ETOOLSET vs. ROBIN Comparison


ETOOLSET Hom-e	ROBIN	+	+
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About Business chat application allows your clients to communicate freely with a customer service via chat or attractive form on the website. In other words it is a small window on your website that actually allows you to communicate in real time with each potential customer visiting your website or online store. But that's not all. Business chat can be combined with our another application Coobrowsing. In this way, your customers can share their desktop with you. Then you can help your customers to create new user account, make a purchase, fill out a form or find specific information. Take control over customers’ web browser regardless of its location. It is simply and modern tool.	About Pave the way for conversational commerce. Deliver outstanding service. Improve CX. Are you ready for conversational commerce? Today’s consumers expect hyper-personalised service conversations, in real-time, in any channel they choose. To deliver on that, companies first need to get their customer service house in order. With The ROBIN Program we help teams improve customer SLAs, work more efficiently, and start selling more. The Program includes a Conversation Console linked to your own data warehouse, plus data-driven Coaching. Once you have service under control, our Growth suite helps you scale. Add more channels. Automate more. Boost performance. And start adapting to conversational commerce — step by step. All questions, from all channels, in one easy-to-use console. No tickets. No queues. No drama. Advanced routing of questions to the right rep, all customer data displayed alongside. Features include dynamic webform and Live chat, customer co-browsing.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies searching for a Live Chat solution	Audience For online stores and etraders looking for e-commerce customer service plus software
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $6 per month Free Version Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Not Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Hom-e Founded: 2012 Poland etoolset.pl	Company Information ROBIN Founded: 2011 Netherlands www.robinhq.com
Alternatives ServiceBell	Alternatives Sign In Solutions
Channel.me	Flexwhere Dutchview
Live Assist for Microsoft Dynamics 365 Communication Business Avenue	UnSpot
CoSurfing CoSurfing.net	Oracle Cobrowse Oracle
Talisma Chat & Co-browse Talisma View All	Fullview View All
Categories Co-Browsing Supported Live Chat Supported Survey Supported	Categories Co-Browsing Supported Conversational Commerce Supported Customer Service Supported
	Show More Features Customer Service Features Alerts / Escalation Not Supported Appointment Management Not Supported Call Center Management Not Supported Email Management Not Supported Knowledge Base Supported Live Chat Supported Performance Metrics Supported Queue Management Not Supported Self Service Portal Not Supported Social Media Integration Not Supported Surveys & Feedback Not Supported Virtual Assistant Supported Workflow Management Not Supported
Integrations Voyced Not Supported	Integrations Voyced Supported View All 1 Integration
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