Ember

Ember

Ember Software
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About

Ember is an end-to-end fire inspection software platform that streamlines every step of the inspection workflow, from scheduling to submission. It eliminates repetitive manual tasks by replacing paper forms, scattered files, and disconnected systems with one unified digital solution. Field technicians can access customer information, job history, photos, and past reports instantly from any device. Office and field teams stay in sync through real-time communication tools that prevent bottlenecks and speed up turnaround times. Automated workflows help reduce errors, shorten report completion time, and increase overall efficiency. With integrations that fit seamlessly into existing tools, Ember helps fire protection companies work smarter, reduce costs, and grow profitability.

About

Our software is configured for family-owned field service businesses to automate operations, communication & jobs. Gain insights of your biggest income drivers with dashboard and reports. Identify best performers in your office and field staff. Track jobs, tickets, memberships sold, revenue generated & missed. Eliminate double entry & manual work with Quickbooks auto-sync. track all technicians, job hours, payroll. See every customer’s history with call integration. With the digitized process techs can upload notes, images & checklists for any job. Instant customer information & invoices on the field. Collect payments on job completion. With our field service management software, schedule in seconds, categorize jobs, and know each technician’s availability. Save time and dollars with a real-time dispatch screen while maintaining clear communication between techs and the back-office.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Not Supported
Chromebook Not Supported

Audience

Ember is built for fire protection companies, inspection teams, and service providers seeking a faster, more profitable, and more efficient way to manage fire inspection workflows

Audience

Field service businesses seeking a solution to facilitate their work

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • NONE, they were great at selling us on a dream. They were great at making promises that they could not provide. We kept getting the excuses... "We are beta testing it!"

Cons

  • They demanded that we pay 3 years in advance to use their software. We have a contract releasing funds if we decided to not go with their software. We canceled and now they will not return our phone calls or emails!!!

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Ember Software
United States
www.embersoftware.com

Company Information

SmartServ
Founded: 2017
United States
www.smartserv.io

Alternatives

Alternatives

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InspectWarden

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FieldEdge

FieldEdge

Xplor
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Doorspector

Big Spawn LLC

Categories

Fire Inspection Supported

Categories

Fire Inspection Supported
HVAC Supported
Service Dispatch Supported

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Supported
Customer Database Not Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Not Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

Service Dispatch Features

Billing & Invoicing Supported
Call Center Management Not Supported
Contract Management Supported
Customer Database Supported
Inventory Control Supported
Job Management Supported
Job Tracking Supported
Mobile Access Supported
Routing Supported
Scheduling Supported
Self Service Portal Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Integrations

FireInspection360 Supported
Inspect Point Supported
Inspection Reports Online (IROL) Supported
Microsoft Excel Supported
Microsoft Outlook Supported
QuickBooks Online Supported
The Compliance Engine Supported

Integrations

FireInspection360 Not Supported
Inspect Point Not Supported
Inspection Reports Online (IROL) Not Supported
Microsoft Excel Not Supported
Microsoft Outlook Not Supported
QuickBooks Online Not Supported
The Compliance Engine Not Supported
Claim Ember and update features and information
Claim Ember and update features and information
Claim SmartServ and update features and information
Claim SmartServ and update features and information