Key2Act

Key2Act

KEY2ACT
Dispatch Direct Key2Act

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Dispatch Direct:

About

Dispatch Direct provides the tools your company needs to fully and efficiently manage your Field Service operations, including scheduling, planned maintenance contracts, customer equipment, proposals, invoicing and more. The high degree of configuration options and availability of further customization allows for a system tailored to your organizations unique needs and requirements. Operational Information can be easily shared across your organization. Customized data grids and reports allow for quick and easy analysis of your companies operations.
Key2Act:

About

Our Signature solutions deliver visibility into the real-time information that field service and construction businesses need to drive better decision-making and ensure profitable operations. Signature helps organizations effectively manage service work, control costs and increase sales. MobileTech arms your technicians with proven technology, enabling them to operate efficiently and deliver a high level of customer service. They can manage service calls and job appointments with easy access to the right information the first time. Managing work assignments just got easier with Schedule. With this single solution, dispatchers and resource coordinators can easily view, set up and organize appointments and work assignments. Schedule reduces repetitive tasks, cuts down on time spent creating and managing data, and delivers improved communication capabilities for a superior customer experience.
Dispatch Direct:

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Key2Act:

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Dispatch Direct:

Audience

Organizations searching for an advanced Service Dispatch solution
Key2Act:

Audience

Field service and construction
Dispatch Direct:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Key2Act:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Dispatch Direct:

API

Offers API Not Supported
Key2Act:

API

Offers API Not Supported
Dispatch Direct:

Screenshots and Videos

Key2Act:

Screenshots and Videos

Dispatch Direct:

Pricing

$4,995 one-time payment
Free Version Not Supported
Free Trial Not Supported
Key2Act:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
Dispatch Direct:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Key2Act:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Dispatch Direct:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
Key2Act:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Dispatch Direct:

Company Information

Dispatch Direct
Founded: 1998
United States
www.dispatchdirect.com
Key2Act:

Company Information

KEY2ACT
Founded: 1995
United States
www.key2act.com
Dispatch Direct:

Alternatives

Key2Act:

Alternatives

BigChange

BigChange

4.4 out of 5 stars
Dispatch Direct:
Smart Service

Smart Service

My Service Depot
Key2Act:
Dispatch Direct:
Key2Act:
Dispatch Direct:
Key2Act:
Dispatch Direct:
Key2Act:
Dispatch Direct:

Categories

Key2Act:

Categories

HVAC Supported
Scheduling Supported
Service Dispatch Supported
Dispatch Direct:

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Not Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Not Supported
Inventory Management Supported
Mobile Access Not Supported
Payment Collection in the Field Supported
Quotes / Estimates Not Supported
Routing Not Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

HVAC Features

Billing & Invoicing Not Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Maintenance Scheduling Supported
Mobile Access Not Supported
Quotes / Estimates Supported
Routing Not Supported
Scheduling Supported
Service History Tracking Not Supported
Technician Management Not Supported
Work Order Management Not Supported

Service Dispatch Features

Billing & Invoicing Supported
Call Center Management Supported
Contract Management Not Supported
Customer Database Supported
Inventory Control Supported
Job Management Supported
Job Tracking Supported
Mobile Access Not Supported
Routing Not Supported
Scheduling Supported
Self Service Portal Not Supported
Service History Tracking Supported
Technician Management Not Supported
Work Order Management Supported
Key2Act:

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Not Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Not Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Not Supported
Routing Not Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

HVAC Features

Billing & Invoicing Not Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Maintenance Scheduling Supported
Mobile Access Supported
Quotes / Estimates Supported
Routing Not Supported
Scheduling Supported
Service History Tracking Not Supported
Technician Management Not Supported
Work Order Management Not Supported

Service Dispatch Features

Billing & Invoicing Supported
Call Center Management Supported
Contract Management Supported
Customer Database Supported
Inventory Control Supported
Job Management Supported
Job Tracking Supported
Mobile Access Supported
Routing Not Supported
Scheduling Supported
Self Service Portal Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Building Maintenance Features

Asset Tracking Not Supported
Commercial Properties Supported
Customer Database Supported
Dispatch Management Supported
Inventory Management Not Supported
Job Costing Supported
Job Management Supported
Maintenance Scheduling Supported
Residential Properties Not Supported
Routing Supported
Scheduling Supported
Work Order Management Supported

Facility Management Features

Asset Management Supported
Commercial Properties Supported
Equipment Management Supported
Facility Scheduling Not Supported
Incident Management Not Supported
Inspection Management Not Supported
Inventory Control Not Supported
Maintenance Tracking Supported
Preventive Maintenance Supported
Residential Properties Not Supported
Room Scheduling Not Supported
Schools Not Supported
Space Planning Not Supported
Vendor Management Not Supported
Visitor Management Not Supported
Work Order Management Supported

Scheduling Features

Alerts/Notifications Supported
Appointment Scheduling Supported
Automated Scheduling Supported
Calendar Management Supported
Class Scheduling Not Supported
Employee Scheduling Supported
Facility Scheduling Not Supported
Group Scheduling Not Supported
Interview Scheduling Not Supported
Meeting Room Booking Not Supported
Multi-Location Supported
Online Scheduling Not Supported
Payment Processing Supported
Real-time Scheduling Supported
Reservations Not Supported
Resource Scheduling Supported
Room Booking Management Supported
Dispatch Direct:

Integrations

DocLink Not Supported
DynamicPoint Portals Not Supported
EasyAP365 Not Supported
EasyEXP365 Not Supported
Quadra Not Supported
Key2Act:

Integrations

DocLink Supported
DynamicPoint Portals Supported
EasyAP365 Supported
EasyEXP365 Supported
Quadra Supported
Dispatch Direct:
Claim Dispatch Direct and update features and information
Claim Dispatch Direct and update features and information
Key2Act:
Claim Key2Act and update features and information
Claim Key2Act and update features and information