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About

In a world where instant and on-demand is the norm, your customers' expectations have never been higher — and companies that deliver fast, easy, and personalized buying experiences are the ones that will win. That's where Drift can help. The Drift platform combines chat, email, video, and automation to remove the friction from business buying. With Drift, you can start conversations with future customers now, on their terms. There are over 50,000 businesses that use Drift today to generate more revenue, shrink sales cycles, and make buying easy. Conversational Marketing connects you to visitors in real-time conversations, so you can surface the right content, answer questions, or qualify and convert buyers into a sales meeting.

About

Many of our clients came to us from other solutions because they underestimated how much work would be involved for their team to keep AI Chat trained and operating without problems. No need to hire and retain teams of data scientists and software engineers to build it. We do all the heavy lifting so your total effort would be limited to sharing information and access to your systems. Understanding what your customers are asking is our specialty. Our AI paired with our team of Data Scientists is 30-50% better than our clients at understanding their own customers’ intents. As customer intents surface, you will want to expand use cases for automation like feeding the bot business rules in order for it to authenticate users, adjust account settings, process returns and exchanges or issue refunds.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Marketers searching for a powerful Conversational Marketing platform

Audience

Companies wanting an AI Chat solution that helps automate customer support requests

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 4.6 / 5
ease 4.6 / 5
features 4.5 / 5
design 4.8 / 5
support 4.6 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Drift
Founded: 2015
United States
www.drift.com

Company Information

InSync.ai
www.insyncai.com

Alternatives

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Alternatives

Freshchat

Freshchat

Freshworks
Heyday AI

Heyday AI

Hootsuite
Qualified

Qualified

Qualified.com

Categories

Categories

Chatbot Features

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Account Based Marketing Features

Analytics
Campaign Personalization
Customer Segmentation
Engagement Monitoring
Lead Nurturing
Lead Scoring
Progress Tracking
Prospecting Tools
Target Account Identification

Lead Capture Features

Business Card / Badge Scanning
Dashboard
Data Extraction
Lead Distribution
Lead Notifications
Lead Nurturing
Lead Qualification
Lead Scoring
Online Forms

Lead Generation Features

Contact Discovery
Contact Import/Export
Lead Capture
Lead Database Integration
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Visitor Identification

Lead Nurturing Features

A/B Testing
Campaign Management
Drip Campaigns
Lead Capture
Lead Notifications
Lead Scoring
Lead Segmentation
Performance Metrics
Personalization
Pipeline Management

Sales Intelligence Features

CRM Integration
Data Cleaning
Data Enrichment
Data Import/Export
Data Mining
Data Verification
Email Integration
Lead Scoring
List Building
Performance Management
Pipeline Management
Predictive Modeling/Analytics
Prospecting Tools
Reporting/Analytics
Sales Forecasting

Integrations

HubSpot CRM
HubSpot Customer Platform
Salesforce
Shopify
Zendesk
Aritic Swarm
Autoklose
CallTrackingMetrics
Census
Dasha
Easyflow
Hightouch
HubSpot Marketing Hub
Indent
Mailshake
Protective.ai
Retently
Vonage Communications APIs (Nexmo)
Xinix
Xplenty

Integrations

HubSpot CRM
HubSpot Customer Platform
Salesforce
Shopify
Zendesk
Aritic Swarm
Autoklose
CallTrackingMetrics
Census
Dasha
Easyflow
Hightouch
HubSpot Marketing Hub
Indent
Mailshake
Protective.ai
Retently
Vonage Communications APIs (Nexmo)
Xinix
Xplenty
Claim Drift and update features and information
Claim Drift and update features and information
Claim InSync.ai and update features and information
Claim InSync.ai and update features and information