Relay

Relay

Switch Labs
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+

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About

EchoRelay is a managed runtime for custom API integrations. Describe one integration once: what comes in, the target system, credentials, the retry policy, and how the answer maps back. EchoRelay validates each inbound request, maps it, replies synchronously, passes streams through, fans out to multiple targets, or queues delivery with automatic retry, a dead-letter queue and replay. Every configuration change is versioned. Preview, diff, dry run, schedule, publish and roll back. When a vendor changes their API or rotates a credential, you update the configuration and publish. Deploy nothing. Build and operate each integration through the REST API, an MCP server so an AI agent can do the wiring, or the web panel. Free to start, no card required.

About

Relay is an AI-native help desk and customer support platform with a built-in knowledge base, AI reply drafts, smart ticket routing, automated responses, team collaboration, customer records, macros, analytics, and omnichannel support workflows. Teams can train Relay on their help articles, FAQs, and internal documentation so agents get faster, context-aware responses while retaining human review. Relay also connects support context with sales CRM activity and offers integrations for modern SaaS, ecommerce, and service businesses.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Software teams that maintain their own API integrations: SaaS products, internal platform teams, and engineering groups carrying custom adapters against vendor APIs with no dedicated integration team.

Audience

Customer support, help desk, and customer success teams at SaaS companies, ecommerce businesses, agencies, and service organizations that need AI-assisted ticketing and a shared knowledge base.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

No images available

Pricing

$5
Free Version
Free Trial

Pricing

$19 per user/month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

EchoRelay
echorelay.dev

Company Information

Switch Labs
Founded: 2024
United States
crm.switchlabs.dev

Alternatives

Alternatives

Text

Text

Text Inc.
EchoCredentialing

EchoCredentialing

HealthStream

Categories

Categories

Integrations

Model Context Protocol (MCP)

Integrations

Model Context Protocol (MCP)
Claim EchoRelay and update features and information
Claim EchoRelay and update features and information
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Claim Relay and update features and information