Edison Mail

Edison Mail

Edison Software
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About

We spend most of our time in mail, often reading about innovation and productivity. Somewhere along the way, mail got lost. So, we set out to build the best mail experience in the world for mobile. Get organized with categories. The app's assistant will automatically categorize messages for you to make it easier to find. Like peanut butter and jelly, some things go together. Get alerts for flight status changes including delays, cancellations and gate changes. Monitor the price protection window on recent purchases and get notified if the price drops. Get the forecast for my upcoming trips in the assistant to help me pack. Get notified when packages are out for delivery, and view details right in the assistant. Newsletters and mailing lists you don't read and may want to unsubscribe from. Surface directions to the airport for your next flight or your hotel for quick one tap access.

About

Its hard being productive when you spend half your time reading emails, and the other half flipping between platforms to tell your team about said emails. You need a single app thats going to help you move faster and keep everything and everyone on the same page. As a collaboration hub, Loop Email connects your team so you can chat, exchange files, and manage shared inboxes easily. It brings messages, emails and files in one app. Loop Email helps teams connect, collaborate and communicate all in one place. Available for Mac, Windows, iOS & Android.

Platforms Supported

Windows Not Supported
Mac Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Individuals or companies of all sizes interested in a smarter email client

Audience

Teams that want a shared inbox solution

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$8 per user per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 1.2 / 5
ease 2.2 / 5
features 2.2 / 5
design 2.0 / 5
support 1.8 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • I used to like this app, and have been using it for the last four or five years, but there are no longer any 'Pros' given what just happened.
  • Worked really good , No problems with how it handled my email accounts but read the cons, NO TRUST ! normal people do not do business like this and that is why I just downloaded SPARK email !
  • It looks fine, with all the bells and whistles that one would expect. Pretty much par for the course for this kind of thing.
  • Nothing NOW!! Even Compulsory Updates of The APP want ME TO Upgrade to another Mediocre PLATFORM - AND THEY NEVER RESPOND!!

Cons

  • Just had the same experience as the September 2025 user. I've been using Edison Mail mobile and desktop apps for the last four or five years, and suddenly I can no longer access my desktop app. There's only a notification window -- with no Close button, so it can't be closed -- with an asinine smiley face and text that says Edison is switching to mobile-only immediately, Edison is removing the desktop app from the App Store, and Edison won't respond to any requests for support. The window can't even be expanded in order to see all of the text, which is insane. Although there is text that says "You can keep using it if you'd like, but starting now...", there's no way to use it since the window can't be closed and there's a error message in the background that says something about "wound". This is total BS. They gave ZERO advance notification about this. All of this is a complete violation of industry standards, but I guess who cares because standards don't exist any more, right? Now I need to figure out the implications of a company doing whatever it wants with all of my personal email, as they've done with this desktop app. Given this and the issues they've had over the years -- and I thought I had done enough research -- you can be absolutely sure they're doing some back-door thing where they've given access to all of their users' personal emails to train AI or some other money-making grab to save what is apparently their failing business.
  • Cannot Trust them if they close all desktop Edison emails without notice, I have 78 emails I needed right then ! they locked the page with a message saying sorry we are not working with desktop's anymore as of Now! I had almost 1 year of work in my account ! They say they are only going to work with cell phone users ! Even a F-ing 1 day notice would have let me get my stuff closed down .
  • No S/MIME support. This is a complete deal breaker for me: without S/MIME support this is not a good fit in professional settings, certainly not in mine.
  • Total BS from Support NOW!! :( Mail By Edison is now all but an AD Platform for its new xxx@mail.COM Email Accounts

Pros & Cons from Real Users

Pros

  • When I started using it for my mail in which i respond to many cases of support requests, I could immediately see how easy it is to use. I installed the app, connected my inbox and the inbox where the support requests are coming to and I was able to immediately assign emails to my colleagues. I can use my support account now in a more organized way, where I can see who from my team is responsible for each support request. If something is completed, you mark it as resolved and the email gets out of the way. The team loves the simplicity it brought to our daily work with support accounts.

Cons

  • Nothing specifically I don’t dislike, since both, the Mac and the Windows apps are very fast and intuitive - It would however help if there would be a web version available for Chrome OS.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Edison Software
Founded: 2011
United States
mail.edison.tech/

Company Information

Loop Email
Founded: 2015
United Kingdom
www.intheloop.io

Alternatives

Alternatives

Spark Mail

Spark Mail

Readdle
Newton Mail

Newton Mail

CloudMagic
Notion Mail

Notion Mail

Notion
BlueMail

BlueMail

Blix
Superhuman Mail

Superhuman Mail

Superhuman
Newton Mail

Newton Mail

CloudMagic

Categories

Email Clients Supported
Email Management Supported

Categories

Customer Service Supported
Email Clients Supported
Email Management Supported

Email Management Features

Data Recovery Not Supported
Email Archiving Supported
Email Deletion Not Supported
Email Discovery Not Supported
Email Monitoring Supported
Email Recall Not Supported
Queue Manager Not Supported
Response Management Supported
Routing Not Supported
Shared Inboxes Supported
Signature Management Not Supported
Spam Blocker Supported
Whitelisting / Blacklisting Not Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Supported
Knowledge Base Not Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Not Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Integrations

Gmail Supported
Microsoft 365 Supported
Microsoft Outlook Supported
Google Workspace Not Supported
Microsoft OneDrive Supported
OnMail Supported
Yahoo! Mail Supported

Integrations

Gmail Supported
Microsoft 365 Supported
Microsoft Outlook Supported
Google Workspace Supported
Microsoft OneDrive Not Supported
OnMail Not Supported
Yahoo! Mail Not Supported
Claim Edison Mail and update features and information
Claim Edison Mail and update features and information
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Claim Loop Email and update features and information