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About

Emailgistics is a team inbox management solution for Microsoft Office 365. Powerful workflow and analytics features improve team productivity and decision making. Plus, with Emailgistics you continue working in Outlook as your email never leaves Office 365. Route emails efficiently and keep agents focused on their assignments. Redirect time and energy away from manually assigning emails to actually answering them. Tracking to ensure your team replies to customers accurately and promptly. Automated message assignment and workflow rules will route hundreds of emails to the right team members in seconds. Individual agent folders appear within Outlook, helping to ensure your team never misses or duplicates efforts on an email. Prevent emails from falling through the cracks. Receive notifications before emails are at risk of falling behind team standards.

About

Welcome to SmartAssist, an AI personal email assistant for Microsoft Office 365 that takes email productivity to new levels. Seriously, this is promotion-worthy stuff here! Using artificial intelligence (AI) and machine-learning, SmartAssist email assistant automatically reviews your email for you and routes the important stuff to the right destination, whether a folder, a person, or another system. Read: it can help you do your work. Who wouldn’t want that? Ideal for workgroups, teams, and individuals who process high volumes of important email content, SmartAssist AI email assistant learns from your actions so it can automatically tag important emails. You can specify what happens with those emails and SmartAssist email assistant will automatically process those actions for you. Let SmartAssist email assistant do the finding and routing for you. Before long you’ll get more accomplished than you ever dreamed possible.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses and teams that use Microsoft 365 shared inboxes in Outlook

Audience

Companies and individuals requiring a personal email assistant to improve email productivity and manage their inbox

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$10 per user per month
Free Version Not Supported
Free Trial Supported

Pricing

$4.99 per month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 4.5 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • With Emailgisitcs we can easily manage internal email inboxes to drive team productivity. Reports are robust and allow easy monitoring. Reply reminder alert to stay on time. Useful interactions to manage without switching to different tools.
  • #1- Works great for customer email support services. #2- Easy management for Microsoft 365 services. #3- Helps to collaborate and offers easy to assign emails #4- Useful insights to study business performance.

Cons

  • No cons, I will update if I face any bad experience.
  • #1- We had overall positive experiences with it.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Company Information

Emailgistics
Founded: 2019
Canada
emailgistics.com

Company Information

SmartAssist
Founded: 2012
United States
smartassist.io

Alternatives

Alternatives

QuickFile365

QuickFile365

Standss (South Pacific) Pte Limited

Categories

Customer Service Supported
Email Management Supported

Categories

Email Management Supported

Email Management Features

Data Recovery Not Supported
Email Archiving Supported
Email Deletion Not Supported
Email Discovery Not Supported
Email Monitoring Supported
Email Recall Not Supported
Queue Manager Supported
Response Management Supported
Routing Supported
Shared Inboxes Supported
Signature Management Supported
Spam Blocker Not Supported
Whitelisting / Blacklisting Not Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Supported
Knowledge Base Not Supported
Live Chat Not Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Supported

Integrations

Microsoft 365 Supported
Box Not Supported
Flow Not Supported
IFTTT Not Supported
Microsoft Outlook Supported
Microsoft SharePoint Not Supported
Salesforce Not Supported
Zapier Not Supported

Integrations

Microsoft 365 Supported
Box Supported
Flow Supported
IFTTT Supported
Microsoft Outlook Not Supported
Microsoft SharePoint Supported
Salesforce Supported
Zapier Supported
Claim Emailgistics and update features and information
Claim Emailgistics and update features and information
Claim SmartAssist and update features and information
Claim SmartAssist and update features and information