Delighted

Delighted

Qualtrics
+
+

Related Products

  • Pipedrive
    12,537 Ratings
    Visit Website
  • Birdeye
    5,194 Ratings
    Visit Website
  • Sogolytics
    869 Ratings
    Visit Website
  • SurveySparrow
    3,089 Ratings
    Visit Website
  • Construction Daily Reports
    22 Ratings
    Visit Website
  • GetResponse
    1,801 Ratings
    Visit Website
  • Adzooma
    253 Ratings
    Visit Website
  • ClickUp
    19,572 Ratings
    Visit Website
  • Papirfly
    161 Ratings
    Visit Website
  • Titan
    378 Ratings
    Visit Website

About

DailyStory, a digital marketing automation platform, brings together all the tools you need to build, manage, automate and measure effective digital marketing campaigns in a simple and easy-to-use experience. DailyStory also integrates with a variety of popular platforms from Telligent Community, Salesforce, Mindbody and more. And supports Zapier for integrating with virtually any software platform. Emails built in the DailyStory designer are automatically optimized for both desktop and mobile. Because, with more emails read on mobile devices it’s important your emails look great on mobile. We also optimize for all the major email clients such as Outlook and Gmail (to name a few). DailyStory’s reports provide insight to review delivery, emails sent, clicks opens, opt-outs, bounces and more. All reports support exporting your data to Excel or Google Sheets as a comma-separated value (CSV) file.

About

Delighted is a turnkey customer experience platform that helps high-growth businesses and established enterprises like Allbirds, Instacart, Invision, Opentable, Affirm, Peloton, Doordash, and thousands of others improve customer loyalty with actionable feedback. Incorporate customer feedback into your business strategy in minutes, not weeks. Customize NPS, CSAT, CES, and emoji survey templates directly in Delighted. Send surveys to customers through convenient channels: email, SMS text, in-app, on your website, or via link URL. Set up 2-click integrations: - Trigger surveys and sync real-time feedback into your existing toolset, e.g. Slack, Salesforce, Shopify, Stripe, Hubspot, and more. Surface trends that require immediate attention with AI-driven survey text analysis, pre-built reports, and role-based dashboards - Act quickly with alerts and email digests you can customize by department, so feedback reaches those who can make a difference.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Small and medium businesses or lean enterprise teams searching for an email and SMS marketing platform

Audience

Companies searching for a solution to manage and improve their operations

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Pricing is based on number of marketing contacts and is free for less than 250 contacts.
Free Version Supported
Free Trial Not Supported

Pricing

Free
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

DailyStory
Founded: 2017
United States
www.dailystory.com

Company Information

Qualtrics
Founded: 2002
United States
delighted.com

Alternatives

Alternatives

Altcraft

Altcraft

Altcraft Platform

Categories

CRM Supported

Categories

Customer Feedback Supported
NPS Supported
SMS Survey Supported
Survey Supported
Text Analytics Supported

Customer Engagement Features

Analytics Supported
Churn Management Supported
Communication Management Supported
Community Management Not Supported
Content Syndication Supported
Feedback Collection Supported
Gamification Not Supported
Live Chat Not Supported
Video Content Not Supported

Customer Experience Features

Action Management Not Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Multi-Channel Collection Supported
Sentiment Analysis Not Supported
Survey Management Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Account Based Marketing Features

Analytics Not Supported
Campaign Personalization Supported
Customer Segmentation Supported
Engagement Monitoring Not Supported
Lead Nurturing Supported
Lead Scoring Supported
Progress Tracking Not Supported
Prospecting Tools Not Supported
Target Account Identification Supported

CRM Features

Calendar/Reminder System Not Supported
Call Logging Not Supported
Document Storage Not Supported
Email Marketing Supported
Internal Chat Integration Not Supported
Lead Scoring Supported
Marketing Automation Integration Supported
Mobile Access Not Supported
Quotes / Proposals Not Supported
Segmentation Supported
Social Media Integration Not Supported
Task Management Supported
Territory Management Not Supported

Campaign Management Features

Channel Management Not Supported
Contact Database Supported
Email Marketing Supported
Event Triggered Actions Supported
Lead Management Supported
Multi-Campaign Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Not Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Not Supported
Live Chat Not Supported
Video Content Not Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Customer Feedback Features

Alerts / Notifications Supported
Behavior Analytics Supported
Bug Reports Not Supported
Community Feedback Tools Not Supported
Live Chat Not Supported
Negative Feedback Management Supported
Net Promoter Score (NPS) Supported
Screenshot / Screen Capture Not Supported
Surveys Supported
User Testing Tools Supported
Video Feedback Not Supported
Visual Feedback Tools Supported
Voice of the Customer (VoC) Supported
Website Feedback Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

SMS Survey Features

Alerts / Notifications Not Supported
Analytics / Reporting Supported
Audience Targeting Not Supported
Campaign Management Not Supported
Contact Management Not Supported
Customizable Templates Supported
Keyword Tracking Not Supported
Mass Texting Not Supported
Message Personalization Not Supported
MMS Not Supported
Scheduled Messaging Not Supported
Survey Builder Supported
Template Management Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Supported
Paper Survey Not Supported
Question Branching Supported
Question Library Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Supported

Integrations

HubSpot Marketing Hub Supported
Mailchimp Supported
Salesforce Supported
Shopify Supported
Slack Supported
Commerce.AI Not Supported
Eloqua Supported
Enterpret Not Supported
Grow Not Supported
HubSpot Customer Platform Not Supported
Intercom Not Supported
Salesforce Experience Cloud Not Supported
Shift Not Supported
Stackreaction Not Supported
Startdeliver Not Supported
Workbooks Web Insights Not Supported
Workers by Delos Not Supported
Zendesk Not Supported
Zulip Not Supported

Integrations

HubSpot Marketing Hub Supported
Mailchimp Supported
Salesforce Supported
Shopify Supported
Slack Supported
Commerce.AI Supported
Eloqua Not Supported
Enterpret Supported
Grow Supported
HubSpot Customer Platform Supported
Intercom Supported
Salesforce Experience Cloud Supported
Shift Supported
Stackreaction Supported
Startdeliver Supported
Workbooks Web Insights Supported
Workers by Delos Supported
Zendesk Supported
Zulip Supported
Claim DailyStory and update features and information
Claim DailyStory and update features and information
Claim Delighted and update features and information
Claim Delighted and update features and information