DiamondCounter vs. RepairShopr Comparison


DiamondCounter Incom Technical Solutions	RepairShopr	+	+
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About DiamondCounter is loaded with many features. From point-of-sale, inventory control, repair tracking, financial & sales reporting and much much more. The largest data-sizes of some of our clients range up to 80,000 customers and 65,000 jewelry pieces. Do you fit somewhere in between this? Do you want to control your inventory better or track repairs? Do you need helpful sales numbers to better your business or even want to put your store online without having to worry about it? Do you want to do some proper customer tracking and know your clients? Do you want to make your life easier when you are counting your stock every year? DiamondCounter retail jewelry store management software consolidates all day-to-day functions of your store with all people interacting with your store. From complete point-of-sale and effective customer retention and marketing to detailed financial management reporting, the store will run in a secure, efficient, and simple to use manner.	About All-in-one software for repair shops and more. Part-time business? Full-Service Shop? Computer Repair Shop? Multiple Locations? We Have You Covered! Increase Shop Efficiency with RepairShopr’s Workflow. Build Customer Relationships with Integrated Communication Tools. Create Repeat Business and Attract New Customers with Leads and Marketing Tools. Not just a simple CRM but a powerful integrated marketing platform. Our free trial lets you test things out to make sure RepairShopr is the right fit. Quickbooks, Xero, Slack, eTech Parts, PayPal, Google Calendar, Cloud Print, RepairTech, plus much more. CRM, ticketing, invoicing, billing, automated marketing, 3-way email, POS System, inventory, scheduling. Mobile phone repair, inventory management, automated ordering, refurbs, accessories POS, time clock. Bike, Jewelry, Watch, Scuba, Auto, Camera, Small Engine, Drone, Shoe Repair, IT Pros / MSP You name it, it’s covered!
Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Not Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Companies seeking a point-of-sale, inventory control, and repair tracking solution	Audience Repair shops in need of a powerful Field Service Management solution
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing $59.99 per month $49.99 per month if billed annually Free Version Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 1.5 / 5 ease 2.2 / 5 features 2.5 / 5 design 1.5 / 5 support 1.5 / 5 Read all reviews
	Pros & Cons from Real Users Pros Invoicing, CRM and ticketing, marketing, inventory, auto reply features if everything actually works. Decent price, if it worked. Cloud base and mobile app were nice for off site work. Customize invoices, but NEED software writing background to understand. The product has a decent set of features for a fair price and is good for a bootstrapping repair shop and/or fledgling MSP business. Most information I need in one place. Not too terribly expensive. Generally works when I log in. It's in English. Cons Absolutely horrible customer service and Technical support. Took over 150 days to solve an email problem and unfortunately had to move on to a different provider. Unbelievably disappointing as I've been with them since the beginning. After they resolve the problem they completely close my account to where I could not access any of my account history. Quickbooks integration suffered. Inventory added and subtracted on its own and is an export import to do physical count. Unit sales, if serialized it is inventory. Most of the features are half baked. The worst support is support/management has an arrogance in their dealings that makes it seem like they are above reproach. You'd think all of their features are flawless when they clearly aren't--.read their own forums, and anything that goes wrong it your fault. They recently raised their prices, fair enough, but they used the old trope it would help improve things. Since the price increase, many basic, necessities, such as credit card processing have broken with no good explanation. Quickbooks integration is a joke, was so bad after trying for years, we gave up and no longer integrate it. Printing is remarkably difficult. Might be fine if you just print on one printer but we have a label printer and invoice printer and there are constant problems. They love to change the way things work which is a lot of fun to try and figure out where you have a customer standing right in front of you. Support is.....passable but slow. Disabling emails to techs doesn't work, it still sends garbage out. Finally had to just create a filter on my server that trashes anything coming from RepairShopr. The email isn't just me, two other techs here had the same issues. Sometimes when you tell it to NOT notify a customer of a schedule, it does it anyway so we field calls from customers wondering why there is something scheduled when there really isn't. Their mobile app is just about worthless and using their mobile website version is ok on a tablet but horrible on a small phone.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Incom Technical Solutions Founded: 2002 Canada www.incom.ca	Company Information RepairShopr Founded: 2010 United States www.repairshopr.com
Alternatives WJewel Ishal Inc.	Alternatives Reshyne
The Jewel Software	Fixably
Diamond Relations CRM	BytePhase BytePhase Technologies Pvt Ltd
PIRO Fusion MindSpark	RepairDesk
Jewelianna Accadia Software Technologies 2005 Ltd View All	Orderry View All
Categories Jewelry Store Management Supported	Categories CRM Supported Field Service Management Supported Help Desk Supported HVAC Supported Jewelry Store Management Supported Plumbing Supported Point of Sale Supported Repair Shop Supported Tradesman Job Management Supported
Jewelry Store Management Features Appraisal Management Supported Commission Management Not Supported Consignments Not Supported Customer Purchase History Supported Jewelry Design Not Supported Marketing Management Supported Multi-Store Management Supported Pricing Management Supported Repair Tracking Supported Supplier Management Supported Wholesaler Management Not Supported	Jewelry Store Management Features Appraisal Management Supported Commission Management Supported Consignments Not Supported Customer Purchase History Supported Jewelry Design Not Supported Marketing Management Supported Multi-Store Management Supported Pricing Management Supported Repair Tracking Supported Supplier Management Supported Wholesaler Management Supported Show More Features CRM Features Calendar/Reminder System Supported Call Logging Not Supported Document Storage Supported Email Marketing Supported Internal Chat Integration Supported Lead Scoring Not Supported Marketing Automation Integration Supported Mobile Access Supported Quotes / Proposals Supported Segmentation Supported Social Media Integration Supported Task Management Supported Territory Management Not Supported Field Service Management Features Billing & Invoicing Supported Contact Database Supported Contract Management Supported Customer Database Supported Dispatch Management Supported Electronic Signature Supported Inventory Management Supported Mobile Access Supported Payment Collection in the Field Supported Quotes / Estimates Supported Routing Not Supported Scheduling Supported Service History Tracking Supported Time Clock Supported Work Order Management Supported HVAC Features Billing & Invoicing Supported Customer Database Supported Dispatch Management Not Supported Inventory Control Supported Job Management Supported Maintenance Scheduling Supported Mobile Access Supported Quotes / Estimates Supported Routing Not Supported Scheduling Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Not Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported Plumbing Features Billing & Invoicing Supported Customer Database Supported Dispatch Management Not Supported Inventory Control Supported Job Management Supported Mobile Access Supported Quotes / Estimates Supported Routing Not Supported Scheduling Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Point of Sale Features Barcode Scanning Supported Commission Management Supported Cryptocurrency Support Not Supported Customer Account Profiles Supported Discount Management Supported eCommerce Integration Supported Electronic Signature Supported Gift Card Management Not Supported Loyalty Program Not Supported Multi-Location Supported Restaurant POS Not Supported Retail POS Supported Returns Management Supported Repair Shop Features Barcode Support Supported Billing & Invoicing Supported CRM Supported Intake Forms Supported Inventory Management Supported Parts Inventory Management Supported Point of Sale (POS) Supported Repair Tracking Supported Work Order Management Not Supported
Integrations Axis LMS Not Supported Domotz Not Supported HappySat Not Supported IT Portal Not Supported Integrately Not Supported KonnectzIT Not Supported NinjaOne Not Supported Quickwork Not Supported ScalePad Lifecycle Manager Not Supported Square Appointments Not Supported Square POS Not Supported Square Payments Not Supported Square for Retail Not Supported Stackreaction Not Supported TechSuite Not Supported Warranty Wizard Not Supported Workbooks Web Insights Not Supported Wufoo Not Supported Zapier Not Supported vCIO Hero Not Supported Show More Integrations	Integrations Axis LMS Supported Domotz Supported HappySat Supported IT Portal Supported Integrately Supported KonnectzIT Supported NinjaOne Supported Quickwork Supported ScalePad Lifecycle Manager Supported Square Appointments Supported Square POS Supported Square Payments Supported Square for Retail Supported Stackreaction Supported TechSuite Supported Warranty Wizard Supported Workbooks Web Insights Supported Wufoo Supported Zapier Supported vCIO Hero Supported Show More Integrations View All 23 Integrations
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