Shift Left

Shift Left

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About

Reduce time to upgrade ServiceNow by 50%. DotWalk’s AI powered solutions do the work that humans shouldn't. No other company solves the problem of time-consuming ServiceNow upgrade testing like DotWalk. Founded by ServiceNow leaders and Automated Testing Framework (ATF) experts, DotWalk is on a mission to make complicated upgrades a thing of the past. DotWalk provides the only AI-powered solutions that run natively in ServiceNow to do the work that humans shouldn’t so that you can focus on what matters most to your business. With decades of experience as leaders in the ServiceNow ecosystem, the DotWalk team partners with enterprise organizations to simplify tedious, time-consuming upgrades, reducing cost, and freeing up time to focus on more business-critical initiatives. Companies deploying ServiceNow are adopting automated testing to improve how they test their ServiceNow upgrades and update sets.

About

Shift incident resolution earlier in the support cycle with Shift Left. Enable L1, L2, and field support techs to better view and act on common user and device support issues without leaving the ServiceNow incident form. Significantly increase first-call resolution by removing the need for privileged access to multiple disparate systems, such as Active Directory, Microsoft Configuration Manager, LAPS, MBAM, and more. Instead of escalating issues beyond the support desk, Shift Left gives your help desk team the capability to reset user passwords, unlock accounts, view logged-in devices, and many more actions. Diagnose and resolve significantly more tickets on the first call, without leaving the incident form in ServiceNow. See troubleshooting steps already completed for an incident, saving time on duplicate work.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies in need of an AI-powered testing solution for ServiceNow to solve their problems with upgrades and testing

Audience

Companies looking for a platform to increase first call resolution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

DotWalk
Founded: 2017
United States
dotwalk.io/#products

Company Information

Recast Software
store.servicenow.com/sn_appstore_store.do#!/store/application/465cce152feb00102b88bac62799b621

Alternatives

Alternatives

Categories

Categories

Integrations

ServiceNow
7-Zip
Active Directory
Microsoft Edge

Integrations

ServiceNow
7-Zip
Active Directory
Microsoft Edge
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