Discuss.io

Discuss.io

5.0 out of 5 stars
Discuss.io Forsta

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Discuss.io:

About

Discuss.io is a smart video platform that helps global brands and agencies plan, execute and share qualitative research conversations at scale. We help enterprise market researchers, UX researchers, product managers, sales professionals, brand managers and CX departments ramp consumer conversations and streamline the workflow. Built by market researchers, key features include live video interviews, mobile screen share, interactive whiteboards, built-in auto translation (100+ languages), powerful tagging and the Respondent Management Hub. Easily create clips of important moments and build a highlight reel that tells a story, without pouring through hours of video. In addition to a world-class technology platform, we can provide a range of market research services such as moderation, human translation, recruiting and program management through our marketplace.
Forsta:

About

The most powerful, flexible, connected, and most reliable experience & research tech platform. Forsta transcends methodological and data silos. All human experience is here. If it’s insightful, it’s measurable. Use customizable surveys to seek insight from any audience, from small teams to global communities. Take the data you need from any touchpoint or channel. Forsta comes packed with the tools to bring you better data and deeper insights. So you can push your business forward. If it’s insightful, it’s measurable. Use customizable surveys or moderated online conversations to seek insight from any audience – from small teams to global communities. Take the data you need from any touchpoint or channel. Bring all your data onto a single platform. So you can see the stories behind the statistics. Use advanced analytics tools to search, sort and filter in whatever way gets you to the answers you need.
Discuss.io:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Forsta:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Discuss.io:

Audience

Enterprise Brands & Agencies
Forsta:

Audience

Companies interested in a powerful, flexible, connected, and reliable experience & research tech platform
Discuss.io:

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported
Forsta:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Discuss.io:

API

Offers API Not Supported
Forsta:

API

Offers API Not Supported
Discuss.io:

Screenshots and Videos

Forsta:

Screenshots and Videos

Discuss.io:

Pricing

Flexible
Free Version Not Supported
Free Trial Not Supported
Forsta:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
Discuss.io:

Reviews/Ratings

Overall 5.0 / 5
ease 4.5 / 5
features 4.8 / 5
design 5.0 / 5
support 5.0 / 5
Forsta:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Discuss.io:

Pros & Cons from Real Users

Pros

  • Responsive; listened to our goals and helped us develop a strategy to meet them; recruited exactly the people we wanted and had a Plan B in place in case some didn't show; recordings and transcripts that enabled us to pinpoint the conversations and quotes we needed for our report. Overall very satisfied and would recommend to others -- as others did with us!
  • As a ‘solo-preneur’ moderator, I rely on my facilities and tech partners to make things efficient and easy to use for me as well as my observers and recruiters. I’ve completed a dozen or so projects at this point and really appreciate how Discuss.io listens to us and what we need and keeps improving on the experience. One of my favorite parts in the ability to have a customized video tech question, tech check and confirmation email scripts to fit each project and align with my recruiters. The ability to quickly find key topics with the videos makes report writing less time consuming.
  • -Great tech support to get participants logged on. -Easy to invite participants, moderators, observers. -Seamless sharing of stimuli, whiteboards etc. -Timely turnaround on getting video recordings.
  • I have used discuss.io numerous times and it has gotten better and better. The Tech support is outstanding and key to the success. Everyone is so friendly, on-time, proactive and capable. The platform is user friendly. And, most importantly, there is zero delay (unlike Zoom or Teams).

Cons

  • Occasionally some of the participants had connectivity issues; Discuss.io should ensure that all browsers can function on their platform.
  • Just like all machine transcripts, there’s a lot of errors - especially on technical data for a category. I wish there was a way (and maybe there is) to correct the transcripts and have the algorithm ‘learn’ category lingo.
  • -Machine transcriptions aren't very good.
  • There are more bells and whistles that could be added or improved upon like an easel in-real time feature, simplicity of participant writing on the documents (they struggle), more efficient way to download saved screen shots.
Discuss.io:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
Forsta:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Discuss.io:

Company Information

Discuss.io
Founded: 2012
United States
discuss.io
Forsta:

Company Information

Forsta
Founded: 2016
United States
www.forsta.com
Discuss.io:

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Discuss.io:

Categories

Forsta:

Categories

Discuss.io:

Market Research Features

Benchmarking Not Supported
Compensation Management Supported
Data Management Supported
Email / Online Not Supported
Face-to-Face Not Supported
Panel Management Supported
Paper-Based Not Supported
Phone-Based Supported
Sample Management Supported
Statistical Analysis Not Supported
Survey Management Not Supported

Customer Experience Features

Action Management Not Supported
Analytics Not Supported
Customer Segmentation Not Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Supported
Survey Management Not Supported
Text Analysis Supported
Trend Analysis Supported

Customer Feedback Features

Alerts / Notifications Not Supported
Behavior Analytics Not Supported
Bug Reports Not Supported
Community Feedback Tools Not Supported
Live Chat Not Supported
Negative Feedback Management Not Supported
Net Promoter Score (NPS) Not Supported
Screenshot / Screen Capture Supported
Surveys Supported
User Testing Tools Supported
Video Feedback Supported
Visual Feedback Tools Supported
Voice of the Customer (VoC) Supported
Website Feedback Supported

Qualitative Data Analysis Features

Annotations Not Supported
Collaboration Not Supported
Data Visualization Not Supported
Media Analytics Not Supported
Mixed Methods Research Not Supported
Multi-Language Supported
Qualitative Comparative Analysis Supported
Quantitative Content Analysis Supported
Sentiment Analysis Supported
Statistical Analysis Not Supported
Text Analytics Supported
User Research Analysis Supported

Video Interviewing Features

Archiving Supported
Candidate Portal Supported
Feedback Management Supported
Invitations Supported
One-on-One Interviews Supported
Panel Interviews Supported
Practice Sessions Supported
Question Bank Supported
Recording Supported
Scoring Supported
Virtual / Pre-Recorded Interviews Supported
Forsta:

Data Visualization Features

Analytics Supported
Content Management Supported
Dashboard Creation Supported
Filtered Views Supported
OLAP Supported
Relational Display Supported
Simulation Models Not Supported
Visual Discovery Supported
Discuss.io:

Integrations

AccessOwl Not Supported
Adobe Experience Platform Not Supported
Brandwatch Not Supported
Contentsquare Not Supported
Desktop.com Supported
Microsoft Dynamics 365 Not Supported
Potloc Not Supported
Python Not Supported
Salesforce Not Supported
Survey QA Not Supported
Tableau Not Supported
Xoxoday Not Supported
Zendesk Not Supported
Forsta:

Integrations

AccessOwl Supported
Adobe Experience Platform Supported
Brandwatch Supported
Contentsquare Supported
Desktop.com Not Supported
Microsoft Dynamics 365 Supported
Potloc Supported
Python Supported
Salesforce Supported
Survey QA Supported
Tableau Supported
Xoxoday Supported
Zendesk Supported
Discuss.io:
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Claim Discuss.io and update features and information
Forsta:
Claim Forsta and update features and information
Claim Forsta and update features and information