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About

Embrace connects digital services with your social intranet. With our solutions for self-service customer portals, customer tracking systems and digital workplaces, we ensure happy customers and satisfied employees. The human cloud connects automated services with human knowledge exchange. With our solutions for self-service portals, customer tracking systems and digital workplaces, we are creating space for human work. Embrace digitizes time-consuming processes. So you can spend time on what matters. Create a clear overview by combining all channels with the customer in one organized dashboard. Connect people with each other, with knowledge and ideas. Working together comes easily with our social intranet.

About

Modern tools for better customer service, email, chat, enquiry forum, telephone, social media and FAQ. Kundo provides tools for all digital customer service channels. Conversations from all channels are brought together in the same place, providing you with a simple overview and more control. We know that the provision of top-quality customer service is dependent on more than just having the best tools. We, therefore, want to help you to succeed in all aspects of your customer service. Find out more about our entire range here! To ensure you get the maximum benefit from Kundo’s products, we allocate you with your own Success Manager who will help you to succeed! In addition to helping you to get started, and with the training of your entire team, your Success Manager is always available to answer any queries you might have. As a complement to our products, we work together with our partners to organize courses in how you can best interact with your customers in digital channels.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Organizations searching for a complete Digital Workplace solution

Audience

Companies and businesses seeking a solution to improve their customer service

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • Easy to use social intranet.

Cons

  • I did not see an integrated editing functions for documents.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Embrace
Founded: 2010
Netherlands
www.embracecloud.nl

Company Information

Kundo
Sweden
kundo.se

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Axero

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Dashboard OSM

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FullStac

Categories

Digital Workplace Supported

Categories

Customer Service Supported

Digital Workplace Features

Activity / News Feed Not Supported
Calendar Management Not Supported
Chat / Messaging Not Supported
Content Management Not Supported
Document Management Not Supported
Employee Directory Not Supported
File Sharing Not Supported
Knowledge Management Not Supported
Surveys & Feedback Not Supported
Task Management Not Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Integrations

Voyced Supported

Integrations

Voyced Not Supported
Claim Embrace and update features and information
Claim Embrace and update features and information
Claim Kundo and update features and information
Claim Kundo and update features and information