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About

Emailgistics is a team inbox management solution for Microsoft Office 365. Powerful workflow and analytics features improve team productivity and decision making. Plus, with Emailgistics you continue working in Outlook as your email never leaves Office 365. Route emails efficiently and keep agents focused on their assignments. Redirect time and energy away from manually assigning emails to actually answering them. Tracking to ensure your team replies to customers accurately and promptly. Automated message assignment and workflow rules will route hundreds of emails to the right team members in seconds. Individual agent folders appear within Outlook, helping to ensure your team never misses or duplicates efforts on an email. Prevent emails from falling through the cracks. Receive notifications before emails are at risk of falling behind team standards.

About

Boost your email and skyrocket your productivity with the best email client for Windows and macOS. eM Client is a fully-featured email client with a clean and easy-to-use interface. It also offers features for calendars, tasks, contacts, notes, and chat. eM Client's compatibility is unmatched. You can connect to any email service – it will work. This email client works seamlessly with Google Workspace, Office 365, Outlook, Exchange and virtually all conceivable email technologies. Integrates with Online meeting tools such as Zoom, MS Teams, Google Meet and more. eM Client enhances email communication for professionals and home users alike. It is the only email app on the market with the full support of server-side rules and search, instant message translation, "Snooze email" and “Watch for reply” features + easy to use email encryption (PGP and S/MIME). It also works perfectly with Gmail, including support for tags and signature synchronization.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses and teams that use Microsoft 365 shared inboxes in Outlook

Audience

Anyone who wants to improve their email experience

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$10 per user per month
Free Version Not Supported
Free Trial Supported

Pricing

$59.95 one-time fee
Pro license unlocks the entire eM Client functionality including Notes, Mass Mail, instant translation of emails, Send Email Later, All Attachments view, Snooze Email, or Watch For Reply features.
Commercial use is allowed, as well as an unlimited number of email accounts (Free users are limited to 2 email accounts and non-commercial, personal use).

Additionally, it's possible to purchase Lifetime Upgrades for a $70 one-time fee and get all future major versions and updates of eM Client + 1 year of VIP support.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 4.5 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 4.2 / 5
ease 4.4 / 5
features 4.6 / 5
design 4.5 / 5
support 4.1 / 5

Pros & Cons from Real Users

Pros

  • With Emailgisitcs we can easily manage internal email inboxes to drive team productivity. Reports are robust and allow easy monitoring. Reply reminder alert to stay on time. Useful interactions to manage without switching to different tools.
  • #1- Works great for customer email support services. #2- Easy management for Microsoft 365 services. #3- Helps to collaborate and offers easy to assign emails #4- Useful insights to study business performance.

Cons

  • No cons, I will update if I face any bad experience.
  • #1- We had overall positive experiences with it.

Pros & Cons from Real Users

Pros

  • Lot of mail Accounts from different providers. eM Client just works! Many ways to filter mails, to organize junk mails etc. And, also a calendar and addresses are included. So everything you need :)
  • For me, eM Client has a well-balanced range of functions, but is not as overloaded as Outlook. The program is easy to use, considering the variety of functions. I was really satisfied with version 9.
  • ► All the features that you need to e-communicate everyday using multiple e-mail accounts ► Everything you may reasonably want to adjust can be adjusted ► Robust desktop app ► The UI is not just friendly – it is more: professional, efficient, reliable ► Setting up accounts is a breeze and transferring the set up from the desktop to mobile device in no time via QR code... a touch of magic
  • Simple to use and download. Easy to follow menu and to set up email accounts. I do not need a complex app, just something to download my emails, view, delete and manage pesky spams.
  • The ease of use and absolutely huge amount of features that you get with this email software is mindblowing. And the possibility to get this with a lifetime purchase is very rare and much appreciated.

Cons

  • Sometimes I get timeouts but I have no idea why. The provider is available, everything seems to be fine but eM Client is not able to connect, while thunderbird is. And sometimes it gets stuck loading an email. The computer is online but the eM Client doesn't seem to be able to connect and to show the mails content.
  • I use eM Client on Macintosh computers and my most important argument, the frequent crashes, is based on the experience under MacOS. I cannot judge the behavior under Windows. Since version 10, eM Client keeps crashing, at least once a week. This can even happen when I leave the computer, when I come back I am told that eM Client has crashed. This gives me a bad feeling, especially because after restarting the program, the database is first checked and then repaired. If something goes wrong there In any case, I have never experienced such crashes with other e-mail clients that I used before switching to eM Client. Version 10 of the program was released a few months ago. Apparently the programmers are not able to get the problem under control. In addition, a support request ended with an unacceptable answer. Either the employee didn't know his way around or he didn't feel like dealing with my request.
  • ► It took me a long time to discover this tool exists
  • As I am not tech minded, have not come across any features that are of concern.
  • Shortcuts good be more prominent and readily available but overall very easy to use and nothing to complain about. I received some server error during the first couple of days that made me hesitate on the service but after a call with great support the issue was resolved and now I am a lifetimer.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Emailgistics
Founded: 2019
Canada
emailgistics.com

Company Information

eM Client
Founded: 2006
Czech Republic
emclient.com

Alternatives

Alternatives

BlueMail

BlueMail

Blix
Clyton

Clyton

Gammadyne Corporation
QuickFile365

QuickFile365

Standss (South Pacific) Limited
BlackBerry Hub+

BlackBerry Hub+

BlackBerry

Categories

Customer Service Supported
Email Management Supported

Categories

Calendar Supported
Contact Management Supported
Email Clients Supported
Email Management Supported
Productivity Supported

Email Management Features

Data Recovery Not Supported
Email Archiving Supported
Email Deletion Not Supported
Email Discovery Not Supported
Email Monitoring Supported
Email Recall Not Supported
Queue Manager Supported
Response Management Supported
Routing Supported
Shared Inboxes Supported
Signature Management Supported
Spam Blocker Not Supported
Whitelisting / Blacklisting Not Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Supported
Knowledge Base Not Supported
Live Chat Not Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Supported

Email Management Features

Data Recovery Supported
Email Archiving Supported
Email Deletion Not Supported
Email Discovery Not Supported
Email Monitoring Supported
Email Recall Not Supported
Queue Manager Not Supported
Response Management Supported
Routing Not Supported
Shared Inboxes Supported
Signature Management Supported
Spam Blocker Not Supported
Whitelisting / Blacklisting Supported

Calendar Features

Calendar Sync Supported
Collaboration Tools Not Supported
Multi-Device Support Supported
Reminders Supported
Room Booking Not Supported
Scheduling Not Supported
Task Manaagement Supported

Contact Management Features

Activity Management Supported
Appointment Management Not Supported
Contact Database Supported
Contact History Supported
Contact Import/Export Supported
Customer Pipeline Not Supported
Email Marketing Not Supported
Group Management Supported
Interaction Tracking Not Supported
Lead Management Not Supported
Prospecting Tools Not Supported
Sales Pipeline Management Not Supported
Search / Filter Supported
Segmentation Not Supported
Shared Contacts Not Supported
Social Media Integration Not Supported

Productivity Features

Collaboration Supported
Database Creation Not Supported
Document Creation Not Supported
File Sharing Not Supported
Notes Management Not Supported
Office Suite Not Supported
Presentation Tools Not Supported
Project Management Supported
Task Management Supported
Team Chat Supported

Integrations

Microsoft 365 Supported
Microsoft Outlook Supported
Email Signature Rescue Not Supported
Gmail Not Supported
Google Workspace Not Supported
IceWarp Not Supported
Kerio Connect Not Supported
MDaemon Email Server Not Supported
Microsoft Exchange Not Supported
SmarterMail Not Supported
Vivomeetings Not Supported
Xtraxtor Email Converter Not Supported
iCloud Not Supported
leitzcloud by vBoxx Not Supported

Integrations

Microsoft 365 Supported
Microsoft Outlook Supported
Email Signature Rescue Supported
Gmail Supported
Google Workspace Supported
IceWarp Supported
Kerio Connect Supported
MDaemon Email Server Supported
Microsoft Exchange Supported
SmarterMail Supported
Vivomeetings Supported
Xtraxtor Email Converter Supported
iCloud Supported
leitzcloud by vBoxx Supported
Claim Emailgistics and update features and information
Claim Emailgistics and update features and information
Claim eM Client and update features and information
Claim eM Client and update features and information