Dialpad SupportDialpad
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About
Dialpad Support is a next-generation Agentic AI contact center platform. An AI-native platform that reasons, resolves, and delivers quality CX at scale. AI agents autonomously handle routine inquiries while freeing human agents to focus on complex, high-value interactions. Built-in connected intelligence analyzes voice and digital sentiment in real time, while live coaching, AI-driven scorecards, and operational visibility help managers optimize performance and workflows. Dialpad's Guardian layer ensures secure, governed AI deployment across the full agentic lifecycle. Seamless integrations with Salesforce, Zendesk, Microsoft Teams, Google Workspace, HubSpot, and more unify interaction history and customer data in one platform. Dual-cloud architecture delivers enterprise-grade resilience with a 100% uptime SLA.
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About
Voyc enables regulated firms to check 100% of contact centre interactions with our speech analytics AI software, helping to improve operational efficiencies, catch complaints, identify vulnerable customers, and deliver an exceptional customer experience. Voyc enables you to scale your quality assurance efforts without extra costs and resources, helping to monitor 100% of calls, prevent multiple call-backs, reduce the number of formal complaints, and ultimately improve customer satisfaction. By optimising the quality assurance process with fewer people, you create operational capacity to coach agents, collaborate more effectively, prioritise vulnerable customers, and stay focused on delivering unbiased assessments. We know managing risks at regulated firms is an everyday battle. By monitoring and analysing 100% of contact centre interactions, Voyc optimises the process of risk management to ensure fair customer outcomes while protecting your reputation.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Customer support managers and enterprise teams searching for a tool to automate routine interactions, coach agents in real time, and gain actionable insights across channels
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Audience
Companies requiring a speech analytics AI software that helps to improve operational efficiencies
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$15/user/month
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationDialpad
Founded: 2011
United States
www.dialpad.com/ai-contact-center/
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Company InformationVoyc
Founded: 2018
Netherlands
www.voyc.ai/
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Alternatives |
Alternatives |
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Categories |
Categories |
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Conversation Intelligence Features
Account Health Alerts
AI Insights
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Auto Dialer Features
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Call Center Features
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Tracking Features
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
CRM
IVR / Voice Recognition
Keyword Tracking
Chatbot Features
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Workforce Optimization (WFO) Features
eLearning
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
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Integrations
ADP Workforce Now
Abstrakt
Bullhorn
CEIPAL
CRM-Hub
Clio
Convin
DataGrail
Gmail
Integrately
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Integrations
ADP Workforce Now
Abstrakt
Bullhorn
CEIPAL
CRM-Hub
Clio
Convin
DataGrail
Gmail
Integrately
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