EnAI

EnAI

Golden Owl Corporation
KnowledgeBase

KnowledgeBase

LiveChat Software
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About

ÉN AI is a web-based AI knowledge assistant that helps organizations find answers in internal information. Administrators can add PDF, DOCX, XLSX, CSV and TXT files, connect selected Google Drive folders, or index website content from a URL or sitemap. Users ask questions in natural language and receive answers with source citations on every answer. Features include OCR for scanned PDFs, automatic content re-syncing, document categories and user-based access restrictions. Administrators can set up separate AI agents for teams such as HR, Sales and onboarding, each limited to its own categories, and embed a branded chat widget on an approved website domain. Other capabilities include a Local AI option for running a model on the customer's server, chat history, and reports on time saved, top questions and knowledge gaps. ÉN AI supports Vietnamese and English.

About

Smart Knowledge Base to support your customers and agents. Help your LiveChat agents and website visitors at the same time. The Internal Widget makes it easy to access your team’s know-how right in the LiveChat app. The public Help Center provides round-the-clock self-service for your customers on the website. Scale your support with a customized, mobile friendly Help Center where customers can find answers on their own. Our AI will help answer your customers’ questions by suggesting relevant articles to insert into the chat. Click and done. Build a public Help Center in minutes and let customers find answers to common questions, on any device. Connect with LiveChat to provide agents with help resources when they are chatting with customers. Let us suggest you relevant articles based on the customer’s question for faster communication. Fulfill gaps in your content and Improve articles using customer feedback. Google Analytics included.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies with 50–300 employees, especially HR, Operations, and Customer Support teams that need fast answers from internal documents.

Audience

Companies of all sizes

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$39 per month
Unlimited users
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Golden Owl Corporation
Founded: 2023
Vietnam
enai.vn/en

Company Information

LiveChat Software
Founded: 2002
United States
knowledgebase.ai

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LiveChat

LiveChat

LiveChat Software
4.9 out of 5 stars

Categories

AI Knowledge Base Supported

Categories

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Integrations

Google Drive Supported
LiveChat Not Supported

Integrations

Google Drive Not Supported
LiveChat Supported
Claim EnAI and update features and information
Claim EnAI and update features and information
Claim KnowledgeBase and update features and information
Claim KnowledgeBase and update features and information