IssuTrax

IssuTrax

OnboarD Software
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+

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About

Housekeeping, inspection, maintenance, inventory, linen, guest & owner portal, and more. Simple and customizable. Instantly scale a comprehensive linen and amenities program for small and large laundry operations. Integration with leading property management software systems to provide a seamless data exchange. Engage in instant and continual communication with field-level personnel. Provide timely and accurate information every time. Immediately activate measures to manage protocols. Access business intelligence at your fingertips. EZCARE is composed of an ensemble of feedback-driven tools that enable your team to act in unison; on one platform. Unite your operations team, delight guests and deliver excellent service. Powerful job scheduling based on your rules, with real-time tracking of progress. Field staff can report issues instantly from the mobile app. Conneting cleaning, inspection and maintenance based on your custom rules.

About

Enhancing the guest experience, staff productivity, communications, and revenue. Powerful and Intuitive Integrated suite of web and mobile facility maintenance and service automation tools for hotels, cruise lines, resorts, and other property owners to improve their spaces, assets, maintenance, communications, and guest service levels. IssuTrax™ is a flexible issue tracking & maintenance management software solution enhancing productivity, collaboration, and accountability by providing the tools and framework needed to provide the highest level of customer service. IssuTrax interconnects staff, locations, and resources in a centralized system that allows for real-time collaboration and providing a framework for creating, tracking and managing guest service order requests, maintenance tasks, safety and environmental issues, outside vendor work, and more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Rental companies in need of a solution to automate field operations, cleaning, inspections, maintenance, and inventory management

Audience

Hospitality businesses looking for a facilities maintenance system that provides an intelligent automated workflow solution eliminating manual and paper processes

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

EZcare
Founded: 2002
United States
www.ezcare.io

Company Information

OnboarD Software
Founded: 2000
United States
www.onbts.com

Alternatives

Tagit Linen Count

Tagit Linen Count

Tagit RFID Solutions

Alternatives

SutiDesk

SutiDesk

SutiSoft
Amadeus HotSOS

Amadeus HotSOS

Amadeus Hospitality
cruisePAL

cruisePAL

MariApps Marine Solutions
Statz

Statz

Expedia Group

Categories

Categories

Vacation Rental Features

Contact Management
Fee / Commission Management
Guest Reviews / Ratings
Housekeeping Management
Lead Management
Owner Statements
Payment Processing
Property Database
Reservations Management
Vendor Management
Work Order Management

Complaint Management Features

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Issue Tracking Features

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Work Order Features

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Integrations

Barefoot Agent
Escapia
Guesty
Hostfully
LiveRez
Lodgix
iCalendar

Integrations

Barefoot Agent
Escapia
Guesty
Hostfully
LiveRez
Lodgix
iCalendar
Claim EZcare and update features and information
Claim EZcare and update features and information
Claim IssuTrax and update features and information
Claim IssuTrax and update features and information