GenticFlowGenticFlow Ltd.
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Related Products
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About
ET Ducky is a diagnostics platform and RMM for Windows and Linux endpoints. It records kernel-level events (ETW on Windows, eBPF on Linux), correlates them on the agent, filters PII, and uses AI to determine the root cause of every alert in plain language. Around that core it adds the RMM tools teams need to act: browser-based remote desktop, threshold alerts that arrive with the root cause already explained, behavioral security (ransomware detection, exec-chain rules, host isolation), approved-script execution, smart reports, multi-agent queries, and fleet management. Raw events never leave the machine; only curated evidence and the AI's conclusion go to the cloud. Built for IT teams and MSPs to cut time-to-resolution on tickets other tools only describe by symptom, and to consolidate an RMM, an APM/monitoring stack, and behavioral detection into one product. Free tier (bring your own AI key); paid plans from $39/month.
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About
GenticFlow is an IT support and endpoint-management platform for internal IT teams and managed service providers. It combines endpoint monitoring, operating-system patching, application inventory, Microsoft 365 management, user support, ticketing, investigations and technician tools in one workspace. Teams can start from a user request, monitoring alert or open ticket, review endpoint findings and recommended next steps, then use approved fixes or remote control, terminal and file-transfer tools. Technicians verify outcomes and keep actions and results with support records. GenticFlow provides built-in ticketing and connects with supported PSA and service-desk systems, plus identity, security, cloud and network tools. Native iOS and Android apps support mobile ticket and endpoint work. Smart is cloud-hosted; Hero adds workflow automation, API and MCP access, and a self-hosted option with a 500-endpoint minimum.
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Supported
Cloud
Supported
On-Premises
Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Audience
IT teams, system administrators, MSPs, and DevOps managing Windows and Linux endpoints and servers.
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Audience
Internal IT teams and MSPs that want monitoring, patching, tickets and remote support in one platform.
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$39/month (free tier available
Free Version
Supported
Free Trial
Supported
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Pricing
$1.96/endpoint/month
Smart is $1.96/endpoint/month with a 12-month commitment and a 50-endpoint minimum; month-to-month pricing starts at $3.91/endpoint/month. Hero starts at 100 endpoints, and its self-hosted option requires a 500-endpoint minimum. Technician access is included with no per-technician fee. Optional dedicated hosting and onboarding may cost extra. Prices exclude VAT, sales tax, or other applicable taxes.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationET Ducky
Founded: 2026
United States
etducky.com
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Company InformationGenticFlow Ltd.
Founded: 2025
Ireland
www.genticflow.com
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Alternatives |
AlternativesNo Alternatives
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Categories |
Categories |
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Integrations
ServiceNow
Supported
Autotask PSA
Not Supported
Bitdefender GravityZone
Not Supported
Freshdesk
Not Supported
Freshservice
Not Supported
GitHub
Supported
Google Workspace
Not Supported
HaloPSA
Not Supported
Jira
Supported
Jira Service Management
Not Supported
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Integrations
ServiceNow
Supported
Autotask PSA
Supported
Bitdefender GravityZone
Supported
Freshdesk
Supported
Freshservice
Supported
GitHub
Not Supported
Google Workspace
Supported
HaloPSA
Supported
Jira
Not Supported
Jira Service Management
Supported
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