DaemonLayer

DaemonLayer

Silent Signal Ltd
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About

DaemonLayer sits upstream of your PSA and automates the repetitive Microsoft 365 requests that consume engineer time. Password resets, group changes, mailbox permissions, user updates, licence assignments and out-of-office configuration are handled end-to-end, without a technician touching the ticket. Inbound support emails are classified automatically, triaged with AI, and routed to your service desk with full context already assembled. Before triage completes, DaemonLayer has pulled M365 user context, checked historical tickets for related cases, scored confidence, and suggested the right technician. Triage completes in under four seconds. Integrates bidirectionally with ConnectWise and Autotask. PSA embedded panels surface triage summaries, duplicate alerts, and workflow approvals without leaving your ticketing system. A trust-based change authorisation system handles sensitive operations with configurable human-in-the-loop approval gates.

About

Tekst is an enterprise AI platform that transforms chaotic inboxes into actionable workflows by analyzing every incoming email, ticket, and chat using a custom-trained model that understands your organization’s language, context, and intent. It automatically labels, prioritizes, and routes messages to the right teams or systems, eliminating manual triage and backlog. Built to work seamlessly with your existing tools, Tekst provides full operational visibility, tracking metrics like message type, response time, and resolution performance, and powers automated end-to-end processes such as order intake, case handling, accounts payable, and quote-to-cash flows. Capable of processing complex messages and multilingual content with human-level precision, Tekst learns continuously over time, driving measurable results like 90% classification accuracy, threefold faster resolution, and ROI delivered in weeks.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

MSPs, Internal IT Teams

Audience

Enterprises interested in a solution to automate and optimize high-volume, inbox-driven workflows

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

£99/month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Silent Signal Ltd
Founded: 2025
United Kingdom
daemonlayer.com

Company Information

Tekst
Founded: 2022
Belgium
www.tekst.com

Alternatives

Thread

Thread

Thread Magic

Alternatives

CloudRadial

CloudRadial

Azurative

Categories

Categories

Integrations

Microsoft 365
Autotask PSA
ConnectWise PSA
GENESYS
HubSpot CRM
Infor CRM
Looker
Microsoft Outlook
NetSuite
SAP Cloud Platform
Salesforce
Tableau
Zendesk

Integrations

Microsoft 365
Autotask PSA
ConnectWise PSA
GENESYS
HubSpot CRM
Infor CRM
Looker
Microsoft Outlook
NetSuite
SAP Cloud Platform
Salesforce
Tableau
Zendesk
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