Document360 vs. Whale Comparison


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About Document360 is an AI-powered Knowledge base platform designed to streamline knowledge management in organizations. It helps teams create, manage, and publish content effortlessly, ensuring clarity and accessibility for users. Use Cases Knowledge Base for Customers and Teams: Offer a seamless self-service experience with AI search, auto-tagging, and analytics to boost productivity and reduce support queries. IT Documentation (Including API Docs) Simplify technical documentation with markdown support, version control, and API-friendly features like code embedding and AI-driven insights. Standard Operating Procedures (SOPs) Maintain consistent workflows with centralized SOPs, AI content suggestions, and easy updates for team alignment. User Manuals Deliver user-friendly manuals with customization, localization, and AI tools for faster, polished content.	About Whale is the #1 rated SOP Software. Whale centralizes all of your standard operating procedures, policies, and tribal knowledge so you can better onboard, train, and grow your teams. Save your team several hours a week by delivering knowledge in their moment of need with our web application, chrome extension, slack bot, and more. 100+ templates and a powerful editor make it easy to get knowledge out of your experts' heads and into a simple and visually attractive hub. Grow your team more quickly by making the knowledge they need flow automatically with assignments, flows, and suggestions. Expert reviews, knowledge gap insights, and reporting dashboards help you understand what's working and what's not. With the Whale browser extension, you can connect Whale to all of your favorite applications to surface relevant content in your team's tools, websites, and portals. The extension works with every web-based app.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Enterprise, mid size business and startups	Audience Small and Medium-Sized Businesses
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing contact us Free Version Not Supported Free Trial Not Supported	Pricing $0 per month Professional Secure knowledge sharing for super effective teams * All features * Unlimited boards * Unlimited playbooks * Unlimited Cards * Auto-suggest * Google Drive integration * One Drive integration * Browser extension Enterprise Ultimate knowledge control and flexibility that scales Personal success coach Custom integration Fitted to your needs Customer service priority *Onboarding Workshops Free Version Supported Free Trial Not Supported
Reviews/Ratings Overall 4.9 / 5 ease 5.0 / 5 features 4.8 / 5 design 4.8 / 5 support 4.9 / 5 Read all reviews	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros Document 360 is the best tool you can find to refer your knowledge base. Anyone can use this even don't have any technical skills. User friendly and easy to use KMS where you don't actually need a technician. loved the varied amount of tutorial videos which made it very easy to establish an understanding of new opportunities in growing a new company. Alongside this, the customer optimization allowed me to customize my experience, allowing a personalized touch that is not readily available on similar sites. Document360 is very user friendly platform to create an article on knowledgebase. It has various formats, writing styles, layouts and templates to use based on the nature of documents. 1. On-time customer support 2. Easily accessible and it is secure. 3. Good storage capacity 4. We can access any file by searching with a key word. This is the best software which I ever used to build an internal knowledge base where we can upload all QRG'S Quick reference guide. It has massive storage and many customizable templates. All interface are user friendly where we can navigate easily. Cons If there were some more demo videos, it would be more helpful for the end-users to become more familiar with the platform. The only downside is the amount of knowledge on the app which can be overwhelming. There are many choices and menus which sometimes gets confusing, maybe it will get familiar while get into frequent usage of this tool. No major concerns I can say. But it would be great if you can add a feature to upload video contents. Adding many frequently asked questions will help to get a resolution immediately.	Pros & Cons from Real Users Pros The main Pro is by far the way I can search and proactively get knowledge and training in my browser tab, without even leaving my tool where I'm working in. I didn't come across any tool that does that. Cons In our company we already had a lot of training material, It's not starting over, but it takes some time. But the ROI is already higher.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Kovai Founded: 2011 United Kingdom document360.com	Company Information Whale Founded: 2018 Belgium www.usewhale.io
Alternatives Universal Knowledge Knowledge Powered Solutions Ltd	Alternatives Process Street
LogicalDOC	Opus●Guide
Whale	acreom
ProProfs Knowledge Base ProProfs	Method Grid Method Apps Limited
Archbee AiurLabs View All	Theum Theum AG View All
Categories API Documentation Supported Contact Center Knowledge Base Supported Corporate Wiki Supported Customer Self-Service Supported Document Management Supported Help Authoring Tools Supported IT Documentation Supported Knowledge Management Supported Process Documentation Supported Software Documentation Supported	Categories Business Process Management Supported Knowledge Management Supported Onboarding Supported Process Documentation Supported Standard Operating Procedure (SOP) Supported
Knowledge Management Features Artificial Intelligence (AI) Not Supported Cataloging / Categorization Not Supported Collaboration Supported Content Management Supported Decision Tree Supported Discussion Boards Supported Full Text Search Supported Knowledge Base Management Supported Self Service Portal Supported Show More Features Document Management Features Access Controls Supported Archiving & Retention Supported Collaboration Tools Supported Compliance Tracking Supported Document Archiving Supported Document Assembly Supported Document Capture Not Supported Document Conversion Supported Document Delivery Supported Document Indexing Supported Document Retention Supported Electronic Signature Not Supported Email Management Not Supported File Recovery Not Supported File Type Conversion Supported Forms Management Supported Full Text Search Supported Offline Access Supported Optical Character Recognition Supported Print Management Supported Version Control Supported Software Documentation Features Access Roles / User Permissions Supported Automatic Documentation Generation Not Supported Collaboration Tools Supported Docs Web Hosting Not Supported Feedback Capture Supported Markdown Support Supported Multiple Formats Support Supported Multiple Versions Support Supported reStructured Text Support Supported Version Control Supported Webhooks Supported WYSIWIG Editor Not Supported	Knowledge Management Features Artificial Intelligence (AI) Not Supported Cataloging / Categorization Supported Collaboration Supported Content Management Supported Decision Tree Not Supported Discussion Boards Supported Full Text Search Supported Knowledge Base Management Supported Self Service Portal Not Supported Show More Features Business Process Management Features Access Controls / Permissions Supported Alerts / Notifications Supported Business Process Automation Supported Business Rules Management Supported Collaboration Supported Process Change Tracking Supported Process Mapping Not Supported Process Modeling & Design Not Supported Visual Workflow Management Not Supported Onboarding Features Course Management Supported Document Management Supported E-Verify / I-9 Forms Not Supported Electronic Forms Not Supported Electronic Signature Not Supported Employee Handbook Supported Employee Portal Supported File Management Supported Job Description Management Supported Orientation Management Supported Self Service Portal Not Supported Task Management Supported Tax Forms Not Supported Training Management Supported
Integrations Slack Supported Stackreaction Supported ActiveCampaign Not Supported Asana Not Supported Basecamp Not Supported ClickUp Not Supported Constant Contact Lead Gen & CRM Not Supported Crowdin Supported Desktop.com Supported Freshdesk Supported HelpBar Supported HelpHub Supported HubSpot CRM Not Supported Microsoft Teams Supported QuickBooks Online Not Supported Smartsheet Not Supported Trello Not Supported Unleash Supported Zendesk Supported Zoho CRM Not Supported Show More Integrations View All 19 Integrations	Integrations Slack Supported Stackreaction Supported ActiveCampaign Supported Asana Supported Basecamp Supported ClickUp Supported Constant Contact Lead Gen & CRM Supported Crowdin Not Supported Desktop.com Not Supported Freshdesk Not Supported HelpBar Not Supported HelpHub Not Supported HubSpot CRM Supported Microsoft Teams Not Supported QuickBooks Online Supported Smartsheet Supported Trello Supported Unleash Not Supported Zendesk Not Supported Zoho CRM Supported Show More Integrations View All 24 Integrations
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