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About

Document360 is an AI-powered Knowledge base platform designed to streamline knowledge management in organizations. It helps teams create, manage, and publish content effortlessly, ensuring clarity and accessibility for users. Use Cases Knowledge Base for Customers and Teams: Offer a seamless self-service experience with AI search, auto-tagging, and analytics to boost productivity and reduce support queries. IT Documentation (Including API Docs) Simplify technical documentation with markdown support, version control, and API-friendly features like code embedding and AI-driven insights. Standard Operating Procedures (SOPs) Maintain consistent workflows with centralized SOPs, AI content suggestions, and easy updates for team alignment. User Manuals Deliver user-friendly manuals with customization, localization, and AI tools for faster, polished content.

About

LogicalDOC helps organizations around the world gain complete control over document management. Focusing on business process automation and fast content retrieval, this premier document management system (DMS) allows teams to create, collaborate, and manage large volumes of documents and stores valuable company data in a centralized repository. System features include a drag-and-drop document upload, forms management, optical character recognition (OCR), duplicate detection, barcode recognition, event logging, document archiving, integrated document workflow, and so much more. Schedule a free, no obligation, one-on-one demo today.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Enterprise, mid size business and startups

Audience

LogicalDOC serves a variety of industries and organizations, from small businesses to Enterprise B2B companies globally. The LogicalDOC platform is devoted to ease of use and efficient retrieval of information, and is particularly suitable for knowledge workers who have to process a large amount of documents every day.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

contact us
Free Version
Free Trial

Pricing

The price depends on the type of license and the number of users.
Free Version
Free Trial

Reviews/Ratings

Overall 4.9 / 5
ease 5.0 / 5
features 4.8 / 5
design 4.8 / 5
support 4.9 / 5

Reviews/Ratings

Overall 4.8 / 5
ease 4.7 / 5
features 4.7 / 5
design 4.6 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • Document 360 is the best tool you can find to refer your knowledge base. Anyone can use this even don't have any technical skills.
  • User friendly and easy to use KMS where you don't actually need a technician. loved the varied amount of tutorial videos which made it very easy to establish an understanding of new opportunities in growing a new company. Alongside this, the customer optimization allowed me to customize my experience, allowing a personalized touch that is not readily available on similar sites.
  • Document360 is very user friendly platform to create an article on knowledgebase. It has various formats, writing styles, layouts and templates to use based on the nature of documents.
  • 1. On-time customer support 2. Easily accessible and it is secure. 3. Good storage capacity 4. We can access any file by searching with a key word.
  • This is the best software which I ever used to build an internal knowledge base where we can upload all QRG'S Quick reference guide. It has massive storage and many customizable templates. All interface are user friendly where we can navigate easily.

Cons

  • If there were some more demo videos, it would be more helpful for the end-users to become more familiar with the platform.
  • The only downside is the amount of knowledge on the app which can be overwhelming.
  • There are many choices and menus which sometimes gets confusing, maybe it will get familiar while get into frequent usage of this tool.
  • No major concerns I can say. But it would be great if you can add a feature to upload video contents.
  • Adding many frequently asked questions will help to get a resolution immediately.

Pros from Real Users

Pros

  • We've been using LogicalDOC services for like 5 months now and their quality of services are the same as it was before. The responsiveness and unhinged services they provided are what motivated us to stick with LogicalDOC.
  • Their improved Ui and multi language support are the things that needed to be worked on and they have done that. i really appreciate it.
  • LogicalDOC has this feature called 'authority' for admins. Like if you are working in the team and you want to share the confidential data to just selected members, The admin can assign then read or write authority. So no one outside the circle can even peek at the document making sure that your data is in right hands.
  • Adaptability is one thing That is required for any business to run in modern field and LogicalDOC adapted. Prior to update, their customer support was only for Italians or those who know Italian. But as of now, they started offering Multilingual support and that helped us a lot. Their customer support has gotten great and they respond to your queries ASAP.
  • So far, LogicalDOC has been a good partner for handling private data with doable security. Only the administration has the authority to let selected people from the team to access the documents and manage them.
  • They have API integration option too so you can just integrate their system's API in yours to keep the flow of data from a single site. You can handle your files on your screen without actually visiting their site. That's kinda cool. They also provide multi language support.
  • Although there are quite a number of companies that will provide you cheap services but Logical DOC is always our team's top priority. because they do not offer packages but trust. You can be sure that your data is protected no matter the confidentiality. Either it a super top secret or just casual business or project data, LogicalDOC handles everything with utmost Security. Only the administration has the access to let other access it. Else, no one can peek on it. And their customer support has also improved a lot recently so you won't have to worry about asking for their help directly.
  • Their version control system is really impressive. like if the system goes through a maintenance, you can feel assured that your data is not going to go down or exposed to any invulnerability.
  • The availability of APIs integration for continuous and scalable data flow management and enhanced security features are a good go. They also offer a huge storage for your work to be stored without much of a hassle of categorizing and storing only top level data. As a Tech guy, I love that feature
  • The security mechanism is very sensitive that is the best value to money here. And the reason I would recommend other companies to use their services.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Kovai
Founded: 2011
United Kingdom
document360.com

Company Information

LogicalDOC
Founded: 2006
Italy
www.logicaldoc.com

Alternatives

Alternatives

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ViewCenter

ViewCenter

ICM Document Solutions
Gavel

Gavel

Gavel.io
Archbee

Archbee

AiurLabs
Interfacing Integrated Management System (IMS)

Interfacing Integrated Management System (IMS)

Interfacing Technologies Corporation

Categories

Categories

Document Management Features

Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Software Documentation Features

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
reStructured Text Support
Version Control
Webhooks
WYSIWIG Editor

Document Management Features

Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control

Collaboration Features

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Content Collaboration Features

Client Portal
Cloud Storage
Digital Asset Management
Document Creation / Editing
Document Management
Electronic Signature
Feedback Management
File Sharing
Messaging / Discussion
Real-Time / Interactive Editing
Roles / Permissions
Search
Version Control
Video / Image Editing
Workflow / Approval Process

Content Management Features

Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management

Document Control Features

Archiving & Retention
Automated Routing
Change Management
Compliance Management
Electronic Signature
Escalation Management
Periodic Review
Version Control

Document Version Control Features

Access Controls/Permissions
Approval Process Control
Archiving & Retention
Audit Trail
Commenting / Notes
Document Check-in / Check-out
For Engineering Documents
Revision History
Version Comparison
Version Rollback

File Sharing Features

Audit Trail
Chat / Messaging
Collaboration
Document Management
Drag & Drop
Electronic Signature
Encryption
File Synchronization
Search
User Management
Version Control
Workflow Management

File Sync Features

Audit Trail
Backup and Recovery
Conflict Detection
Real Time Synchronization
Remote Synchronization
Synchronization Scheduling
Two-Way Synchronization

Integrations

Crowdin
Desktop.com
Docker
Freshdesk
Google Analytics
Google Drive
Intercom
JumpCloud
Microsoft 365
Microsoft Azure
Microsoft Excel
Microsoft Outlook
Microsoft Teams
Microsoft Word
Motileo
Nango
Olark
Stackreaction
Supademo
WebDrive

Integrations

Crowdin
Desktop.com
Docker
Freshdesk
Google Analytics
Google Drive
Intercom
JumpCloud
Microsoft 365
Microsoft Azure
Microsoft Excel
Microsoft Outlook
Microsoft Teams
Microsoft Word
Motileo
Nango
Olark
Stackreaction
Supademo
WebDrive
Claim Document360 and update features and information
Claim Document360 and update features and information