flowres

flowres

flowres.io
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About

Discuss.io is a smart video platform that helps global brands and agencies plan, execute and share qualitative research conversations at scale. We help enterprise market researchers, UX researchers, product managers, sales professionals, brand managers and CX departments ramp consumer conversations and streamline the workflow. Built by market researchers, key features include live video interviews, mobile screen share, interactive whiteboards, built-in auto translation (100+ languages), powerful tagging and the Respondent Management Hub. Easily create clips of important moments and build a highlight reel that tells a story, without pouring through hours of video. In addition to a world-class technology platform, we can provide a range of market research services such as moderation, human translation, recruiting and program management through our marketplace.

About

From participant recruitment and fieldwork, to analysis and slide creation – all available on a single platform. Our virtual backroom integrates seamlessly with Zoom, Microsoft Teams and Google Meet, so researchers can work with familiar tools while managing the entire project in a single, connected workspace.​​ 1. Recruit on-demand & Incentivize 2. Leverage popular scheduling tools 3. Work with video conferencing tools Zoom, Teams, Meet 4. Eureka moments 5. Note taking and key takeaways 6. Interpretation audio stream 7. Generate accurate transcripts in 19+ languages 8. Custom vocabulary 9. Transcription editor 10. Add on Human transcription 11. Traceable with citations 12. Context rich Chat (Q&A) & Grid 13. One click automated analysis 14. Multi pass analysis with mention counts 15. Oneclick bookmarking 16. PowerPoint add-in 17. Visualisation 18. Template fidelity 19. Clips and reels

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Enterprise Brands & Agencies

Audience

Market researchers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

Flexible
Free Version
Free Trial

Pricing

$30/Credit
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 4.5 / 5
features 4.8 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.5 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Responsive; listened to our goals and helped us develop a strategy to meet them; recruited exactly the people we wanted and had a Plan B in place in case some didn't show; recordings and transcripts that enabled us to pinpoint the conversations and quotes we needed for our report. Overall very satisfied and would recommend to others -- as others did with us!
  • As a ‘solo-preneur’ moderator, I rely on my facilities and tech partners to make things efficient and easy to use for me as well as my observers and recruiters. I’ve completed a dozen or so projects at this point and really appreciate how Discuss.io listens to us and what we need and keeps improving on the experience. One of my favorite parts in the ability to have a customized video tech question, tech check and confirmation email scripts to fit each project and align with my recruiters. The ability to quickly find key topics with the videos makes report writing less time consuming.
  • -Great tech support to get participants logged on. -Easy to invite participants, moderators, observers. -Seamless sharing of stimuli, whiteboards etc. -Timely turnaround on getting video recordings.
  • I have used discuss.io numerous times and it has gotten better and better. The Tech support is outstanding and key to the success. Everyone is so friendly, on-time, proactive and capable. The platform is user friendly. And, most importantly, there is zero delay (unlike Zoom or Teams).

Cons

  • Occasionally some of the participants had connectivity issues; Discuss.io should ensure that all browsers can function on their platform.
  • Just like all machine transcripts, there’s a lot of errors - especially on technical data for a category. I wish there was a way (and maybe there is) to correct the transcripts and have the algorithm ‘learn’ category lingo.
  • -Machine transcriptions aren't very good.
  • There are more bells and whistles that could be added or improved upon like an easel in-real time feature, simplicity of participant writing on the documents (they struggle), more efficient way to download saved screen shots.

Pros & Cons from Real Users

Pros

  • flowres.io makes it very easy to manage online interviews and sessions in one place. All meeting links are available from a single platform. The moderator does not need to sign in to conduct a session. A major advantage is the automatic transcription generated after a successful session.
  • Private observer room Great technical support Clip important moments during the interview Small but alert to new messages is very helpful
  • Easy to use with Zoom/Teams Very useful virtual backroom for observers and clients Good support for transcripts, summaries, and analysis Traceability to verbatim quotes is helpful Saves time without taking the researcher out of the process
  • Connects with Zoom Backroom and backroom chat No-signin moderator link 24/5 client support Automated transcripts

Cons

  • The platform can take some time to get familiar with when using the more advanced features.
  • It was overwhelming the first time, with too many controls, but I eventually got used to it.
  • Some advanced workflows may still need a little onboarding Best results from AI analysis come when transcripts and project structure are clean
  • Automated transcripts are good for English and in-language, however for language to English like Arabic to English, platform still has a long way to go.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Discuss.io
Founded: 2012
United States
discuss.io

Company Information

flowres.io
United States
flowres.io

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Categories

Categories

Market Research Features

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback Features

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Qualitative Data Analysis Features

Annotations
Collaboration
Data Visualization
Media Analytics
Mixed Methods Research
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
User Research Analysis

Video Interviewing Features

Archiving
Candidate Portal
Feedback Management
Invitations
One-on-One Interviews
Panel Interviews
Practice Sessions
Question Bank
Recording
Scoring
Virtual / Pre-Recorded Interviews

Integrations

Desktop.com
Google Meet
Microsoft Teams
Respondent
Zoom

Integrations

Desktop.com
Google Meet
Microsoft Teams
Respondent
Zoom
Claim Discuss.io and update features and information
Claim Discuss.io and update features and information
Claim flowres and update features and information
Claim flowres and update features and information