Damovo UCC

Damovo UCC

Damovo
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About

The world we’re operating in is changing rapidly. Technology, working practices, customer and employee expectations are evolving at incredible speed. And this places huge demands on business. To thrive, you need secure, flexible systems that enable collaboration, transparency and innovation. This is where we can help. Damovo creates the infrastructure and mindset to securely transform your organization and accelerate its growth. Drive collaboration and productivity with an empowered workforce by providing them an outstanding digital workplace that connects people and businesses. Create value and loyalty by optimizing your contact center-based customer interactions. Ensure your network can keep up with the pace of your digital transformation aspirations by using the right intelligent network strategy. Build a bridge into the digital future with our customizable, secure and reliable cloud portfolio that will optimise TCO, reduce risk and give you full control of your IT estate.

About

At SightCall, we believe the more you see, the better you serve. By bridging the gap between the digital and physical worlds, SightCall ensures instant, tailored, and connected engagement so you can deliver remarkable customer experiences every time. Extend the power of your best people with technology that will transform service from a cost center to a strategic differentiator and driver of growth. Trust a platform built on a secure global network that works when and where you need it. Guarantee end-to-end system visibility with effortless integration across your digital ecosystem.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies seeking a solution to enable collaboration, transparency and innovation

Audience

Service leaders in a tight competition for business loyalty who need to find new ways to differentiate, improve efficiency and lower operational costs while delivering top-notch customer and employee experiences

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Damovo
Germany
www.damovo.com/en/

Company Information

SightCall
Founded: 2008
USA, France, Singapore, Germany, UK, Australia, Canada
www.sightcall.com

Alternatives

Alternatives

Blitzz

Blitzz

Blitzz Remote Support
Powell 365

Powell 365

Powell Software
BlueJeans

BlueJeans

Verizon
RichCall

RichCall

Aurus
TeamBeats

TeamBeats

Link Development
Dynamics 365 Remote Assist

Dynamics 365 Remote Assist

Microsoft Dynamics 365

Categories

Categories

Collaboration Features

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Field Service Management Features

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Integrations

Genesys Cloud CX
Microsoft 365
SAP Store
Salesforce Agentforce Service
Sikom CloudOne

Integrations

Genesys Cloud CX
Microsoft 365
SAP Store
Salesforce Agentforce Service
Sikom CloudOne
Claim Damovo UCC and update features and information
Claim Damovo UCC and update features and information
Claim SightCall and update features and information
Claim SightCall and update features and information