GenticFlow

GenticFlow

GenticFlow Ltd.
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About

ET Ducky is a diagnostics platform and RMM for Windows and Linux endpoints. It records kernel-level events (ETW on Windows, eBPF on Linux), correlates them on the agent, filters PII, and uses AI to determine the root cause of every alert in plain language. Around that core it adds the RMM tools teams need to act: browser-based remote desktop, threshold alerts that arrive with the root cause already explained, behavioral security (ransomware detection, exec-chain rules, host isolation), approved-script execution, smart reports, multi-agent queries, and fleet management. Raw events never leave the machine; only curated evidence and the AI's conclusion go to the cloud. Built for IT teams and MSPs to cut time-to-resolution on tickets other tools only describe by symptom, and to consolidate an RMM, an APM/monitoring stack, and behavioral detection into one product. Free tier (bring your own AI key); paid plans from $39/month.

About

GenticFlow is an IT support and endpoint-management platform for internal IT teams and managed service providers. It combines endpoint monitoring, operating-system patching, application inventory, Microsoft 365 management, user support, ticketing, investigations and technician tools in one workspace. Teams can start from a user request, monitoring alert or open ticket, review endpoint findings and recommended next steps, then use approved fixes or remote control, terminal and file-transfer tools. Technicians verify outcomes and keep actions and results with support records. GenticFlow provides built-in ticketing and connects with supported PSA and service-desk systems, plus identity, security, cloud and network tools. Native iOS and Android apps support mobile ticket and endpoint work. Smart is cloud-hosted; Hero adds workflow automation, API and MCP access, and a self-hosted option with a 500-endpoint minimum.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

IT teams, system administrators, MSPs, and DevOps managing Windows and Linux endpoints and servers.

Audience

Internal IT teams and MSPs that want monitoring, patching, tickets and remote support in one platform.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$39/month (free tier available
Free Version Supported
Free Trial Supported

Pricing

$1.96/endpoint/month
Smart is $1.96/endpoint/month with a 12-month commitment and a 50-endpoint minimum; month-to-month pricing starts at $3.91/endpoint/month. Hero starts at 100 endpoints, and its self-hosted option requires a 500-endpoint minimum. Technician access is included with no per-technician fee. Optional dedicated hosting and onboarding may cost extra. Prices exclude VAT, sales tax, or other applicable taxes.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

ET Ducky
Founded: 2026
United States
etducky.com

Company Information

GenticFlow Ltd.
Founded: 2025
Ireland
www.genticflow.com

Alternatives

Alternatives

No Alternatives
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Categories

RMM Supported

Categories

RMM Supported

Integrations

ServiceNow Supported
Autotask PSA Not Supported
Bitdefender GravityZone Not Supported
Freshdesk Not Supported
Freshservice Not Supported
GitHub Supported
Google Workspace Not Supported
HaloPSA Not Supported
Jira Supported
Jira Service Management Not Supported
Microsoft Entra ID Not Supported
Model Context Protocol (MCP) Not Supported
Okta Not Supported
SentinelOne Singularity Not Supported
TOPdesk Not Supported
Zendesk Not Supported

Integrations

ServiceNow Supported
Autotask PSA Supported
Bitdefender GravityZone Supported
Freshdesk Supported
Freshservice Supported
GitHub Not Supported
Google Workspace Supported
HaloPSA Supported
Jira Not Supported
Jira Service Management Supported
Microsoft Entra ID Supported
Model Context Protocol (MCP) Supported
Okta Supported
SentinelOne Singularity Supported
TOPdesk Supported
Zendesk Supported
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