Document360

Document360

Kovai
4.9 out of 5 stars
Dedox Document360

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Dedox:

About

Dedox turns your existing documents into a searchable, branded help centre in minutes. Upload manuals, PDFs, docs, slides, spreadsheets and more, and Dedox drafts organised help articles you can review, edit and publish on your own domain. Includes AI search, analytics, team workflows, an API and an MCP server so AI assistants can read your help content. Data hosted in the EU. Free plan available.
Document360:

About

Document360 is an AI-powered Knowledge base platform designed to streamline knowledge management in organizations. It helps teams create, manage, and publish content effortlessly, ensuring clarity and accessibility for users. Use Cases Knowledge Base for Customers and Teams: Offer a seamless self-service experience with AI search, auto-tagging, and analytics to boost productivity and reduce support queries. IT Documentation (Including API Docs) Simplify technical documentation with markdown support, version control, and API-friendly features like code embedding and AI-driven insights. Standard Operating Procedures (SOPs) Maintain consistent workflows with centralized SOPs, AI content suggestions, and easy updates for team alignment. User Manuals Deliver user-friendly manuals with customization, localization, and AI tools for faster, polished content.
Dedox:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Document360:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported
Dedox:

Audience

Software companies, SaaS teams and support teams
Document360:

Audience

Enterprise, mid size business and startups
Dedox:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
Document360:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Dedox:

API

Offers API Supported
Document360:

API

Offers API Supported
Dedox:

Screenshots and Videos

Document360:

Screenshots and Videos

Dedox:

Pricing

£29/month
Free: £0 (1 help centre, 10 articles, 3 AI runs a month, no card). Starter: £29/month or £290/year. Team: £59/month or £590/year. Professional: £99/month or £990/year. Enterprise: from £399/month. 14-day free trial on monthly plans.
Free Version Supported
Free Trial Supported
Document360:

Pricing

contact us
Free Version Not Supported
Free Trial Not Supported
Dedox:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Document360:

Reviews/Ratings

Overall 4.9 / 5
ease 5.0 / 5
features 4.8 / 5
design 4.8 / 5
support 4.9 / 5
Document360:

Pros & Cons from Real Users

Pros

  • Document 360 is the best tool you can find to refer your knowledge base. Anyone can use this even don't have any technical skills.
  • User friendly and easy to use KMS where you don't actually need a technician. loved the varied amount of tutorial videos which made it very easy to establish an understanding of new opportunities in growing a new company. Alongside this, the customer optimization allowed me to customize my experience, allowing a personalized touch that is not readily available on similar sites.
  • Document360 is very user friendly platform to create an article on knowledgebase. It has various formats, writing styles, layouts and templates to use based on the nature of documents.
  • 1. On-time customer support 2. Easily accessible and it is secure. 3. Good storage capacity 4. We can access any file by searching with a key word.
  • This is the best software which I ever used to build an internal knowledge base where we can upload all QRG'S Quick reference guide. It has massive storage and many customizable templates. All interface are user friendly where we can navigate easily.

Cons

  • If there were some more demo videos, it would be more helpful for the end-users to become more familiar with the platform.
  • The only downside is the amount of knowledge on the app which can be overwhelming.
  • There are many choices and menus which sometimes gets confusing, maybe it will get familiar while get into frequent usage of this tool.
  • No major concerns I can say. But it would be great if you can add a feature to upload video contents.
  • Adding many frequently asked questions will help to get a resolution immediately.
Dedox:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
Document360:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Dedox:

Company Information

Dedox
Founded: 2025
United Kingdom
dedox.ai
Document360:

Company Information

Kovai
Founded: 2011
United Kingdom
document360.com
Dedox:

Alternatives

Document360:

Alternatives

Universal Knowledge

Universal Knowledge

Knowledge Powered Solutions Ltd
4.7 out of 5 stars
Dedox:
Glensa

Glensa

Glanser
Document360:
LogicalDOC

LogicalDOC

4.5 out of 5 stars
Dedox:
Document360:
Whale

Whale

5.0 out of 5 stars
Dedox:
Document360:
ProProfs Knowledge Base

ProProfs Knowledge Base

ProProfs
4.9 out of 5 stars
Dedox:
Document360:
Archbee

Archbee

AiurLabs
5.0 out of 5 stars
Dedox:

Categories

AI Knowledge Base Supported
Document360:

Categories

Document360:

Document Management Features

Access Controls Supported
Archiving & Retention Supported
Collaboration Tools Supported
Compliance Tracking Supported
Document Archiving Supported
Document Assembly Supported
Document Capture Not Supported
Document Conversion Supported
Document Delivery Supported
Document Indexing Supported
Document Retention Supported
Electronic Signature Not Supported
Email Management Not Supported
File Recovery Not Supported
File Type Conversion Supported
Forms Management Supported
Full Text Search Supported
Offline Access Supported
Optical Character Recognition Supported
Print Management Supported
Version Control Supported

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Not Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Software Documentation Features

Access Roles / User Permissions Supported
Automatic Documentation Generation Not Supported
Collaboration Tools Supported
Docs Web Hosting Not Supported
Feedback Capture Supported
Markdown Support Supported
Multiple Formats Support Supported
Multiple Versions Support Supported
reStructured Text Support Supported
Version Control Supported
Webhooks Supported
WYSIWIG Editor Not Supported
Dedox:

Integrations

Claude Desktop Supported
Crowdin Not Supported
Cursor Supported
Cyclr Not Supported
Desktop.com Not Supported
Disqus Not Supported
Freshdesk Not Supported
Google Analytics Not Supported
HelpBar Not Supported
HelpHub Not Supported
Intercom Not Supported
Microsoft Teams Not Supported
Motileo Not Supported
Nango Not Supported
Segment Not Supported
Stackreaction Not Supported
Supademo Not Supported
Unleash Not Supported
Zapier Supported
Zendesk Not Supported
Document360:

Integrations

Claude Desktop Not Supported
Crowdin Supported
Cursor Not Supported
Cyclr Supported
Desktop.com Supported
Disqus Supported
Freshdesk Supported
Google Analytics Supported
HelpBar Supported
HelpHub Supported
Intercom Supported
Microsoft Teams Supported
Motileo Supported
Nango Supported
Segment Supported
Stackreaction Supported
Supademo Supported
Unleash Supported
Zapier Not Supported
Zendesk Supported
Dedox:
Claim Dedox and update features and information
Claim Dedox and update features and information
Document360:
Claim Document360 and update features and information
Claim Document360 and update features and information