Datto RMM

Datto RMM

Datto, a Kaseya company
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About

Datto RMM is a secure, reliable and modern cloud-based remote monitoring and management platform that gives MSPs the ability to securely and reliably manage their customers IT infrastructures. Built to remove complexity, costs, and risks, it includes powerful automation and monitoring tools such as ransomware detection, patch management, and remote control takeover to help MSPs proactively prevent IT issues, respond faster to incidents, and deliver a better service to their customers. Protect and quickly restore PCs with reliable, image-based, all-in-one cloud backup and disaster recovery. Cloud-to-cloud backup and fast recovery for critical data in Microsoft 365 and G Suite applications. Fast and easy file and folder backup and restore with support for Windows and Mac. Safe file sync and share with a centrally managed, secure collaboration platform. Protect and quickly restore servers with reliable, image-based, all-in-one business continuity and disaster recovery.

About

N‑able N-sight RMM® is a cloud-based IT solution that makes it easy for MSPs to deliver valuable technology services within hours, not weeks or months. Clear graphical dashboards place alerts front and center so you can focus on what needs you most. Built-in remote access and security features help you support and protect from day one. And when you’re ready, grow your business with additional security layers and add-ons services to expand your offering. N‑able N-sight RMM features include remote access, network path visualization, automated monitoring and maintenance, prescriptive data analytics, data-breach risk intelligence, and more. N‑able N-sight RMM is also available for download as Android and iOS mobile apps to allow users to manage issues anywhere.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Managed service providers in need of a cloud-based remote monitoring and management platform to keep track of client endpoints and IT infrastructures

Audience

IT professionals

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.4 / 5
ease 4.6 / 5
features 4.4 / 5
design 4.4 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • * Multiple features available in on pane of glass interface * Useful remote access (GUI, CMD and PowerShell)
  • N‑able RMM offers wide support for remote monitoring in IT. It makes remote monitoring and risk intelligence a breeze to monitor. 24x7 uptime makes it a reliable solution. The flexible monitoring dashboard gives a good amount of data on one screen.
  • The ability to monitor in-depth performance from remote is great. It helped us to monitor risk alert and also allows us to backup and restore from anywhere. The alert on any critical security issues is the best we liked about N‑able RMM.
  • Best Remote Monitoring tool to manage IT structures and functions. Help you make a fast analysis. Network device monitoring, to manage firewalls. Useful reports.
  • N‑able RMM tool is available on multi-platform. It gives you the power to monitor security, working capacity and real-time analytics. It updates you about safety problems and server status.

Cons

  • * Very dated interface * Poor integration with included features i.e. installation is easy but manual removal is required for almost EVERY integrated feature, this leads to unfair billing for uninstalled devices * Pushy up-sales
  • Nothing so far had a great experience from this tool.
  • There is a learning curve. The dashboard needs customization.
  • No cons ever faced. I will update if I have any in future.
  • It offers great remote monitoring features. To manage network and security.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Datto, a Kaseya company
Founded: 2007
United States
www.datto.com

Company Information

N-able
Founded: 2014
United States
www.n-able.com/products/rmm

Alternatives

Alternatives

Datto SIRIS

Datto SIRIS

Datto, a Kaseya company
ShadowProtect

ShadowProtect

StorageCraft Technology

Categories

Patch Management Supported
RMM Supported

Categories

ITSM Supported
MSP Supported
Network Monitoring Supported
Network Security Supported
Patch Management Supported
RMM Supported
Server Management Supported
System Monitoring Supported

Patch Management Features

Alerts/Notifications Supported
Automatic Approval Supported
Automatic Patch Deployment Supported
Automatic Scans Supported
Compliance Management Not Supported
Custom Patches Supported
Dashboard Not Supported
Network Wide Management Supported
Patch Prioritization Supported
Patch Testing Supported
Remote Access/Control Not Supported
Vulnerability Scanning Supported

RMM Features

Deployment Management Supported
For MSPs Supported
IT Asset Management Supported
Mobile Access Supported
Network Monitoring Supported
Patch Management Supported
Real-time Alerts Supported
Remediation Management Not Supported

ITSM Features

Asset Tracking Supported
Availability Management Not Supported
Change Management Not Supported
Configuration Management Supported
Contract/License Management Supported
Dashboard Supported
Incident Management Supported
Problem Management Supported
Project Management Supported
Release & Deployment Management Supported
Self Service Portal Supported

MSP Features

Backup Management Supported
Billing & Invoicing Supported
CRM Supported
Dashboard Supported
Help Desk Supported
Issue Management Supported
Live Chat Supported
Patch Management Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported
Remote Access Supported
Remote Systems Monitoring Supported
Scheduling Supported

Network Access Control (NAC) Features

Authentication Supported
Authorization Supported
Automated Hotfix / Updates Supported
Centralized Policy Management Supported
Dashboard Supported
Device Auto-Provisioning Supported
Device Self-Registration Supported
Posture Assessment Not Supported
Quarantine / Remediation Supported
Secure Guest Access Supported

Network Monitoring Features

Bandwidth Monitoring Not Supported
Baseline Manager Not Supported
Diagnostic Tools Not Supported
Internet Usage Monitoring Supported
IP Address Monitoring Supported
Real Time Analytics Supported
Resource Management Supported
Server Monitoring Supported
SLA Monitoring Supported
Uptime Monitoring Supported
Web Traffic Reporting Supported

Network Security Features

Access Control Supported
Analytics / Reporting Supported
Compliance Reporting Not Supported
Firewalls Supported
Internet Usage Monitoring Supported
Intrusion Detection System Supported
Threat Response Supported
VPN Supported
Vulnerability Scanning Supported

Network Troubleshooting Features

Alerts / Escalation Supported
Bandwidth Troubleshooting Supported
Change Management Supported
Configuration Management Supported
Connectivity Management Supported
Data Visualization Supported
Historical Audit Supported
Mobile Network Troubleshooting Supported
Network Analysis Supported
Network Monitoring Supported

Server Management Features

CPU Monitoring Not Supported
Credential Management Not Supported
Database Servers Not Supported
Email Monitoring Not Supported
Event Logs Supported
History Tracking Supported
Patch Management Supported
Scheduling Supported
User Activity Monitoring Supported
Virtual Machine Monitoring Not Supported

System Monitoring Features

Alerts / Notifications Supported
Antivirus Management Supported
Data Backup / Recovery Supported
Device Monitoring Supported
Inventory Management Not Supported
Patch Management Supported
Policy-based Automation Supported
Remote Monitoring Supported
Reporting / Analytics Supported
Risk Analysis Not Supported
Server Monitoring Supported
Service Configuration Management Not Supported

Integrations

Acronis Automation Supported
Autotask PSA Supported
BrightGauge Supported
Control D Supported
MyGlue Supported
Neo Agent Supported
Network Glue Supported
ScalePad Supported
CloudRadial Supported
ConnectWise CPQ Supported
Cove Data Protection Not Supported
EVO Payments Supported
Kaseya BMS Supported
Logicom E&P Supported
Motileo Supported
Naverisk RMM & PSA Supported
N‑able Passportal Not Supported
QuoteWerks Supported
Salesforce Supported
SuperIT Supported

Integrations

Acronis Automation Supported
Autotask PSA Supported
BrightGauge Supported
Control D Supported
MyGlue Supported
Neo Agent Supported
Network Glue Supported
ScalePad Supported
CloudRadial Not Supported
ConnectWise CPQ Not Supported
Cove Data Protection Supported
EVO Payments Not Supported
Kaseya BMS Not Supported
Logicom E&P Not Supported
Motileo Not Supported
Naverisk RMM & PSA Not Supported
N‑able Passportal Supported
QuoteWerks Not Supported
Salesforce Not Supported
SuperIT Not Supported
Claim Datto RMM and update features and information
Claim Datto RMM and update features and information
Claim N‑able N-sight RMM and update features and information
Claim N‑able N-sight RMM and update features and information