+
+

Related Products

  • Signalmash
    16 Ratings
    Visit Website
  • Notifyre
    64 Ratings
    Visit Website
  • CallHub
    428 Ratings
    Visit Website
  • Sendbird
    166 Ratings
    Visit Website
  • ActiveCampaign
    17,400 Ratings
    Visit Website
  • SMS Storetraffic
    132 Ratings
    Visit Website
  • Shape Software
    136 Ratings
    Visit Website
  • MindCloud
    83 Ratings
    Visit Website
  • GWI
    201 Ratings
    Visit Website
  • 800.com
    2,436 Ratings
    Visit Website

About

People want to talk to people, not marketing blasts. Emotive enables eCommerce businesses to scale 1:1 relationships with every customer through conversational texting. Emotive is the world’s first and only human-to-human marketing platform. Your shoppers don’t want more marketing automation. They have questions and just want a real salesperson to help them find the perfect product. We have a real team of people texting your website leads, optimizing for conversions (and trust). People want to talk to people, not bots or marketing blasts. Set up campaigns, let human-verified AI do the rest. Our secret: real humans with AI superpowers. Proprietary technology enables our sales agents to answer questions, offer deals, and drive conversions at lightning speeds. Track sales and pull data from your eCommerce platform (Shopify, Magento, BigCommerce, etc). Send one off conversations to your customer service portal (Zendesk, Gorgias, Slack, etc.)

About

Textline is a business text messaging platform for modern customer support and sales teams. Business texting is a fast, friendly, and convenient communication channel that makes people feel valued. Create better customer experiences and build stronger relationships with customers. Customers want to text you. Stop putting them on hold, and let them get in touch whenever they want, from wherever they are. We make direct, two-way communication possible, even when you’re talking to a large number of people at the same time. Customer support is a group effort. Our platform was built with collaboration in mind, so your team can do its best work. Textline keeps all of your conversations and customer information in one place, so you can monitor your team’s work, create a better process, and measure progress. Set up your phone number and arrange your workspace. Start authentic conversations with customers. Lots of them. Work efficiently using tools and features designed for teamwork.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Companies that want a powerful SMS marketing solution

Audience

Companies of all sizes in the USA or Canada

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$59.97 per month
Limited: $59.97 per month
Standard: $89.97 per month
Pro: $249.95 per month
Plus additional usage fees
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 1.0 / 5
ease 2.0 / 5
features 2.5 / 5
design 3.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Nothing i didn't like anything. Although the website is easy to use there are a lot of hidden stuff you cant easily find.
  • In the beginning, I really like the team that we were working with, and felt that they truly cared about my brand and bringing something to the table with SMS messaging. They had an ROI guarantee that was a great hook.

Cons

  • Bad customer service they take days to respond to you.
  • It was all downhill from there. After about a year on the platform, our attentive team was replaced by one who really could care less. They seemed hyper focused on getting us to send as many text messages as possible without regard for whether it would bring a return on the very high cost of sending so many messages. I also found out that they took our entire previous SMS list of 17,000 people and uploaded it to our Emotive account , including those who had opted out. Also, whatever you do, do not give them your credit card. And thousands of dollars with or without your consent.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Supported

Company Information

Emotive
Founded: 2018
United States
emotive.io

Company Information

Textline
Founded: 2016
United States
textline.com

Alternatives

Community.com

Community.com

Community

Alternatives

Attentive

Attentive

Attentive Mobile
agenola

agenola

ElliSekiz LLC

Categories

Bulk SMS Supported
SMS Marketing Supported

Categories

Customer Service Supported
NPS Supported
SMS Gateways Supported
SMS Marketing Supported

SMS Marketing Features

2-Way Messaging Supported
Artificial Intelligence Not Supported
Contact Management Supported
Mass Texting Supported
Message Personalization Supported
MMS Supported
Mobile Coupons Not Supported
Mobile Keywords Not Supported
Polls / Voting Not Supported
Reporting/Analytics Supported
Scheduled Messaging Supported
Shortcodes Not Supported
Text-to-Win Not Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Not Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Surveys & Feedback Supported
Virtual Assistant Not Supported
Workflow Management Supported

Integrations

Help Scout Supported
Shopify Supported
Slack Supported
Zapier Supported
Zendesk Supported
Axis LMS Supported
BDOW! Supported
Canopy Supported
Google Chrome Not Supported
Justuno Supported
Kustomer Supported
Magento Supported
Mailchimp Supported
OptiMonk Supported
Recharge Supported
ThoughtMetric Supported
Twilio Not Supported
Vonage Business Not Supported
Wisepops Supported
WooCommerce Supported

Integrations

Help Scout Supported
Shopify Supported
Slack Supported
Zapier Supported
Zendesk Supported
Axis LMS Not Supported
BDOW! Not Supported
Canopy Not Supported
Google Chrome Supported
Justuno Not Supported
Kustomer Not Supported
Magento Not Supported
Mailchimp Not Supported
OptiMonk Not Supported
Recharge Not Supported
ThoughtMetric Not Supported
Twilio Supported
Vonage Business Supported
Wisepops Not Supported
WooCommerce Not Supported
Claim Emotive and update features and information
Claim Emotive and update features and information
Claim Textline and update features and information
Claim Textline and update features and information