ticket / Order Fulfillment Supported
Touch Screen Supported
Usage Reporting Supported
Virtual Keyboard Supported
Wireless Internet Access Supported

Mobility Features

App Management Supported
Barcode Scanning Not Supported
Compliance Management Supported
Content Management Supported
Data Collection Supported
Data Management Supported
File Management Supported
Forms Automation Not Supported
Mobile Messaging Supported
Remote Access Supported
Remote Systems Monitoring Supported

Mobile Device Management (MDM) Features

Automatic Device Recognition Supported
Data Management Not Supported
Deployment Management Supported
Inventory Management Supported
Maintenance Utilities Not Supported
Procurement Management Not Supported
Remote Update / Installation Supported
Software Management Supported
Synchronization Management Not Supported
Wireless Network Support Not Supported

IT Asset Management Features

Asset Tracking Not Supported
Audit Management Not Supported
Compliance Management Not Supported
Configuration Management Not Supported
Contract/License Management Supported
Cost Tracking Not Supported
Depreciation Management Not Supported
Inventory Management Supported
IT Service Management Not Supported
Maintenance Management Not Supported
Procurement Management Not Supported
Requisition Management Not Supported
Supplier Management Supported

Integrations

Airlock Digital Not Supported
Asset Management for Jira Not Supported
Atlassian Insight Not Supported
Axonius Not Supported
Cloudaware Not Supported
Cyclops Not Supported
Cynerio Not Supported
IT Glue Not Supported
Incident IQ Not Supported
Intello Not Supported
Jamf Connect Not Supported
Kitcast Not Supported
Lojycal Not Supported
Network Glue Not Supported
Query Federated Search Not Supported
RealCISO Not Supported
Reftab Not Supported
Rublon Not Supported
Senturo Not Supported
ServiceNow Not Supported

Integrations

Airlock Digital Supported
Asset Management for Jira Supported
Atlassian Insight Supported
Axonius Supported
Cloudaware Supported
Cyclops Supported
Cynerio Supported
IT Glue Supported
Incident IQ Supported
Intello Supported
Jamf Connect Supported
Kitcast Supported
Lojycal Supported
Network Glue Supported
Query Federated Search Supported
RealCISO Supported
Reftab Supported
Rublon Supported
Senturo Supported
ServiceNow Supported
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Claim Esper and update features and information
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Claim Jamf Pro and update features and information