EcoStruxure IT ExpertSchneider Electric
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About
EcoStruxure IT Expert is a cloud-based, vendor-agnostic, secure solution that enables wherever-you-go monitoring and visibility into your IT physical infrastructure. As the industry's first cloud-based data center infrastructure management solution, it provides an efficient way for distributed IT and edge organizations to monitor their physical infrastructure equipment across power and cooling multi-vendor devices. Real-time monitoring, benchmarking, assessment, and instant fault notification and escalation provide the visibility and insights needed to proactively manage your IT infrastructure. This open and flexible central repository of critical information is accessible by multiple users and your preferred partner from anywhere on the network, enabling quick resolution of critical infrastructure events that can adversely affect IT system availability.
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About
Hubcase automates B2B collaboration and escalation of support cases among partners. Hubcase provides plug-ins to your native case management systems such as NetSuite and Salesforce. In the front end, your users will be using their familiar interface, but with an additional B2B escalation functionality. In the backend, Hubcase facilitates communication between with partner systems via Hubcase Exchange. If customer satisfaction, efficiency, accountability, visibility, and accuracy are important to you, you need Hubcase. If you or any of your partners don't have a case management system, our cloud-based Help Desk is 100% free. It comes with built-in B2B capability. Contact us if you use a different system, as we may have a solution for you. If you are a service provider, reseller or VAR that supports your customers, but often needs answers from vendors or suppliers, and you rely on partners to deploy or service your products, and receive escalations from them, try Hubcase!
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Data center operators in search of a solution to manage their real-time monitoring and management of their physical IT infrastructure
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Audience
Businesses looking for a solution to manage escalations and tickets requiring input from multiple vendors
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationSchneider Electric
Founded: 1836
France
www.se.com/us/en/product-range/65972-ecostruxure-it-expert/#products
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Company InformationHubcase
United States
www.hubcase.com
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Categories |
Categories |
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Service Desk Features
Change Management
CMDB
Incident Management
IT Asset Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
Self Service Portal
SLA Management
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Integrations
Microsoft Dynamics 365
NetSuite
Salesforce
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